Overstock.comReviews of overstock.com

Ordered 2 sofas, oversize items, along with rugs, lamps, and ottomans. I had similar experience as those I've just now read. (Wish I'd known about Trustpilot before!). Both deliveries were completely screwed up by two entirely different delivery companies. Overstock Customer Service writes "Fake Nice" emails acting like they're helping you when all they do is repeat a lot of meaningless jargon and DO NOTHING to fix the situation. After waiting 2 months, they delivered the WRONG sofa. Fortunately I took photos of it and the receipt I signed with the reason I rejected the delivery. Turns out the delivery company submited a false receipt saying it was rejected because it was damaged, (I suspect they kept it). I wish I could get back the many hours wasted on dealing with their clueless customer service people...Beware of T, a guy whose job appears to be to find any reason he can "create" to blame the customer for what is clearly a systemic problem with the delivery subcontractors. Stay away from this company. There are so many other reputable ones to patronize.

Do not order any oversized items from this company. I ordered a king sized bed and the delivery company forged my signature and stole the bed. Overstock stated that they would send a replacement out since they verified my signature and whoever signed for the bed were two different signatures. I was promised that a different freight company would be used for the replacement. Over the weekend I checked the replacement beds status and I see it was sent out with the same freight company. It's been over a month and my hiusband and me are still sleeping on a mattress on the floor waiting for the bed. I will never do business again with this company .

I ordered something from Overstock and it was very cheaply made. That is fine, I guess you get what you pay for. But what bothered me was that I had to pay shipping on the item when they sent it to me and when I sent it back for return. The item cost $26.99 and I paid $32 total upon purchase. My "refund" was only $16.71 after shipping. What a rip off!

If you think your order will arrive on time, it won't. Tried to order furniture on two different occasions - both times I ended up cancelling after waiting a month to receive it (and them telling me it would arrive in two weeks). And customer service is not on your side. Don't waste your time. Go anywhere else.

Bought a weather station, and the rain gauge won't work. Just found out after some time, because of no rain in the summer. Contacted their customer service to get a replacement, they answered I had 30 days only to do that. Except this is a rain gauge, how do I test it if there's no rain? These people just aim at your money, and in case something goes wrong, it will be very difficult to defend yourself. Don't trust them.

ordered a laptop. arrived too late to use for the business trip for which I ordered it. couldn't take it. tried to set it up when I got home, but it was defective. returned it with the guarantee I would get a 100% refund. Weeks later, after numerous emails, chat sessions, phone calls and complaints, I still have not received any refund. I'm filing a claim through paypal for the returned merchandise. Don't waste your time or money buying anything from this SHAM OPERATION!

I ordered a wood desk for my office. When I received the desk the top had a large gouge out of one corner. Contacted Overstock customer support and they arranged for a replacement part (this is the good part). The desktop weighs about 185 pounds and overstock refused to take away the original damaged part, they expect me the customer to dispose of the damaged part. No other retailer would expect this, I had to pay 100 dollars to get the part moved up one flight of stairs, now they expect me to pay for this again to move the damaged part downstairs and pay the disposal fee. This is really customer support. I take this as a lesson learned and will never buy from overstock again. I can see from other reviews that I am not alone with this type of problem.

Tijdje terug in de Overstock winkel in Eindhoven een tuintafel gekocht met bijbehorende stoelen en kussens. Uiteindelijk bleek bij levering dat het blad van de tuintafel een beschadiging heeft. Deze klacht hebben we binnen de afgesproken termijn kenbaar gemaakt aan de klantenservice (die overigens niet telefonisch bereikbaar is). De klantenservice geeft aan dat zulke beschadigingen kunnen voorkomen en dat dit ligt aan het materiaal van het blad (composiet). Vreemd genoeg heeft de tuintafel in de showroom geen dergelijke beschadigingen/onvolkomendheden. Na mailcontact over en weer en enkele bezoeken aan de winkel, is de conclusie dat we het blad (+/- 50 kg en diameter van 1,60m) zelf op eigen kosten kunnen omruilen met het blad in de showroom. Is dit de service van tegenwoordig?