Kara
Horrible scammers!
I purchased a mattress through Overstock.com I was delivered the wrong mattress on December 8th 2018. I have been jostled around by everyone about my purchase. This company is a scam! The mattress I received was not only the wrong item, but was also not even manufactured by Serta. The mattress was poorly made and flimsy. Overstock customer service tells me they only directly deal with Serta and not a third party company, yet this is not true. I was told it would take a few days to get the process going to pick up the wrong mattress they sent, yet when contacting Overstock again, they say to me they have no item such as a "Serta Gabbert" and asked for me to send pictures via email to "verify the mattress came from them" after sending the email and not hearing back, I called once again to verify they received my email of the pictures. Shawna told me she didn't receive anything and had me send the pictures through text. I received a text back saying I will now have to wait another 1-2 business days before I hear back from them. I will not be getting my money back until the mattress is picked up. I am disgusted in the way this is being handled! This is the worst company I have ever purchased from. I will still have to go and buy a mattress for my daughter from a reputable company before Christmas, as this was one of her presents. Upon trying to speak with a supervisor, I am told they are busy and will call me back. With the way things have been handled this far, I doubt I will get that call. Do NOT purchase from Overstock!