Overstock.comReviews of overstock.com

Overstock advertising products they do not sell and refuse to take back a return Mistepresentation Bought missoni perfume from them bottle pictured was the one I’ve been using for 15yrs price was half the bottle I received was the cheaper perfume large bottle looks nothing like picture called them up and told them rep sent me return label and convinced me to order again which I did not want to do told him to change picture I recd same and they won’t take back they are ripping off customers don’t buy from them

So, I went to Overstock.ca and ordered an electric blanket. When I paid, they added a big customs charge which I thought I would avoid by ordering it through a 'Canadian' company. I shouldn't have bought it, but did anyway. Then the tracking number they gave me stopped at the Canadian border. It actually showed it as 'delivered'. I went online and 'chatted' with someone who explained that it was delivered to a hub! Great for the hub! Then someone called me back to give me another tracking number for Sprintstar. No sprinting has been evident. On that tracking number my package has been sitting 'in vehicle - out for delivery' for days. And there's no way to get to Sprintstar. I will never buy from overstock.ca (which has nothing to do with Canada) again!

Purchased a pricey Diane von Furstenberg Black Wool Wrap Coat from Overstock (vendor is KOTORE). This long coat is ridiculously tight in the shoulders, you gotta order two sizes larger than shown. Got a return authorization and shipped it back to seller who still has not issued the credit. Quite frustrating! a month later they refuse to credit my account forcing me to submit a chargeback request with my card issuer. OVERSTOCK DOES NOT HAVE CONSUMER RECOURSE OR OVERSIGHT OVER THESE UNETHICAL VENDORS! Buy elsewhere or get screwed like we did.

I placed an order for a sleep buddy pillow through a Facebook ad 6 weeks ago and paid in full. Still waiting. No trust whatsiever in Overstocked and nobody trusts Facebook any more - me included. Will always use Amazon from now on. Suggest you do too.

Very unhappy with the customer service. I ordered a tv table that needed to be assembled. For a fee“The Porch “was recommended by Over stock to assemble the item .The day before assembly . I opened the box and at least 5 parts were missing.I called “The Porch”, they said I needed to report it to Over stock.They mentioned I would’ve been charged a $60 fee if they arrived and the parts were not all there and then I would be recharged when they return to assemble it after the parts arrived.I called overstock and asked to speak with a manager . The representative kept saying they could help me .After 10 minutes of holding they told me they were unable to get a manager to help me and it would take five days to get the new parts out to me .Big red flag when you can’t talk to a supervisor. No compensation for the mix up. They sent me two surveys and I stated the facts and that I would never use them again ,no response from them ever ...There is a lot of competition out there customer service goes along way I could never recommend them

I used to have good service from Overstock but my last TWO interactions with them have turned me away from them. I ordered and paid for a rug. DAYS later they texted me that they didn’t have the rug. The text seemed like spam. Then they told me it would days/week before I was refunded. Next, they said, I was lucky because they found a ‘similar’ rug (without discount). It was Not like what I ordered, ugly in fact. I purchased the rug I wanted from eBay & it’s beautiful. Later, I ordered a rug through Walmart from Overstock (free returns). Walmart is good about potential issues. The rug OS sent was Not as advertised or described. I would provide pics but no app here for attachments. Well, OS will accept it back Only if I pay shipping, telling me, “it is advertised that there might be some variation.” Not SOME. I didn’t recognize the rug. Will I shop at OS again? I want to but they have become a company of excuses, no, I am no longer a customer. (I need to add that after 7 days OS did not respond to my email through Walmart. I tried 3 times to reach them though direct & indirect means but it was Walmart who forced them to get in touch with me.)

DO NOT buy anything from Overstock. They try to nickel and dime you, horrible customer service, and their products are junk. First of all, their prices are jacked up. I found the same coffee table I purchased on their site for about $50 cheaper and they don't price match. They also sell damaged subpar good. I purchased a coffee table and the legs didn't screw in. When Hayneedle sent me crappy merchandise, they offered me a discount or to allow me to return it. Overstock reached out to the company who sold the item to get me some new parts then suggested I reach out to them myself. They told me that if I wanted to return it, I also had to contact the company that sold it. Overstock sold it to me so why I have to deal with a second company. Still haven't gotten an answer from the company over a week later. I also purchased pillows which were a different color and completely different texture than shown in the phone on the website. After asking to speak to a manager, the manager agreed that the color was different and the texture was different. He then refused to give me a free return shipping label sighting that it was still the same item I purchased even though he agreed it was a different color and texture. He said, "It's still in the white family." Anyone who knows home decor knows that Ivory and white are two different colors. These people sent me an item wasn't what the picture looked like and proceeded to try and nickel and dime me for shipping costs. UNREAL! Buy Amazon and save yourself the hassle. Their staff is rude and incompetent and does nothing to rectify the inconvenience and time they cost you.

Inderdaad 1 ster is nog teveel. In Wetteren onbekwaam winkelpersoneel dat zijn producten niet kent.