Overstock.comReviews of overstock.com

Mooi meubilair Maar als je iets koopt MOET ALLES BETAALD zijn Dan leveren ze Maar wat als winkel met NOORDERZON weg is (ONLANGS IN ROESELARE keukenzaak weg met alle voorschotten) Daarmee wilde ik iets kopen700 EURO En wilde ik cash betalen Maar bij het vragen naar IDENTITEITSKAART VERKOPER om zijn nummer op bestelbon te noteren weigerde hij Dit risico wilde ik niet nemen Want nergens moet je aankloppen Om je zuur verdiende centjes terug te hebben als ze verdwijnen Hoe zeggen ze dat!!! Een verwittig man Is er 2 waard Mvg jm

Horrible customer service. Use Amazon. The marginal savings are not worth it. Especially, when the stuff you ordered shows up damaged.

VIP plus levering is niet VIP plus Duurste type levering gekozen: wij plaatsen uw meubelen op de juiste plek in uw huis, monteren ze en nemen het verpakkingsmateriaal terug mee. Tot er enkele trapjes blijken te zijn om naar de tuin te gaan.dan wordt de tuintafel op de oprit gedropt of terug mee genomen.de 2 verhuizers weigerden een vinger uit te steken naar het pakket.ook de hulp van 2 extra mannen inroepen kon hen niet overtuigen om mee te helpen,.. lees de kleine letters voor je betaalt!

I made one purchase of over $200 in 2018 and paid my account off in a timely fashion. Just got a letter from them saying they closed my account at a time when I was ready to purchase hundreds of dollars worth of items. Why not offer to increase my limit? Or just call and say "Can we help you with anything?" Just cut off... Scam losers. Never again.

You cannot return anything without hefty fees. If you buy their membership, you can return for free, but only for "credit" not for refund. So, once you buy, your money is gone. Personally, in this day and age, there are so many better options. I will never shop again with Overstock. Two examples: Rug cost $400 - cost to return $160; Bath towel cost $13 - cost to return $12. ABSOLUTELY ridiculous that you have to pay so much to return, OR buy membership to get credit. NO option for refund. How are they in business in this day and age? Seriously. I want all people to THINK about this and make smarter purchases. I had no idea the was so difficult and inflexible and UN-customer friendly. Stay far away from this company

I recently made a large purchase via Overstock.com. This was my first "big ticket" experience with them, having only ever used them once before for a small gift. I ordered a full King bed set including mattress, box spring, headboard/foot-board with railing, sheet set and mattress cover. First of all, a few days after I placed my order, a customer service agent contacted me to verify my billing address (we moved to last fall) and I confirmed that address I had on the order was correct. Several days after that, I received two communications that one of my orders had just been delivered TO THE OLD ADDRESS! I did make sure my new address was on the order when I did it on my phone, but somehow, it defaulted to our old address evidently. I immediately picked up the phone to call and let them know that it was the wrong address and there was a second item scheduled to be delivered later that day, so I wanted to avoid that as well. They seemed very confused, trying to find fault in my ordering process rather than being interested in catching the shipments and re-routing to the correct address, and I started receiving email and text dings telling me my items were delivered TO THE WRONG ADDRESS! I reached out to them in every feasible manner to make sure they corrected this and was told, after hearing different stories from three different agents, that this person was going to take care of it and follow up with me personally - I never heard back from her. I continued to check my shipment schedules (because, of course all five items had to ship/arrive separately), and no changes were made to my delivery address. I continued to call and try to follow up and eventually, items were re-routed to me and my shipping address. I'll save the painstaking details of the relentless constant attempts by me to make sure there were no more mishaps, but again, every time I called customer service or texted them, I seemed to get someone who tried to give me a 'pat' answer and I had to ask them to please read the account notes before responding. Weeks went by and I wasn't getting updates, so eventually someone named "Stefanie" started responding via email to try to give me some kind of update - but they could not provide information on the bed furniture as it was a large item (obviously being shipped from China or another country). I tried to contact the shipper and for weeks, got an information unavailable page - until finally I read that it was supposed to arrive at the local port (about an hour from us) and then I'd heard from someone to get delivery scheduled - needless to say, I did not hear any thing. I continued to contact the shipper, who eventually ended with Schneider Trucking, and as of a few days ago, I got my furniture. I ordered these items at the end of May and it took a month to get all five items. I have no problem with the actual items, for the most part, but I will never, EVER use Overstock.com again under any circumstances. Their customer service was far lacking in their ability to appropriately handle this situation and then the shipping companies that they used were inept as well. I know a lot of people swear by and have had good experiences with Overstock.com and to that I can only say, you were/are lucky. I hope no one ever has to experience what I went through when placing an order. I learned several things during this experience and will probably think very hard before making a large purchase such as this online. I thought I would take advantage of some Memorial day sales, little did I know it was not worth the frustration.

In May 2019, I ordered over $3,000 worth of home furnishings. Some arrived as promised. A set of nesting tables was damaged, which they replaced. The trouble was with a decorative table that did not arrive on the day they promised (in confirmation email). That same day, I received a call from what I learned was a scammer using a FEDEX number (appeared on my phone a FEDEX) confirming "lack of delivery" and asking me to call FEDEX to file an insurance claim. When I called the real FEDEX (using number on website, because the original caller did not provide any info) the FEDEX employee said that the number I gave them from my caller ID (which said FEDEX) was not affiliated and was a scam. They began fraud procedures on their end and asked that I contact Overstock. I immediately called Overstock to alert them to the scam delivery company - their records indicated that it had indeed been delivered to my residence. After a lengthy conversation, they said they would file a fraud claim and resend the piece of furniture. No email was sent to confirm this call transaction. Randomly, an email was sent a week later cancelling my order and it indicated that I would receive a refund. 12 Days after this email, I never received a refund (nor was the table delivered). On Day 13 after the cancellation email (and 1 MONTH after the order was placed), I called Overstock Customer Service. They seemed deeply confused by the problem and lack of shipping confirmation. I was on hold while the unhelpful lady tried to figure out what to do (which she explained to me in a way which suggests it was too complicated for her to fully grasp). At this point, I articulated that the only solution was a refund, which she claimed will take about 3 - 5 business days. I have no confidence that the woman on the phone will be able to handle the refund and will probably have to resolve the situation by filing a dispute with my credit card for that portion of the charge. I'm left with the distinct impression that they use disreputable shipping "partners" in the U.S. instead of the more expensive FEDEX/UPS. I will NEVER use Overstock again because of their terrible practices and lack of skill and accountability of those employees in customer service.

Worst customer service ever! I had change my delivery address and they told me it would be 24hr for it to go through. A week later they finally sent it out and never bothered calling me and letting me know. I canceled the whole order and then they wanted to charge me almost $300 for a restocking fee. Absolutely crazy