customer
Very late package
Very late package, delivery service
Response from Overstock.comOct 11, 2026
Thank you for your feedback. We regret the delay with your shipping service. You can reach our team at [email protected].
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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customer
Very late package, delivery service
Response from Overstock.comOct 11, 2026
Thank you for your feedback. We regret the delay with your shipping service. You can reach our team at [email protected].
customer
I have yet to get a replacement cover as promised. The one that came for my rectangle frame is square! Please resolve quickly.
Response from Overstock.comOct 11, 2026
Thank you for sharing your feedback with us. We are sorry to hear you are needing a different cover. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
customer
I sent an email the day I delivered my package about the defect on the comforter where the corner fabric was sewed onto the insert incorrectly so there is a permanent bump and I also mentioned the false advertising of the comforter where the site said it is stuffed with cotton but the tag on the comforter said it is stuffed with polyester. No one emailed me back so I finally called overstock. First time I got hung up on and it went straight to the AI rating system. Second time I called someone finally picked up but it was so noisy in the background it was hard to hear. All they did for my inconvenience is tell Me to return my item. Terrible customer service.
Response from Overstock.comOct 11, 2026
Thank you for sharing your feedback. We are sorry to hear about your concern regarding the comforter received. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
Kelly
I attempted to place an order and it was rejected after confirmation. I called your customer service, and they assured me there was no problem. I attempted to reorder the same things, and the order was rejected again, after order confirmation. Then I went on Amazon and ordered the items and it was a breeze.
Response from Overstock.comOct 11, 2026
Thank you for taking the time to share your feedback with us. We regret that your repeated purchase attempts were canceled after receiving confirmation. We know how frustrating it is to deal with ordering glitches. Your items have been fully refunded.
Debbie C.
Package was never delivered. I understand the lost product was on the UPS side but Overstock offered no help or refund
Response from Overstock.comOct 11, 2026
Thank you for your feedback. We are sorry to hear your order did not arrive as expected. We understand how frustrating delays can be. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
Jennifer F.
I purchased a bless ring for almost eighteen hundred dollars and it still has not arrived here. And I cannot find out the status of it. I need someone to contact me immediately and I will remove the one star review
Response from Overstock.comOct 11, 2026
We are deeply sorry to hear about the delay with your order and the difficulty in obtaining a status update. We completely understand how concerning this is. You can reach our team at [email protected].
Fox
WHAT A JOKE! Overstock cancels my order without any notification as to the reason. I connect on chat, they can't help me. They give me a phone # to call...JUST TO GIVE ME ANOTHER # to call. I call the # and now I have to go to a website to find out why my order was canceled. I'm done, I don't need to go through unnecessary busy work to order furniture. Absolutely NONSENSICAL!!! On top of that, it messed up my plans to have the furniture ready when my tenant moves in. Thanks a lot! Thought I'd give Overstock a try again, and they proved themselves again. It is crystal clear, I will never use Overstock again.
Response from Overstock.comOct 11, 2026
Thank you for taking the time to share your experience with us. We are sorry to hear we did not meet your expectations. Your feedback is important, and we appreciate the opportunity to learn from it as we continue to improve our customer experience.
customerM B.
I have not received my rug and can not figure out how to cancel and get my money back.
Response from Overstock.comOct 11, 2026
Thank you for your feedback. We are sorry to hear your order did not arrive as expected. We understand how frustrating delays can be. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.