Overstock.comReviews of overstock.com

I placed an order online on September 10, 2019; I paid shipping and the estimated delivery date was 1-3 days. Today is September 23, 2019 and I just TODAY received my order. I contacted customer service on two occasions via text and the first agent promised the package would arrive no later than September 18th; when it did not arrive on the 18th, I texted again. This agent advised that I needed to give TEN FULL BUSINESS DAYS to receive my package. I explained that the agent 2 days prior advised it would be there by the 18th, this agent said, "Sorry for the miscommunication, but it is coming USPS and they do not provide tracking information like UPS and FedEx." I said, "You are misinformed for sure. Of course USPS provides tracking." This agent continued to advise that it was coming via Ground and that I just needed to give 10 days. I then telephoned customer service who apologized for the miscommunication, but that it is coming ground via ONE STOP MAILING and that it was in their hands now. I wondered how they could leave customer service to a middle man and she basically apologized and said there was nothing to be done; the way it was shipped was up to ONE STOP. I looked up reviews for ONE STOP and there are endless negative reviews and this is just another. My biggest complaint is that I paid for shipping and just had to wait until ONE STOP decided it would move to the next station... I am absolutely disappointed with what I thought was a good company--based on nothing tangible but their advertisements. I will NEVER order from this company again.

Ai acheté un salon composé de deux canapés et un repose pied ... qualité de M... tissus d assise se détend et gondole .... après deux mois !!!!!!!!!!!!! Franchement n achetez pas chez eux Vous leurs envoyez des photos ... mais ils vous répondent que c’est tout à fait normal puisqu on s’assied dessus 😳😳😳😳😳😳

So you can’t make this stuff up. Ordered 4 bar stools from Overstock in mid-August and paid nearly $500. About a week later, we received — wait for it — four night stands. The paperwork showed that we ordered the stools, but the packing slip showed night stands. So, they made a mistake. We called and they arranged for UPS to pick them up, and Overstock said they would send the right items, and we would receive a phone call in 1-2 days to confirm. No phone call, but a few days later, UPS delivered, you guessed it, four more night stands. We called again and after an hour on the phone, they kept asking for the reason we were returning the stools. Finally got through to them, and they said that they “elevated” this case and they assured me that they had sent another shipment and we would receive them that same day. We never received them. I was also again promised that I would receive a phone call from a supervisor and we agreed that this would all be resolved correctly by Tuesday, September 17 by noon central time and the service guy would personally have this corrected and contact me. Tuesday came and went. Today, September 19, we got another shipment and yep — four more night stands. Customer service still doesn’t seem to understand that we didn’t get what we ordered and had never admitted that they messed up — multiple times — and not followed through on their promises. Now it looks like we are going to have to fight to get our $500 back. The UPS driver didn’t even take them off the truck, and we refused the shipment yet again. This is one screwed up company and I suspect that there is an attorney in our near future. I get mistakes. I don’t get arrogance, incompetence and dishonest actions and taking no responsibility for mistakes. This company will not make it another year by the looks of their stock and debt and their inability to make money. So far, without delivering an accepted product, they have spent an estimated $900 in shipping, at least, and have no profit to offset it, and now have at least 12 night stands to put in their outlet store at what will more than likely be a loss. Don’t do business with this really bad company with systemic problems.

We have an unresolved issue with Overstock regarding fees that they charged to our merchant account regarding shipping. We provided proof given to us last year in regards to the new charges and customer support doesn't want to validate without given further information. Then, stop to communicate with us. I am calling every day and no one is answering the phone during business hours. I reach to someone today and she tried to unsuccessfully connect me with someone to no avail. We left messages via email and phone and still, no one reaches out to us. I also complained through BBB and still they did not reply. Very frustrating. Very unprofessional. Are you guys out of business?? Now I am reading all the last reviews left for them and is horrible.

First time using this website and it is very unreliable. Ordered item three days ago and payed for the ridiculously expensive shipping to get it here asap. My Order Status 3 days later is still "processing". I should've read the comments first. Dont order off this site unless your willing to wait weeks for an item or your just desperate.

Was going to buy but shipping cost more than the product. Then reading the reviews about missing parts, faults and returns decided to pay more for something locally and more reliable.

Disappointed that Overstock can’t cancel a order within seconds of cancellation. Then their service don’t offer to assist with the return. What’s the point of having customer service or making it right when they don’t know how. They can’t communicate in time with a warehouse, their system is slow. Go to Amazon instead, it’s way better value & service. Amazon can stop & cancel immediately without problems. Overstock causes you issues or causing you to get stuck with the wrong order and Overstock tells you to pay for the return back to them! Overstock is not worth it and their system is weak. What a waste of time and money to order on Overstock. Don’t do it!

I bought a sofa from Overstock - which was apparently through a 3rd party seller called VIDAXL. The sofa, when it finally arrived after two weeks or part deliveries, arrived broken - the frame is cracked and so the leg can't be put in. I contacted Overstock and 3 weeks later have no resolution. Firstly their online message system is terrible. You can't message the seller without resorting to email. In other words, Overstock doesn't want to know about your problems, unlike Amazon, which logs every message. Secondly, Overstock's customer service consisted of 'you need to contact the seller'. Nothing else. After contacting VidaXL directly, since Overstock were of no help, Vida XL at first told me they would replace it. After waiting a week for a return shipping label, I was told that I had to rebox and return the sofa to their courier for the return shipping (which they would pay for). But the responsibility for returning the item to the courier rests with the customer. If like me you cannot carry a sofa on your own, and even if you managed to get someone to help lift it, you don't have a car big enough to hold the sofa, then you are screwed. They will keep your money while you have to keep the junk defective broken furniture. BTW, they never thought to tell me this in the week I have been waiting OR to mention this in their return policy on the Overstock website???. I took this up with Overstock who said they would 'escalate this'. That 'escalation' was an email saying that VidaXL's policy doesn't have a pick-up for return and that the customer has to take it to the courier. I have taken a screenshot of the policy and NOWHERE does it say this. The CS rep at Overstock agreed with me when I asked her to look at the return policy and tell me where this was stated. BUT this is the response that I got from Overstock ''…I see that the Marketplace Seller offered to issue you some return labels for the item, which honestly is more than Overstock would offer… You would need to go through the effort to box the item up as well as drop the item off, as our sellers do not have the option to have the carrier pick the item up, but they will take care of the cost. Please respond to the seller and work with them on this continuing to resolve this issue. .'' Just read that last part of the first sentence and it will tell you everything you need to know about Overstock and its return policy. Overstock cares more about its seller than the customer. The fact that that's #more than Overstock would offer' is simply amazing. What a crap useless policy especially when it relates to heavy furniture. They are nothing like Amazon and in future I wholly recommend sticking with Amazon. Oh, BTW, VidaXL sells on Amazon I have found out so BUYER BEWARE of VidaXL. Overstock's return policy is fraught with ridiculous requirements - to the point that you will have to end up making a claim against your credit card company And stay away from Vida XL. Their furniture is extremely poorly made cheap Chinese junk. They have no pick up policy so you will either have to repack and lug the furniture to their courier's nearest drop-off point or claim against your credit card as I am now doing.