Overstock.comReviews of overstock.com

Complete customer service failure Moral of our story: Don't use Overstock to send gifts! Last week my wife and I bought a housewarming gift on Overstock for friends who just moved (a nice appetizer tray). I had to hunt around in the checkout area to find the info that Overstock won't include a note with the gift, even though many other retailers do. Instead they say that they'll send an email with a gift message the day the item arrives. I was already concerned but ordered the item. Sure enough, Overstock blew it. The item arrived at our friends home with no indication of who it was from. The alleged gift email was never sent. So, first our friends were confused, thinking maybe they forgot they'd ordered it. Then they got upset, worrying their account had been hacked. Fortunately I texted them to find out if it arrived, and that's how they found out. Overstock ruined the surprise for our friends, and ruined the gift-giving experience for us. Their price on the item was $15 less than the competition, but that savings wasn't worth it by far. I'll never send a gift again via Overstock.com.

On 4/8/2021 I ordered an IGLOO 5.5 cf refrigerator. They delivered an RCA 5.5 cf refrigerator. So o 4/15/2021 I returned it and they were supposed to ship an IGLOO 5.5 cf refrigerator but they shipped another RCA refrigerator. So I requested another return. There was a delay in pickup by UPS and it was not returned until 5/25/2021 and I received confirmation on 5/27/2021.However, I did not receive credit for the second return because they put the return on my first order. So I received constant phone calls from Comenity bank and my credit score was severely damaged because I was not going to make payments for a refrigerator I did not have. Ultimately, on 8/30/2021 I was able to convince Overstock that I had returned both refrigerators. But now I have almost $200 in interest and late fees charged by their credit card company Comenity. I talked to Comenity and they were willing to credit me $15. Not cool and now my credit score has been permanently damaged due to Overstock's incompetence. I updated from one star to two stars because after nearly 6 months I finally received a credit for the late fees for the refrigerator I never kept. I now owe $2 for minimum interest. Fine... I will pay it.

My wife and me order patio furniture, when the package's arrived they were in bad shape. The instructions and hardware were not in the boxes. we have tried to call and email the company several times and have not had any response. This is unacceptable and we will not order from the company again.

2 mois d'attente pour un remboursement.

Some of my furniture came but One of my beds was canceled for without confirmation after I waited for an entire month. Honestly I believe the bed was out of stock when I ordered it and they didn’t want to tell me. They pretended well through the entire processes of me calling. Customer service was horrible and had no enthusiasm.

I recently bought and item from Overstock using a coupon. After adding the coupon to my cart, the value of the item adjusted as did the total. I then bought a gift card at a discount to cover the total and continued through the check out process. A couple of days later, I notice a charge to my credit card in addition to the charge for the gift card I purchased. When I reached out, I found out the total had been increased beyond the value of the gift card later in the check out process and the difference was charged to my credit card without notification. Ultimately I was able to get them to issue me a refund but I really had to fight so I suspect they're making a good amount of money off of this tactic. They've been really defensive through all my interactions and have made it clear that this is a one time exception so I wanted to warn people to be careful to refresh your cart right before you check out and keep an eye on the total as you click through the screens because coupons that applied in your cart may be removed or reduced later in the check out process without warning.

Commande d’un salon de jardin complet passée et payée intégralement au magasin de Ninove qui nous confirme que tout est de stock. Livraison prévue le 5/7/2021 . On nous appelle quelques jours avant pour nous signaler que la table sera livrée avec quelques jours de retard. Plus aucune nouvelle et nous rappelons nous-mêmes le magasin qui nous signale que la table sera bien livrée le 15/07 mais au magasin de Ninove. A nous de faire l’aller-retour Bxl-Ninove … Si on désire la livraison à domicile, ce sera avec beaucoup de retard…. Première et dernière commande pour ce genre de pratique non commerciale

How this company can compete with such slow delivery times to Canada is beyond me! Wayfair.ca is on time, often even faster than promised and even during a pandemic. Wayfair's shipping fees are worked into their prices, so no extra shipping costs. Amazon.ca is also usually faster than stated. However, Overstock.ca charges for shipping with shipping times that are the worst. This is the second order I've placed with them this year. The first had to be cancelled when it hadn't left the warehouse for two weeks. Right now, the deliveries I am awaiting have apparently been "delivered" to a dock somewhere in Buffalo, NY-- where they have been sitting for almost a week. When other U.S. companies can provide faster service to Canada, there is no excuse for this kind of service from Overstock.