Overstock.comReviews of overstock.com

I ordered an expensive espresso machine as a Christmas gift immediately after Thanksgiving. When it finally arrived two weeks later it was the wrong color item. I called Overstock.com immediately, at which time there was still one more listed in stock and the customer service rep entered the replacement order immediately, only to later find out that the order was subsequently canceled (I found out when I tried to track the order - no email or notification otherwise was ever sent) and told that it was no longer in stock. Overstock offered no reasonable solution for an obvious error on their end and now I am left scrambling to find the item elsewhere. I also wasted plenty of time with customer service and driving the return package to a UPS store (I was told it was not an option to have UPS pick up the package). The only reason that I gave one star is because there is no option for zero. I will no longer order from Overstock.com.

If you buy the Membership for $20/year and then become a student, teacher, military, etc. you are SOL on keeping ANY of the rewards YOU EARNED already. Aka so called "customer service" informed me that I would need to pay $20 to get my $16 in credit from products I bought from them already... I used to like this company over Amazon.... but that sure changed quick. I would rather buy a product I liked less with the assurance I wasn't going to get screwed over if something happened rather than like the product more and take the gamble.....

I placed my first order in June. The item had not been shipped on DELIVERY DATE! I placed my second order, delivery date is tomorrow, has not been shipped. This is the worst customer service. Do yourself a favor and buy from Amazon, items do arrive on time and most of the time EARLY! Please tell your friends and family, this is the worst. Reviews are terrible, I can understand why!?

This site is a scam. There is absolutely no customer service. ***Beware*** unless you cancel your order, literally within 5 minutes of placing it, IT CAN NOT BE CANCELLED AND YOU WILL BE CHARGED RETURN SHIPPING! They are a broker of furniture...a website only that consolidates items. They do not own the warehouses, or the furniture. Shipping is all subcontracted out, with no motivation (warehouse probably getting paid by the piece shipped)on the part of the subs to cancel anything! I ordered a table that came up under the Counter height dining table filter. Only problem was, it was not counter height! I tried to cancel less than 24 hours later, the warehouse was closed so no action taking place on my cancellation date. However the East Indian call center only had the option to send a "request" for cancellation, which of course was never accepted or acknowledged by the shipping warehouse. I got an email next business day at the crack of dawn saying my order could not be cancelled and was shipped. NOW I AM OUT 101.00 ON MY REFUND FOR RETURN SHIPPING, FOR AN ITEM THAT FILTERED WRONG! Not my fault they have no way to quickly contact the warehouse, or maybe they just don't want to. No one makes money in this scam, Overstock, warehouse, shipper, if the order is cancelled. And they clearly do no care about customer satisfaction or they would not operate this way. I had 6 other items in my cart....all deleted by me. I will never use this company again, I suggest you do same.

Don’t ever order from this company. They retain your debit card info to manufacture unauthorized charges without your permission. Your information is not safe with this company.

AHHHH... I just realized that Overstock doesn't allow to place posts on their FB page, so I'll use what I can: last month, I bought from Overstock a table. It took (almost) a month for it to arrive. Unfortunately, I have missed the opportunity to use it for Thanksgiving as I wanted. Why? Because the delivery company couldn't care less. I ordered a dark GRAY table, and I got a BROWN one. So I called them and asked to return it. They asked me to take a photo of the table and send it to them if I want to be refunded and don't want to pay the refund fee (W#F?!). They want to see that it is BROWN and not GRAY, as I said... In their eyes, if they write on the website that it is gray, so-- it's gray (W#F2?!?!). The returned fee is 20% from the order. 20%!!. It is rude, a robbery, and awful customer service. I am so mad!

Purchased furniture that I was supposed to receive 12/3/2019, tracked the package on the morning of 12/4/2019 and UPS still has not received. I contacted overstocks customer support and they said well need 2 business days to get back to you. two business days when its already pas the deliver date...what a joke!

I purchased an end table yesterday and the table is $7.50 cheaper and Overstock would not price match. Extremely disappointed and will never purchase anything from Overstock again.