Overstock.comReviews of overstock.com

Don't ever buy from Overstock. I placed a Christmas order on Dec 15, their web site showed it shipped on Dec 18, to arrive on Dec 23. My discover card was billed on Dec 18. When the product didn't arrive on Dec 23, I called customer support and they stated that it would be arriving soon. I checked the UPS tracking web page and it showed "label printed" but no pickup. After several calls to customer support, I found out that they never shipped the product nor did they ever have the product. When I asked, if on Dec 18,when it was supposed to ship, they didn't have the product, why didn't they contact me and I could have purchased the present somewhere else. SILENCE. Worst on line company ever. On Jan 2 I finally got a refund. Customer service was useless and at times, arrogant.

I ordered from Japan.But it was delivered to USA Saddle Brock address why? I contacted to customer.He said”you ordered from Saddle Brock.So we delivered there.This deal finished” 2nd order,I received wrong goods.I tell to him the return goods and all amount refund include shipping and tax.I paid 400$ for this wrong goods. He said”We will refund 30$ for you.You should accept.If you don’t accept,we haven’t anymore” Oh you're funny, you should be a comedian. He is crazy.

I ordered a sink on December 19, 2019 and it was scheduled to be delivered on December 21, 2019. When my shipment still did not arrive and the status of my order continued to read “processing” there were several emails, chats and phone calls. I was assured that Overstock would be shipping my order to me quickly and that I would probably have it by Friday December 27th. I am now told today, December 27, that their “partner” doesn’t actually have the sink and won’t have it until the first week of January but they offered to issue me a refund if I cannot wait! This would have been annoying to learn within a day or two after I placed the order. Learning this over one week later, long after the estimated delivery date, is unacceptable. Overstock would not consider finding another “partner” to honor the sale. Overstock is unreliable and is not accountable to its customers. Stay away if you actually need something in a reasonable amount of time.

This is a gift for my mother for Christmas, and was sent as a replacement for the first crate cover that I ordered. This is what came in the first box, then to my dismay, the second box had the same thing in it! I am not only shocked, since I have never had an issue ordering from Overstock in the past, but I am angry because really, who would think that they would get 2 toys instead of a crate cover? (One is heavy, one is light, one is big, the other is small, one costs around $45, the other, well, it is a TOY!) I spoke to an agent live named Josh who was wonderful in assisting me with the returns and attempted to assist me in ordering another crate cover..I said fool me once, shame on you, fool me twice, shame on me, no thank you. I will never be ordering from Iconic Pet again. RESPONSE FROM OVERSTOCK-Our moderation team reads all reviews to ensure they meet legal standards. Please read through the denial reason(s) you have encountered to help you fix your review and resubmit. Customer Service: Your review is about customer service and is unrelated to the item. What?!

I ordered a $75 gift a month prior to Christmas. 2 1/2 weeks later, it had not arrived. I called Overstock cust svc immediately. While I was on the phone, they created a case, escalated it -- as my item had been lost in shipment. They committed to resend the item anew, while I was on the phone with them. 5 days before Christmas - it had not arrived. Cust Svc said the resent was cancelled without explanation. No chance to get the item before the holidays. Max credit they'd offer me? $10. Unbelievably, the sup got on the phone to try to sell to me. They tried to get me to purchase their loyalty program which offers free-ships, and encourages product reviews for $19.99/annually. So, I am understanding that this site may run under a membership model; if you're a member, you'll get svc you might expect. If you're not a member, forget it.

3 separate orders screwed up! 1st: a snowglobe... shipped without a box in a bubblewrap padded envelope, yep showed up shattered. No biggy, that was on the 16th, plenty of time to get a replacement right? The CSR that I spoke with assured me how sorry they were and they would rush a replacement to me guaranteed delivery BEFORE the 25th, yeah the track package shows estimated delivery of the 27th. 2nd: Ordered on Dec. 4th, tracking shows an estimated delivery date of Dec. 17th... today is the 21st, not here and it only shows generic delivery info... i.e.. picked up from facility, en route to destination, etc... 3rd: ordered on the 15th, product page showed "arrives by Christmas", package tracking shows "preshipped on Dec 16th, awaiting package at facility, estimated delivery ...(blank) NEVER AGAIN!

DO NOT PAY for expedited or express shipping!!! They show dates as “estimated” and when they don’t meet the dates you pay A TON of money to meet, they won’t refund you the additional shipping costs. Terrible customer service. Stick with Amazon or Wayfair.

1 ster is zelf nog te veel! Je betaalt veel geld voor nul service.