Overstock.comReviews of overstock.com

I love there product but their customer service agents are the worst, they have the worst attitude and they are rude and uncomfortable. They are not helpful and always seem irritated. I hate when I have to call, I just ask for a supervisor. I literally threw my credit card away, because I refuse to give them my money or buy anything else from them because of their customer service agents. I cannot wait to make my final payment so I never have to deal with this company again. I feel like they are hiring anything to answer the phone and be rude to you

Be warned do not buy from this company. I ordered wall arches for my living room. I never received any shipping info a week after ordering. Contacted customer service numerous times they we're unable to tell me the status of my order. All they do is give you the run around, never a direct answer. The website doesn't update you at all to tell you when your item is shipping not does customer service know. 10 days after I placed my order it shipped. To me that's unacceptable. I told them to cancel the order, again I was sent a run around email telling me they couldn't cancel it. Why can't it be cancelled if it hadn't shipped yet? I finally get my order, and instead of the brown arches I ordered they sent me blue. Contacted customer service yet again. They said either ship it back for a refund or ship it back to get replaced. I live alone and am disabled I am not able to physically get it back to a shipping carrier. I asked for a small refund as part of compensation because they did in fact send me the wrong color. They offered to refund me $5 back. Lol what a joke and disgusting company. I will never order from this joke of a company again

1. I was looking for a good looking TV cabinet and came across this online site. The item looked good and came on time. 2. But to my surprise, the instruction to assemble the product was not at all good if compare with Ikea. I have another TV cabinet from Ikea and instructions were perfect and to the very detail. Because of the unclear instruction, I had to reassemble multiple parts which is not good for MDF products. 3. Secondly, the product looked "Used/Returned" product. The holes in certain area were bigger than screw and very clear someone tried to assemble it before. The product also had option to apply glue (came with package), to my surprise, the glue marks were all over the 2 pieces which needed glue. I am really disappointed and never thought that I will get a used/returned product soled as new where I had hard time to assemble as you know once screws are removed in MDF, it is difficult to re-assemble them unlike wood. I have similar TV cabinet from Ikea with 3/4th price and not having these issues around quality. Will not suggest anyone to buy as well.

We were in the market for a faux fireplace - saw one listed on Overstock - the starting price listed $349 ($390.00 for "gray oak" post Xmas sale). Upon checking out, the price suddenly jumped to $463. Then it jumped even further to $534 for no good reason. Irritated by the yo-yo pricing we declined to purchase the item. 2 hours later we receive an email for the exact same item priced at $314 - with the tagline “Waiting just for You” - Check out / Buy now tabs. So, we foolishly fell for their pricing CON game. And for no justifiable reason, the price jumped to well over $500. Whatever happened to the ‘just for you - check out / Buy now @ $314? Annoyed we contacted Customer Service and received a number of dismissive, cavalier replies — “there must have been a glitch” one rep told us. WRONG ANSWER. Upon presenting screen shots of evidence, we received more EXCUSES, and a series of equally half-baked DISMISSIVE replies. Working in law details are paramount. Clearly Overstock's approach to pricing is all about playing games and wasting your time. When a company sends an email with an item priced accordingly THAT IS WHAT THEY “SHOULD” honor - no if's, and's or but's about it. DON’T WASTE YOUR TIME. WE WILL NEVER PURCHASE ANYTHING FROM OVERSTOCK AGAIN.

Never buy anything from Overstock.com. Bought a $350 area rug. The quality was so horrible when I opened it up. I went to send it back and they wanted to charge me over $200 to send it back. Horrible customer service.

CUSTOMER BEWARE: website offered an item in a color that I needed. I ordered the item, which was sent to the wrong state, wrong address. Fortunately the person who received the item, an ottoman, met me halfway and delivered it. When I got it home and opened the box, it was the wrong color. I contacted Overstock and explained the situation, and they sent out a replacement...again, the same wrong color. Customer service said they will send out the corrected item after I returned the second wrong item. Unfortunately, in order to return wrong item #2, have to go to the UPS store and buy a large box so it can be shipped, as the original box was in poor condition. I was FINALLY told, 12 days later, that the correct color didn’t exist and the website was in error. They have my $ and I have the wrong item. It is up to me to return that wrong item in order to get my money back. I was offered “up to $50“ by the first representative to reimburse me for the cost of the box. The second representative offered me $10 and did not mention the $50 until I did, so evidently the deal you get depends on who answered the phone. After several hours on the phone and 12 days, I finally got an answer as to the status of my order. I now know, by calling Overstock yet again, that the correct item doesn’t exist, and that I have to take a day off, purchase a suitable box, and arrange for a UPS pickup. Then I’ll have to wait to be reimbursed for the cost of the box, but not for my time or gas. At that time they will also finally refund my $200+. I HAVE NOT, IN TRYING TO DEAL WITH OVERSTOCK, RECEIVED ONE SINGLE APOLOGIZE FOR EITHER THEIR ERRORS OR THE WASTE OF MY TIME AND MONEY.

This company is horribly crooked. They canceled my order because they had an error on their site. I purchased some items using some of my membership points, right before I also subsequently stop renewing my membership (because I hated their customer service). I received a confirmation for my order but later find out they canceled it without informing me. What’s more they said I can only redo the order by renewing my old membership. No thanks!! Poor customer service from start to finish. And don’t bother using their chat service - those bots are even less helpful.

Worst company I’ve ever delt with. Horrible delivery system. Dropped a 165lb box at the end of my driveway a day before the appointment and drove off. Never buy from overstock. Crappy product. Horrible customer service. Horrible delivery company. Scamming America.