Overstock.comReviews of overstock.com

be aware of return policy. I purchased a rug from Overstock. When it arrived the color looked different than the photo on their web site. When I contacted them to schedule a return they told me that I would have to pay a $200 fee. Overstock does not have stores. Their entire business is on line. Most on line only merchants don't charge for returns and have better customer service (see Article). Also, Overstock's prices are not the lowest. When you see something on Overstock that you like google the name of the item and you are likely to find it cheaper with another merchant. I won't order anything from them again.

Bought a rug and it didnt look like the picture at all. Charged me 58 dollars to return it. Very misleasing return policy. Terrible customer service. Should have stuck with amazon. Will never buy or recommend overstock.

I ordered Yves St Laurent Paris 2.5 oz parfume spray. I received 4.2 oz Eau de Toillete which is a completely different product. They have told me I can’t return it because it falls under “in-returnable “ products. This is a clear case of bait and switch. Buyers BEWARE!!!

Purchased a oriental rug a few years ago for over $1,743.00. We placed in our master bedroom, out of the direct sunlight and in a very low traffic area. Within less than two years we started to notice half the rug was fading, found two areas where the rug had been repaired. One area had a 4" x 6" square patch repair and the other was a stitched half dollar size round repair. It was out of the return period, but these defects did not become noticeable until after a year and half. Overstock refused to help in anyway and accused us as to having the repairs done. They never sent a rep out to inspect because they do not have any. Overstock advertises they sell only new products, well this may be true for some products but not all especially rugs. Anyone doing business with a company like Overstock which uses only third party vendors beware you are on your own. We will never again purchase anything from Overstock, worst customer service, takes no responsibility, never even see's any product and has no quality control. If I could I would attach photos, but there is no option for them.

Purchased a beautiful painting but arrived with a huge cut down one of the pieces. Devastated! Money refunded (initially was told minus the shipping/postage which was almost the price of the painting as I live in the UK but finally returned in full). I have to reorder as they could not directly replace it. So Ordered another Silvia Vassileva 'Clear Water Indigo and Gray' painting. It was a completely different colour to the picture and to one I was originally sent (had this weird yellow tinge to it). Was told if I wanted a refund then I would have to pay for it to be sent back (I live in UK as mentioned above so expensive) and have to order it again! Happy to send proof/photos to anyone who wants it. Two terrible experiences with this company and neither I, nor anyone I know who have seen these paintings, will ever order from them again. Not worth the time/effort/money. This was just my experience and is opinion only. p.s they also declined my reviews that I tried to publish on the painting! Not know why everything has so few review but all 5/4 stars.

We purchased several sinks in advance for a new house construction. When we got to that phase of thr construction, we found out the items did not meet the specs. I understand their return policy, however, in this case they should've made an exception.

This is a new one. I ordered a paper punch from Stuff4Crafts through Overstock. Took a while to arrive, but it was what I ordered, no problems. A month or so later I ordered another paper punch from Stuff4Crafts through Overstock. Again, took a while to arrive but when it did, there were two exact items. Assuming that Overstock would handle and correct Stuff4Crafts' error, I called customer service and asked for a return shipping label for the item I didn't order and a reversal of the charge on my bill for the item I didn't order. Overstock informed me that I had in fact placed two identical orders and that if I wanted to return one of them, I would have to pay shipping and only then would they would give me a partial refund (item minus the original shipping I was billed for.) They told me I would need to discuss the matter directly with Stuff4Crafts. I emailed Stuff4Crafts explaining in detail the situation (I thought they didn't understand what actually had happened) and they responded with the same comment that Overstock did. Frankly, I was surprised that neither Stuff4Crafts nor Overstock was willing to send me a return label and refund me the item I didn't order (in full because I didn't order it). That would be the right thing to do. Instead they are standing their ground and insisting that I ordered two of the same identical products on the same day with two different order numbers. If I wanted two identical items, I would have ordered them together anyway. What a way to run a business. Shame on Stuff4Crafts and more shame on Overstock.

Grote zware lange kast gekocht, er zijn op 2 plaatsen beschadigingen aan. Het zal nu meer dan 6 maanden zijn voor een kast!! Tegen dat de nieuwe kast zou aankomen zijn er al 6maanden voorbij!! De bevestigingen voor aan de muur zaterdag er ook niet bij. Dus nu staan we met die kas die beschadigd is in onze living op de grond die we niet kunnen verplaatsen omdat we geen plaats hebben Hopelijk krijgen we een waardebon. 🤞