Overstock.comReviews of overstock.com

I regret 100% ordering from them I will never order again. Their customer service is a joke. They give you the run around for days, and lie just to shut you up but never fulfill their promises. Their excuse on the website is due to the virus but it is unacceptable to take my money knowing full well their warehouse is CLOSED. I ordered May 27, my item was supposed to arrive April 6th. It is now April 4th. April 2 I reached out because they had not shipped my item yet, their customer service gave me a fake message claiming they were closed during normal hours. They replied to me once per day. They go back and forth saying it will for sure be shipped April 3rd. April 4 they say it SHOULD have shipped but they have no idea if it will. Ask me if I still want a cancellation request. So you mean to tell me you have no idea if my item shipped or not, and you still took my money. Wow amazing. I have never been so angry before, they are blatant scammers.

I purchased two barstools with hydraulic lifts (Brand Lumisource) September 3, 2019. One box was obviously a replacement box (not the factory box), and when I got the chair the edge was damaged. Overstock replaced this stool. However, March 21st 2020 an adult sat in this chair.( I do not have children and the are hardly sat in.) The hydraulic lift broke (the stool will not go up or down). Cheap Chinese goods. I looked at their website and they are now called BELLEZE Set of (2). Every few weeks they have a different name. They claim they don't sell Lumisource anymore. Overstock is a racked. It is cheap stuff and they don't stand behind it. I contacted them on March 26, 2020 they were called Carrington Carson Leksand (same chair) and they said they were outside the 6 month guarantee. (by 23 days). No help. Do not buy. Cheap garbage. Buy from reputable furniture stores.

Beware of deceptive pricing.I ordered Coffee Mate mini cup vanilla caramel cream pack of 200 instead they sent me a pack of 50 for $13.52 don't waste your money shop elsewhere.

We purchased three light pendants from overstock. com . When we opened the individual pendant containers, we noted that two of the three pendants received had significant cracks in them. They made us take photos of each of the lights and the packaging containers and send it to them. They then responded, asking us to hold the damaged items for 30 days so the shipper could inspect them if they wished! Finally, after a few emails, a credit was issued to my credit card....for $25.77 less than what I paid! Now, the shipping containers and Styrofoam holders were in great shape. Obviously, they shipped defective product, and they expect me to clutter my house for 30 days before returning the defective product, and pay $25.77 for them as well. AVOID OVERSTOCK.COM!!

Verkoop gaat voor op gezondheid tijdens lockdown? Shame on you overstock!!! Denk aan jullie personeel en klanten.

We used to be a happy customer with Overstock.com. We have had some scary returns when an air filter blew our circuit board of our fusebox causing almost a fire! We call them and it was returned without any trouble. NO TROUBLE. Today they sent me the wrong sheets, it was THEIR FAULT. The shipping packaging was a mylar (plastic mailer, the supervisor didn't understand this terminology) that had been vacuumed packed to the point I had to destroy it in opening the package, there was no way to preserve the bag. They now are ARGUING each point by sending me the WRONG sheets because they were "out" of the sheets that normally we used to get from them. Now there is a restocking fee because of "Buyers" remorse (!) on a set of SHEETS that were substituted BY THEIR COMPUTER instead of the sheets we had gotten before. Buyer substitution is NOT cool on online orders. Worse was the quality of the sheets not even being the same style or the same "deep pockets" needed for our adjustable bed. Neither the customer service person nor the supervisor could "understand" why was I upset I would have to PAY to have my item returned, that I would have to "just deal" with the fact that the same sheets weren't available. I asked for a supervisor, who wanted me to know what a 'great customer service representative' "X" is/was, and how it was MY FAULT that I couldn't get the same sheets I ordered before by clicking through, (buyers remorse, remember?) so therefore they were "doing me a favor" in waving the 'return fees" using my packaging because the packaging they sent had to be destroyed in opening to even get to the item. As it is, AGAIN it is MY fault, I will have to use another box from another company, (which had to be emptied from my own stuff) in order to ship it back to them with a substituted ITEM their computers decided upon. REALLY? It's bad enough that I feel horrible, I will have to dredge myself out of bed to get this handled and drive over 12 miles away to get it to our local UPS shop. Of course, if I was willing the $25 dollars to be an "O" member, they would wave the return fees.....OMG, not a good customer service. This is as horrible of customer service as you could ask for. When they change a policy (any company) it would be nice to be informed rather that this mess. Just avoid. I used to like this company and gave them HIGH praises prior, now, I do not recommend them period. YOU shouldn't have to pay an additional $25.00 to be treated decently, rather than be told it is YOUR fault because they don't have a way to send you the right item from an item click through that THEIR computer made these changes! According to them: Buyer's Remorse. No, bad customer service.

We purchased two small rugs for out entrance way and when received the color was not even close to what we saw on line. In trying to return the items we looked at the charge for the shipping label that was about half of the total purchase price of our rugs. Overstock would NOT accommodate our reasonable request; therefore PLEASE AVOID ANY ATTEMPT TO USE OVERSTOCK for any purchases you may be contemplating....use AMAZON instead,

price on chair was great online less than $170 ordered it. delivered promptly. went to print receipt....no record of receiving one, none of their emails shows purchase price. went online to overstock to print - you cant find a receipt for your order on their website. checked my charge card, was charged $241.92. same item priced for $186.19 right now on their website. customer service talks in circles, oooh you can return it you pay shipping. i had to put it together and dispose of the boxing so not an option. BEWARE, if you order something, check the total and CANCEL immediately if they inflate the price AFTER you click order. i'm never shopping there again.