Overstock.comReviews of overstock.com

I have been a customer of Overstock. Com for years.i have had a few others issues with them but today really angered me. I am a binge shopper when working on a room or project.i had some points from writing reviews I didn’t use them for a purchase wasntvwortied they were in my account. Then they kept bugging me about o rewards I was hesitant but joined. If it helped with a return great. Well I’ve been working on a bathroom, bedroom and bathroom I had multiple things in my cart.i went to the account section to see how much my points were they’ve all been expired. I contacted customer service first person didn’t address the issue 2nd person said she would help but then did not and disconnected.third one was going to give me a one time partial credit.sadly this may make me not shop at Overstock.if you can track my account know how much I’ve spent and know I write reviews on products purchased you can damn well give me the credits I earned.they shouldn’t have a short expectation. I guess Overstock only gives those points so you immediately spend more money to use them.ive run a retail operation and the small amount of money this is over should not be an issue but appelaretky Overstock can’t hear me.i have stuff in their cat, stuff in wayfair, Joss and main, world market eBay and maybe another.guess I’ll make my choices with company’s that want my business. Guess o customer l, loyal customer and review writer counts for nothing.i would love to tell upper management what they’re trivial polices are doing

They have the worst customer service I have ever dealt with. First of all, you cannot get anyone on the phone. Then their online "chat" agents are a joke. I ordered an item that was never updated as "shipped" so I "chatted" with a customer service agent who said that it would ship later in the week, because it's "made to order". It's a metal bed frame... It's not made to order, but okay. I got my order, that never shipped, an hour after the conversation ended. The frame was missing a piece on this "custom build" so I couldn't put it together. I "chat" with someone else... She says they will look for it and mail it within 1-2 days. I ask if someone will contact me, she said they would. I ask about a confirmation. She said they will let me know if they have the part. When I asked for a number to call, so I can confirm this is being worked on, since I was lied to this morning about the shipping and "custom build", she ended the chat. I mean. I don't know how these people are still in business. I cannot even request a return, since technically my item never "shipped."

WORST COMPANY EVER!!! AVOID AT ALL COSTS!!!! the WORST customer service, quality, tracking, billing, ordered many times from this website and every single thing that could go wrong has gone wrong AVOID ITS NOT WORTH IT

Worst PR ever. Does anyone have a real phone number where a real person answers? Ordered weeks ago, told three day delivery, been three weeks and told July 14th. No return calls, no one ever picked up, etc. My Phone to refute or correct this is 614-579-0046

This order has been a cluster since delivery. I was shipped two printer stands instead of a desk and a printer stand. I was given an RMA to return one of the stands. Extra stand has been sent back, in the UPS system and finally delivered back to the warehouse. The order that was placed by customer service to send the missing desk shows a status of "we have sent your order to the warehouse" which was a week ago (June 9, 2020) I am still waiting for the desk to leave the warehouse. One of their competitors, Amazon, gives credit for a return as soon as it hits the shipper database. Overstocks error in shipping is not a reason to withhold shipping the correct items. I am not a happy camper at this point. Trying to chat with CS online is non-existent. Before purchasing from overstock check these reviews on Trustpilot, I had no idea they are this bad. Just got off the phone (6/18/20) and they still can't tell me when the desk is going to ship. As the saying goes, buyer beware.

Om iets te verkopen zijn ze super vriendelijk, misschien zelf op het randje van “te”. Onze loungeset werd geleverd door 2 personen die totaal geen respect hadden voor de goederen. We keken dan ook niet op dat onze loungeset beschadigd was. De enige manier om dit door te geven was door via de website. En dan ........ is het stil .... zeer stil. Via een betalend nummer krijgen we de boodschap : het is zeer druk en je zal moeten wachten. Ook bellen naar het filiaal heeft geen zin .. ze nemen niet op. Ik raad dan ook niemand aan om uw aankopen daar te doen (ze zijn ook niet de goedkoopste)

Ik koop daar een parasol en nadien een voetstuk Bij levering parasol beschadigd en als men een dossier opmaakt wordt er zelfs niet gereageerd wegens te druk?!?!? Voetstuk week later en tot op heeen nog steeds niets geleverd!!! Heel de zaterdag thuis gebleven niemand gezien !!onbetrouwbaar , onbeschoft en onbehulpzaam !! Maar als je moet betalen zijn ze supervriendelijk! Daarna laten ze je in de steek ! Ga alles eens doorgeven aan economische zaken over hun praktijk !!! Bedriegers ten top!!!🤬🤬🤬🤬

UPDATE: I was given a full refund after the saga below and told to keep the damaged item. Don't take no for answer. LIARS AND THIEVES! I bought a rattan rocking chair via Overstock. It required assembly but the holes were too large for the bolts provided. I requested a return the next day via email because no one answers the phone at Costway. Overstock punted to Costway (the Mfr).A woman named Celia asked for photos. I complied. She responded today offering a 15% refund! I emailed her their 30 day return policy and demanded a return label and a full refund. The item is totally defective! I bought this from Overstock. I should not even have to deal with the manufacturer on this. DO NOT SHOP AT OVERSTOCK OR COSTWAY UNLESS YOU WANT TO GET ROBBED!