Overstock.comReviews of overstock.com

Ordered a "high-quality" rug from Overstock, but it was thinner than a paper towel and smelled weird. Return process was a nightmare, and customer service was about as helpful as a broken compass. Never again. 🏠📦🤨

The return shipping fees are unlike anything I've ever encountered, especially for a large e-tailer these days. Had I known that Overstock.com's return policy made it prohibitively expensive for consumers to return items that simply don't meet their requirements, I would have purchased the same goods at the same price from another retailer. The two items we ordered – a rug and anti-slip mat – were of good quality and matched the description, but the rug didn't visually fit with our decor once we received it. And there were separate steep return shipping fees for each. If their website sold hard-to-find merchandise at true "overstock" prices, their current return policy would make sense. That said, they're more consumer-friendly in accepting returned damaged and defective goods. Proceed with caution and check other sources before committing to a purchase from this version of Overstock.com. We'll never make that mistake again.

I neglected to open my box of planter pots when I received them. I did so today. They are not the color I ordered and the stands have rust spots and are missing the rubber caps and screws. It had Amazon shipping tape so I was more comfortable not checking my order. I know better and blame myself for missing the date of return.

Ordered an Ovios 5 piece patio set - I cannot review the set as it hasn't arrived as scheduled. Contacted customer service about product notification stating it was shipped and scheduled to arrive today (6/15) and she was not only rude but when I asked to speak with a management person she connected me to a survey after a 5 minute hold. She contradicted herself many times stating that even though the notification said it was arriving today it wouldn't be and definitely not if I escalated things (really?) She then stated it was only "estimated" to arrive which it states in tiny writing at the bottom even though the initial info confirmed arrival as of a Saturday, June 15 arrival (have screenshot documentation of order & delivery confirmation). Then she stated it hadn't even left the warehouse. Complete runaround. Now we are out the set for a Father's Day gathering and I could have bought the set for $75 more locally. Spoke with a second agent this past week who was very nice and sympathetic but a week later, set has still not arrived. Partial delivery “scheduled” for 6/21 but remaining items in set delayed until next week. I thought I would give this Bed, Bath, Beyond/Overstock merger a try but probably not again considering the delivery and customer service issues.

07-2023 We ordered a 10’ x 10’ - 5’ high with chain-link and door Dog Kennel With Roof to house two dogs needing outdoor secure arrangement. What a nightmare with over a month of back and forth “conversation” as to when the delivery would be completed. We cancelled order due to lack of complete delivery. We Will NEVER Order ANYTHING From OVERSTOCK AGAIN ! ! !

They're mostly good but one thing prevents them from being a 4 or 5 stars company, their return policy. I bought a chair, it arrived and was total trash, had a yellow stain on on the white center, legs were uneven, just garbage but on top of that, I get banged out for $22 to return it. With the risk of an online purchase not meeting expectations,I won't be buying anything again from Overstock if I'm on the hook for shipping costs.

Overstock has the product but not the shipper so I had to cancel this item...twice! The second time I ordered it I phoned Overstock and specifically asked if they had a shipper (it's a big item) and was told "shipper available". Well again a few days after placing the order I got the Overstock email stating the order is delayed and if it hasn't shipped after 30 days they would cancel the order. Am I really supposed to wait 30 days? I cancelled the order. My biggest complaint is that Overstock only cancels and refunds the merchandise amount. If you buy, as I did, a protection plan (Guardsman) you have to wait and keep track of that refund. Amazon refunds the total amount of the order. I no longer buy anything from Overstock that I want a protection plan for. Too much of a hassle.

Every time I look at Overstock, then search for the same thing, I find it less elsewhere. Copy and paste the heading of the item and search it. EVERY TIME you can find it for less. They are by far the less priced for same item. Same thing with Overstock. Don't be duped by the commercials and name.