Stacey D.
HORRIBLE EXPERIENCE!!
HORRIBLE EXPERIENCE!!! DO NOT SHOP HERE. Their customer ‘service’ is a joke and they flat out lie. I ordered sheets for our RV bunk bed on July 18th. The estimated delivery date was 7/21, and it said most items ship in 1-2 business days. Based on the estimated arrival (WELL before our trip), I bought them from Overstock, paying a small fortune. I have heard nothing and it is 7/27 and the site says it is being processed. It took forever to figure out how to even contact customer service, but I was finally able to send an e-mail (if you try to email about not receiving an item, it just re-directs you to a tracking page... That is your first clue that this is a bad business.) I got no reply. I was able to call today- found a number and the guy tried to talk to me about how many days there are in a week and that it takes 1-10 business days to process so there is nothing he can do about it. I asked him to expedite the item to me so that I will have it for our trip and he said, “I understand how important this item is to you but I can’t do that.” Literally infuriating. I am on perma-hold waiting to talk to a supervisor. I’m sure they are busy dealing with all of the livid customers. I am not surprised to see they have an 80% one-star rating here. Won’t stay in business. Now the guy comes back on the phone and says he spoke to his supervisor and there is nothing they can do about it but I can request to cancel the order if I’d like to. I am so frustrated and angry. Please heed my warning. DO NOT SHOP AT OVERSTOCK. It is an absolute nightmare.