Overstock.comReviews of overstock.com

Waited over a month for a sofa. 1st order was told that their supplier had no idea when it would ship. 2nd order never arrived. They canceled that order and sent a “replacement” (how can something be replaced if it never arrived?). 3rd order “replacement”, I was told they needed to contact the warehouse and would get back to me. Typically, I never received a follow-up from any of this. I was the one as a customer who had to reach out every time. Also, each time I was told to wait 3-4 business days for a response. Therefore, if you want furniture to actually arrive to your house DON’T ORDER FROM OVERSTOCK!!!

Worst company ever! I have never dealt with a worst company! Not worth saving a few hundred dollars. First time customer. Ordered a sectional sofa two weeks ago, received shipping notification and estimated arrival date. Sofa never arrived, called overstock, they said they would look into it and get back to me in 3-4 business days. Called back in 2 days to check on status and was told I was issued a refund because the sofa I ordered was out of stock?!? I was shocked, no follow up! Had I not called I guess I would have noticed a credit on my card?!? Meanwhile, no sofa, 3 weeks later. Customer service was horrendous. No answers no solutions to where the sofa I ordered was, just sorry mam we could offer you a $50 credit to buy more stuff from us that may or may not show up!!! Lol thanks but no thanks -Overstock over promises under delivers literally, in fact does not deliver at all! Buyer beware. Reporting to BBB and filing a complaint with our consumer protection in our State. Companies should not be allowed to do business this way. I frankly do not believe they ever had the sofa, they just took my money for 2-3 weeks and then offered a refund! They should be investigated further!

Overstock belooft 2dagen op voorhand een bericht te laten van het leveringsmoment. Het bericht wordt slechts enkele werkuren op voorhand (telefonisch) gestuurd. Bij contactname met de klantendienst wordt er onmiddellijk met de algemene verkoopsvoorwaarden gezwaaid en € 75 aangerekend. Als de gemaakte afspraaak door Overstock zelf nog niet wordt nagekomen (meer dan 2 te laat), wordt er terug contact opgenomen met de klanten dienst. Met wat ongemeende excuses wordt je weggestuurd. De verkoop is immer gerealiseerd, gelukkige klanten hebben ze bij overstock niet nodig. Bijkomend : de bestelde goederen zijn hun geld niet waard.

I ordered a sleeper sofa on June 26th. I paid over $1,300 in good faith for a sleeper sofa and never received it. I keep getting emails that my order is delayed. Four emails so far. How many times can an order be delayed? I called customer service at least ten times and I have gotten ten different stories, every time. After several inquiries by phone, I received from Overstock on July 17th: Thank you for contacting Overstock. My name is Michael and I'm happy to help you today. I've taken a look at the order in question and it appears that the partner warehouse is asking for 6-8 weeks for the item to ship out. This is likely a delay due to the COVID outbreak in the United States. If you're able to wait for the item, please allow a few more weeks for it to ship. If you're not able to wait for the item, please let us know and we will set up a cancellation request for you. Thank you so much for your patience. If you have any additional questions or concerns, please let us know and we will happily follow up with you. Sincerely, Michael D. Overstock Customer Care On July 18th, I sent this email: I have talked to four people from Overstock. Each one has told me something different. I don't understand when Amazon can send something in two days (even with COVID) that sending me a basic sofa would talk two months. Can I contact the partner warehouse, so I can find out if I will ever actually receive the sofa? Here is the email I received from Overstock on Monday August 3rd. Good morning. I am truly sorry for any inconvenience and the inconsistent answers you are receiving - I want to provide the most accurate information possible, but there are a few hurdles that prevent us from providing a more precise delivery estimate, as explained below. The short answer is our partner is waiting for the long distance carrier to pick up your freshly manufactured item, and due to high demand I do not have a specific answer as to when exactly that will happen - it is very likely to happen this week, and when it does you will be emailed the tracking information. As stated before, our goal is to provide as much information as possible about an item before you order - important details are included in our Product Details section of the item, including information about this item not being manufactured by our partner until it is ordered. Here is how this is phrased on the product page on our website: On August 3rd I received an email from Allie E, Overstock Customer Care- Important Status Update for Overstock - your order will be shipped on 8/12/2020. I called Customer Care once again, August 12th And I was told it could be another month before I receive my order and it wouldn’t ship until the 17th Then I received this email later in the day on August 12th. We are contacting you regarding your order 296755630 for the Taylor Queen-size Sleeper Sofa by Klaussner. Due to unforeseen circumstances, we are unable to ship your order within the estimated timeframe previously communicated. We are working diligently to ship your order as soon as possible. You will receive a confirmation email with tracking details as soon as it is shipped. If you would like to cancel your order now, please contact our Customer Care team at 1-800-The-BIG-O (843-2446) and we will gladly assist you. If we do not hear from you, we will continue processing your order. Please note if we are unable to ship your order within 30 days of this notice, your order will be cancelled and we will issue a full refund back to your original form of payment. We thank you for your patience and apologize for any inconvenience this delay may cause. Sincerely, Overstock.com Customer Care So basically Overstock has kept my money for 50 days without honoring their promise to send me the sofa I purchases.

This company is not worth the hassle for the extra few dollars you save. I've had so many issues with them. They sent me the wrong mattress and when I contacted them they told me that there was nothing they could do about it even though THEY sent the wrong one. When I pushed them on it they changed their story and said that even though it was a different mattress from the picture and a different firmness than described that it was somehow the same mattress and I must be sleeping differently than other people. I ordered a rug that was in stock but has been delayed for weeks now with no shipment in sight. AND the dining set I ordered needed professional woodworking to make the pieces fit. It's not worth the endless 20% coupons they send out. Wayfair, Amazon, Society6, etc. all seem to value their customers way more and make sure they get their orders right.

I've ordered from Overstock before with no problems. This time was a different story. I ordered a box spring and was told the delivery date was 7/30. As soon as I placed the order I realized that the delivery address was wrong so I immediately contacted Overstock to ask them to change the delivery address. They said that they could not do it, that I should contact the shipper. I did that but of course, the shipper had not received the item and did not have a delivery date or address for it. I stayed in contact with Overstock who kept telling me that it was too late to change the address or cancel the order. The item was not shipped until 8/4 so there was plenty of time to change the address. I will not do business with Overstock again.

Sur 9 articles achetés, 7 ont déjà du être retournés. Le petit 9ème vient d'arriver (ben oui, fallait bien acheter autre chose car pas de remboursement en magasin, pfff) et rien à faire, on dirait qu'ils ont décidé de me livrer du matos de petits poneys. Bref, me voici avec un banc à 900 euros à peine sorti de la boîte (oui, c'est cher pour un banc mais la qualité, ça se paye... hum hum...tu parles). L'un des pieds est complètement plié, impossible de ne pas le remarquer... allô, y a quelqu'un au contrôle qualité ?... Bref, je vais tenter de me faire rembourser pour ce 9ème et dernier article mais, à lire les avis, je ne suis pas très optimiste. En tous cas, faites le calcul, une étoile, c'est déjà bien payé !

I ordered bed, and my husband didn’t know what i ordered, when order arrived, I wasn’t home, he assembled it and when arrived home i shocked! It wasn’t same! And they didn’t contact me yet, when i want to return they want to $100 for label! I didn’t make anything wrong, why i am gonna pay???