Overstock.comReviews of overstock.com

I had to cancel my original order because I left out the Suite number. Then I had to put the order in again. A waste of time since customer service could have taken care of this easily.

My order could not be filled. 🙁

It’s really hard to find the right item. While rug shopping, I would filter for a certain size and color, but the results would mostly be rugs that were sold out in that size or color. Very time-consuming and frustrating.

I should have read the reviews before purchasing a rug from them. They sent a confirmation that it had been delivered but I didn’t get it. When I called Overstock sent me a photo of the delivery. The rug looked damaged and was placed in front of the garage instead of our covered front door. The Overstock agent said I’d have to call FedEx they can’t help me if I didn’t recieve the item. So Overstock washes their hands of you when things don’t go well. So I’ve washed my hands of them as well, and this the last order they get from me. I am giving two stars instead of one because customer service was quickly responsive and the agent was very friendly even though the business is clearly not well run.

I will never shop with Overstock.com again, due to their terrible return and refund policies. I just went through a big relationship change and move, which left me having to build a home from scratch. Against my better judgement, I bought a couch online from Overstock.com, without obvs trying it out in person. But they advertise throughout the process that you can return items if you're not happy, so I figured my purchase was low-risk. When it was delivered & put together, I found it very & cute and a perfect size for the space, but SO hard to sit on. A few friends agreed and I decided that I'd return it. First, Overstock advised me to drop it at a UPS. HUH?! It's a couch that was delivered, in no less than 3 giant boxes. I don't have my own moving truck to bring all of this to UPS. Second, they advised that they could ararrange a pickup for a significant fee, plus $150 for UPS. In the end, I would have had to pay almost 50% in return fees, compared to what I'd paid in total for the couch. I decided begrudgingly, that I would just keep it instead of being out ~$400 bucks. You get what you pay for, I guess. In that same order, I bought an electric toothbrush, which stopped working after 3-4 months. At first, their support team seemed promising, but in the end they said they got no response from the manufacturer, aside from telling me to charge the thing (yeah, I did that, about 3 times overnight and it still didn't work)... and then said since there was no warranty and I was outside of the return period, they couldn't do ANYTHING. Unbelievable, they don't stand by what they sell and they make returns totally not worth it. I wish that I had gone with another retailer, but moving forward, I will NEVER EVER EVER buy from them again. They can keep their crappy products, but not anymore of my hard-earned money.

Received package that was damaged. After opening, discovered that product inside was also damaged. Contacted "Beyond Customer Care on June 27. No response... I have contacted them via their email three times since the first contact... still no response as of July 23... I attempted to call but was told that it would be a 108 minute wait. I will never purchase from Overstock again and would advise others not to order. Read this and many other similar reviews. Update: Overstock refunded the purchase price of the item. But instead of handling it in a timely manner, it took a month before receiving any communication. The poor review could have been prevented with a response in a reasonable amount of time.

This fire pit table is great. Packaged well, Looks better than I expected, no setup issues. The problem that I have is with Overstock's customer service department. In the description for this item, there is a list labeled "Package Includes" Along with with the Fire pit table, Tool kit and instruction manual, it also states Free Lava Rocks and 2 bags of Fire Glass. Also one of the pictures of this item showed that there was a special promotion that stated if you buy in the month of June you would receive a free bag of Fire glass. After I had my Fire Pit Table all unboxed and set up, I called Overstock's customer service department to get some assurance that the fire glass was being shipped in a different package. They told me that fire glass was sold separately. When I pointed out that the description stated there was free fire glass included and the special promotion for the month of June, they continued their "sold separately" stance. I asked to speak with a supervisor and they told me someone would call me back as they were all in a meeting. No call back after another day so I called again. This time I reached someone that seemed more sympathetic to my problem and they escalated my call and gave me a Case Number. After a few days they contacted me and reiterated the "Sold Separately" mantra. The lava rocks are not sufficient to cover the whole fire area, fire glass or more lava rocks are needed to hide the burner. Based on my dealings with Overstock's customer service department, this is the last purchase I will make from Overstock.

Shipping takes forever, products don’t look like the pictures, and customer service is zero help. Total waste of time and money.