Overstock.comReviews of overstock.com

I ordered a bar cart which was delivered in good time. However, when I took it out the box, I discovered the glass on the top shelf was cracked badly. Took pictures of the cart and contacted company immediately. Was told to wait 3-4 business days for an email about a refund. 5 days later contacted them again, told again to wait 3-4 business days. 4 days later, was told the same thing! Finally 2 weeks later, got an email with a ridiculous long list of pictures I needed to send them, including pics of the box BEFORE I opened it (who does that?), pics of the inside of the box (what?!) and pics of the packaging materials (I’d had it 2 weeks by then, I wasn’t sat on a pile of bubble wrap and polystyrene). Told that nothing can be done with “just” the pictures of the damaged item. So now I’m HKD$1,500 poorer and I own a bar cart with a smashed shelf.

Bought a couch with a chase. It got delivered and the chase was a different color and we were missing a back couch pillow. We sent them a message and the response was you can send it all back or we can offer 100 dollars and keep what you have because we don’t have extra parts. It was over a thousand dollars so 100 isn’t good and boxing a couch up to ship back.

Horrible horrible horrible. I just moved and was sent a 15% coupon. I tried to use it on an item on sale but it’s NOT allowed. Who sends a welcome home coupon but doesn’t let you use it on anything on sale? I tried talking to them but they sent me 5 emails stating their policy. I went to wayfair and spent 2500. Told overstock being deceptive is a poor business practices.

This is a company not to be trusted as they do not pay their supplier's bills for services provided ... management's elitist attitude is alarming.. Our company dealt with OVERSTOCK.com in the best of faith and got "hosed" in the final as they never paid their bill...the descriptive word slime is applicable here...stay away!

Please believe the bad reviews. I did not and now I am paying for it, literally. I ordered a rug pad on October 6th that was supposed to be delivered on the 9th. Today is the 20th, and still no rug pad. I have contacted Overstock three times while this has been going on and all I get are excuses. They told me a trace has been initiated and I will have to wait for the outcome. I told them I no longer wanted this item because it has taken too long to wait for, and I wanted the amount taken off of my card. They refuse to do it until the package is found, which may be never. I order a lot from online companies, and I have never had this bad of an experience from customer service. Any other company would have credited my account when they saw that the package was lost. I would not recommend this company anyone. Order at your own risk.

Ordered a large Faux leather barrel chair. Received a child sized fabric barrel chair. The picture looked nothing like what I received. Tried to reach out to customer service and received no response. Now I'm stuck with this dumb $200 kids chair.

Exact same thing has happened to me she sent me crappy items not what I ordered at least I finally got a hold of someone in Puerto Rico I believe and I heard the roosters in their kitchen ( extremely rude cow) that was professional as hell and then I got a hold of someone else and they were in the Indo Pacific region they tried to help me as far as I can tell. I will never ever ever order from overstock again the company is crap they do sell nice rings that's about it.at least don't be ensnared in buying their furniture cuz it is garbage . I ordered two bedside end tables and I received two strange looking six drawer carts with cheap wheels that you would put jewelry in or bathroom accessories not bedside tables and they don't even weigh much so they can't be any good I have not opened them I hope I get my money back

I would never ever buy anything from Overstock.com again. I have spent countless hours in the phone with customer service who each time you call you get someone different with a different answer. We had to call at least 10 times mind you because THEY made a mistake sending the wrong item which then turned into our problem trying to return it. I would not advise dealing with this company unless you enjoy being angry and frustrated with incompetence.