Overstock.comReviews of overstock.com

Wish I could leave no stars, customer service sucks. why the hell would Overstock use USPS to ship a christmas present knowing the mess USPS is in right now, and speaking with their customer service is ridiculous, no empathy, no trying to make it right, nothing!

We ordered and paid for a hot tub. They took out money (credit card) we paid off that credit card and 7 weeks later they cancelled our order. But didn't even bother to reach out to us about the cancellation!!!! The only reason I knew was because my credit card had a huge credit. When I reached out about it they said there was an error and they were actually out of stock!!! It took them seven weeks to figure that out??!!!!!

Just canceled my order without any notice. Not gonna order from them ever again.

Overpriced items. Hard to get refunds on broken items.

If I could rate them lower I would. While building a new house we bought many furnishings from Overstock. One ceiling fan's light kit had only one of five light sockets working. Contacted manufacturer who said we had to go through Overstock. I tried for months to get help but all I got was runaround. Based on this experience of ZERO support, I will NEVER order from them again. Terrible service-actually, no service.

This is the worst company ever. A bunch of thieves. First of all the quality is the worst... really bad even if the pictures look good.... then they ask you to become member to have free delivery...than they dont want yo give you full credit... stay away from this website.... they want to make money by imposing crazy high fee deliveries if you want the money back. I beg for them to give me back the money. They will charge 150$ for transporting a 5’’ rug. Thats crazy. Stupid.... bunch of thieves that want to make money over poor people... i hope the government can do something to these bad people... dont buy from them... they trick you every time... stay away from this website!!!!!

Never returned my money when products didn’t show up and were “returned” I just noticed that I never got the return amount when I checked my credit card end up the year statement for 2018...of course now it’s too late to do anything about it. It was a hassle to even have them “return” the items when they didn’t show up. You think they would of gave the money back after they saw the packages never arrived. All they do is steal your money. DO NOT SHOP HERE, IT MIGHT HAPPEN TO YOU!!!!!

Overstock.com is a complete joke. I realized I was overcharged for an office chair when the product arrived at my home and I saw the price had since dropped on their site by close to $20. I contacted Overstock via e-mail and was told that they could only adjust the price if it was within 7 days of the purchase being made. I was outside of this window by 3 days. After I voiced more of my frustration, I was somehow given a credit by another one of their reps. Her response indicated to me that she had probably done this in error as she told me that since I was within 7 days they were able to process a credit? Two days later, the price on the chair dropped again by almost another $20. I contacted Overstock's customer service team again and was once again met with pushback. At this point, it had been less than 2 weeks since I made my purchase and roughly 3-4 days of having the actual item. I could not get a straight answer from one of their reps on why they credited me the first time, but not the second time. Each customer service representative I was in contact with via e-mail repeatedly ducked my questions and provided very robotic-like answers to my inquiries, ones not specific to the situation or what I was asking. They also used my frustration as an attempt to upsell me on being an "O member" for $20 a year with the promise that they "might be able to price match" for this product if I were to join. DO NOT WASTE YOUR TIME WITH THIS JOKE OF A COMPANY. THEY ARE OVERPRICED AND CARE MORE ABOUT THEIR BOTTOM LINE THAN DOING RIGHT BY THEIR CUSTOMERS. I will not be buying from them again and will be sure to tell family and friends the same.