Overstock.comReviews of overstock.com

I ordered and apparently it was canceled without a reason and no email to tell me it was canceled. So I called. The person I spoke with was very nice but she stated I had to reorder. Even if it was a human error, please let the person know so they aren’t waiting on something that isn’t coming.

UPDATE: New replacement chandelier was received in about a week. Thanks for good customer service & making me an happy customer. Matches the large Ophelia Chandelier in my dining room & looks so nice in the entrance of my open concept condo. Item was not made properly. 2 out of 3 of the candles were crooked. Customer Service Rep was very nice but I’m still waiting for a replacement.

Wrong color sent

We placed an order with Overstock.com on Sunday, August 23, 2026, for two sets of two Glitzhome Wooden Swivel Counter Bar Stools. At the time of purchase, we were told our order would be delivered on August 26. We later checked our order status on Overstock.com ourselves and discovered that the expected delivery date had been changed to August 27. We did not receive a proactive communication from Overstock advising us of this change. Around August 26, we again checked our order status on Overstock.com and found that two separate UPS tracking numbers had been created for our two shipments. When we checked those tracking numbers on the UPS website, both showed that a shipping label had been created and that UPS would provide a delivery date once they actually received the packages. For approximately four days, both UPS tracking numbers continued to show the same status. This indicated to us that while shipping labels had been created, UPS had apparently still not received either shipment. On August 30, because there had been no further update, we contacted Overstock through the online chat. We communicated with what appeared to be an automated assistant named Abby. We explained that we did NOT want to cancel our order, we simply wanted someone to tell us where our order was and when we could reasonably expect to receive it. We were told the matter would be investigated and that we would receive an email with an update. As of today, we still have not received that response. We then called Overstock today and spoke with a live customer service representative. Unfortunately, they were also unable to tell us where our order is. We were told they would have to email the warehouse and that it could take up to another 48 hours before we receive an answer. Our frustration is not simply that the order has been delayed. Delays happen, and we understand that. Our concern is the lack of communication and apparent lack of ownership by Overstock in resolving the problem. Overstock accepted payment for our order and provided us with a promised delivery date. When that date changed, we had to discover the change ourselves by checking Overstock's website. We also had to find the UPS tracking information ourselves and then continue checking UPS to determine whether our merchandise had actually shipped. Once it became apparent that UPS apparently had not received either shipment, we believe Overstock should have proactively investigated the situation, communicated with us, and worked to get our order moving. Instead, we have had to initiate every effort to find out what is happening. Even after contacting Overstock through online chat and then calling and speaking with a live representative, no one has been able to tell us where our merchandise is or when it will actually ship. Good customer service is not just taking an order, accepting payment, and posting a tracking number on a website. It is taking responsibility when something goes wrong and keeping the customer informed until the problem is resolved. Based on our experience with this order, we do not feel Overstock has done that. At this point, we are not asking to cancel our order. We want the four bar stools we purchased, and we would simply like Overstock to take ownership of the situation, determine where our order is, provide us with an accurate delivery date, and make a reasonable effort to get our merchandise delivered as soon as possible.

Everything went well with the service from the company; it is the product that did not meet expectations. I had purchased one before and was satisfied, that is why I purchased the mat again. This new one is much thinner and does not allow my desk chair to roll smoothly.

Placed an order in about 20 minutes later it was canceled. Not sure why. It may have been because I reported an order in 2023 as fraud so now I am not permitted to buy anything I think that’s dumb

AFTER A LONG DAY, I PUT MY WRONG ADDRESS IN IS 156 RATHER THAN 167 AND I CALLED THE NEXT DAY TO CORRECT THE PROBLEM AND I WAS TOLD NOBODY CAN HELP ME. THAT’S NOT A VERY GOOD WAY TO DO BUSINESS

Got partial order delivered. 2 expensive items have not been received. UPS left a notice on my door stating that the order was left at local CVS store for pick up. This was Friday 8/28. I went there to get my package to be told that they didn’t have the order. The store clerk told me that UPS brings the orders the following day of the notice. I waited another day and went back on Sunday 8/30. Unfortunately, my order still was not there. I have no idea where my order went. Totally unacceptable!