Overstock.comReviews of overstock.com

I placed an order and they delivered to the wrong address and they refused to do anything about it. Do not order from this company

I haven't yet received my order. It's been weeks. So with that alone and not even having my item delivered I am giving them a one star. Overstock, no one wants to wait anymore. Catch up.

I purchased a bed (order #334221127) and one of the boxes had a broken part. I contacted Overstock and I got a replacement days later. When I opened the other box to assemble everything, I noticed some parts were missing. I contacted them again so they could send me the missing parts and I didn't have to return everything. Bottom line, It's been 20 days with no solution and they wanted to send me a whole new bed and force me to return the one that I already have assembled. Seriously, terrible customer service.

If you buy furniture from Overstock here is what will happen. After placing your order within a few days you will receive an email stating your order has shipped. A few weeks later when you check the link to track your item, you will find out that the link doesn't work. When you contact Overstock they will let you know that they need to reach out to "The Oversized Item Team" and will have an update in 1-2 business days. This will continue for another week until you receive a link to a portal to track your packaged via DeliveRight. DeliveRight is a 3rd party contracted by overstock who does not have direct contact with customer service, rather the "The Oversized Item Team". DeliveRight has zero visibility of the shipments origin, transit updates, tracking, etc... they are just waiting for the item to arrive at one of their hubs. At no point will be receive tracking, let alone even the faintest glimpse as to when the item could arrive. In short, don't buy from Overstock.

Horrible experience!!!! I ordered a table from here and it came in damaged. Worst customer service!!! Do not buy from here!!!

What a HORRIBLE company!!! Ordered a bedroom set and found it 12hrs later for almost $200 less. Tried to cancel but because item had been “processed” I couldn’t cancel!!! SERIOUSLY??? So now I’m forced to accept the items and get charged $76 to send back even though it hasn’t been SHIPPED!!! They are despicable!!! In an era when customer service means EVERYTHING, this company is a big fat ZERO!!! DO NOT BUY ANYTHING HERE!!!

Slechte klantenservice! Zowel via telefoon en chat wordt ons keer op keer beloofd dat de incomplete levering wordt opgelost en nageleverd. Na twee maanden is het nog altijd niet compleet!

This particular experience has permanently damaged my customer experience with Overstock & I urge you not to purchase from this vendor: 2xHome. If I could give negative stars, I would. I purchased molded plastic Eiffel chairs from a 3rd party vendor on Overstock, which I highly suggest you never do, as if there is a problem, you are on your own. I purchased August 11th, 2020, received an email on the 13th saying it had shipped & would be delivered by Monday 8/17 by 9 pm . . . came & went, then a notice stated Tuesday by 9 pm . . . came & went. On Wednesday, after multiple calls to Overstock, I was told shipment was pending. The long & the short of it is, I had to go out & buy other chairs, which Overstock supervisors were aware I was going to do as of Tuesday if I did not receive the shipment that day. They sent 2 emails on my behalf, finally, to the vendor the following week, outlining the problem & request for a refund. Never heard from the vendor & they shipped it despite the requests for a refund. The supervisor I spoke to initially, sent me the email they said was sent to me by the vendor & as we spoke, I emailed the vendor, again, never heard from them. I saw it was due to be delivered that day still, so I called again & was heavily disuaded in my request to speak to another supervisor, according to the agent, the supervisor said there was no reason for me to speak to her. When I finally did get her on the line, the 12th person I spoke to regarding this issue, I told her I was refusing shipment & she agreed saying that once I did, a refund would be processed. I called FedEx & did just that & both Overstock & the vendor continued to try & charge me for the long overdue chairs that were refused for delivery & never received. The moral here & a strong word of advice to Overstock, is if you support 3rd party vendors on YOUR website & take MY payment, you have to take some responsibility to assist YOUR clients in resolving YOUR vendor issues. This was highly irresponsible as a long standing business & Overstock just lost a long standing customer because it.