Overstock.comReviews of overstock.com

I tried canceling an order that hadn’t even shipped - I received an email that it wasn’t possible and when I called customer service I was told it would cost me over $180 to return. This is unacceptable for a product that hasn’t even shipped yet and when I asked if I could start the return process to just hand the driver the paperwork when they showed up, I wasn’t given a clear answer. I tried explaining my situation but their process needs a lot of work. I’m extremely disappointed.

Buyer beware!!! Bought an 8 piece luggage set, well only 3 pieces were in the box, long story short after many back and forth emails, they never sent my other pieces and offers Me 25$????? WHAT?? really, they are the cheapest because they rip you off in other ways and their O program they tried to push on me even though I live in Alaska and free shipping does NOT apply! Really? Lost this customer forever.

Délais de livraison déjà changés 3x (commande faite le 5 décembre). On ne nous prévient pas qu'il y a un problème avec la commande et on nous laisse payer le solde pour le soir, nous téléphoner et nous dire que le délai est encore prolongé. Hyper malhonnête de leur part. Service clientèle inexistant, le magasin ne sert qu'à vendre. Il faut s'adapter à la date de livraison proposée par Overstock même avec les délais changés. J'attends la livraison et de voir l'état dans lequel arriveront les meubles mais j'avoue que je perds confiance. J'attends aussi un geste commercial de leur part.Franchement, je n'aurais pas imaginé qu'Overstock était une si mauvaise enseigne. Je laisserai un autre message concernant la suite.

Ik wil ook nog even reageren Nooit of te nimmer koop ik nog bij overstock garden Daar enkele jaren geleden lounge set gekocht in wicker. Was onverslijtbaar volgens verkoper . 2jaar later begint de wicker gewoon te breken, niet normaal... ik ga naar winkel En daar doodleuk : ja je moet dit via mail melden aan dienst na verkoop, kunnen niets doen. Gemaild met foto’s en na 2 weken antwoord: sorry is buiten garantie... heeft ons 2500€ gekost en vorige week na 4 jaar op containerpark gesmeten wegens helemaal stuk... Het is barslechte kwaliteit bij overstock en dus ook duur !

I ordered what I thought was a platform bed with drawers and headboard....boy was I wrong. I only received the headboard. When I called and told them what my receipt ordered said I bought, they explained that the items were sold separately and there was no way to order without picking an option. I NEVER was given any "options" before checking out. The only way for me to get my money back was to send it back on my dime which would cost almost the same amount I actually spent. BE SMART, DON'T ORDER FROM OVERSTOCK.COM.

I purchased a television stand- fireplace. Everything seemed to be good for 9 months until I noticed that my TV stand warped right in the middle I bought this from Overstock through Amazon. I have to admit Amazon tried really hard to get me a refund or replacement they couldn't do it from them either.I suggested to Amazon that they quit carrying them as a seller if they're not going to service their furniture that has a one year warranty then what good are they and the warranty is not worth the paper it's written on which is no paper never again will I purchase anything from Overstock dot-com. Also there were five attempts to solve this problem with Overstock and Amazon had all three on the phone me them and Amazon didn't help they basically told me to just go shove it but Amazon did the best that they could. Those five phone calls took over 6 hours of my time and it's still not solved don't buy from overstock.com that is my best advice I can give

I ordered a blanket and then I realized I had already purchesed one the day before. Stupid mistake! So one minute later requested a cancel. Got three "not guaranteed" emails in the course of two days. Showed up at the door 9 days later. Now $20.00 to return. They won't be around much longer with such limited effort. Free returns are the norm now for companies that want to stay in business!

I ordered a bathroom vanity. It arrived and was cheaply made. I called to return it snd was told it would cost me $170. If that was not bad enough the company never came when they said they would to pick it up. I’ve been on hold for over 40 minutes waiting fir a “ customer care” rep. What a joke. Never again