Overstock.comReviews of overstock.com

The worst company to order online products. They take your money for the item purchased but you won’t actually receive it. You have to call customer service over and over and over again to find out what the status is only to find out that they never planned on shipping you anything. They take your money and put in their back account for at least a month to collect interest. This is part of their business model. Some people actually get their purchases but a large percentage never see anything except a lot of lost time and frustration. BUYER BEWARE. Go somewhere else.

I had a horrible experience at overstock. Ordered outdoor furniture and it was almost a week delayed so I called them to find out when it would come only to find out the item was out of stock. Waiting to get my refund back so I can take my money elsewhere.

Overstock gets 1 star only because a zero star is not available. Overstock has the worst customer service imaginable. I purchased a defective microwave. It has taken seven phone calls and texting and there is still no resolution... only perpetual holds, disconnects, and undelivered promises. Please save yourself the time and trouble and do business elsewhere.

I purchased a pillow CASE; it looked low budget, nothing like the picture. I paid $ 21. 61 for it and when I tried to return it I was charged $20.72, pretty much the whole cost of the pillow. I paid $ for a terrible experience and I will never shop with Overstock. I discourage anyone who will listen from doing business with Overstock. You will be disappointed.

Enkel per mail beschikbaar, 3weken wachten op antwoord voor een simpele retour. Er lopen 10 werknemers rond in die showroom maar in klantendienst werknemers en service minded after sales zijn ze precies niet geinteresseerd. Zeer slechte reclame. Ik wacht nog steeds op een antwoord. 2 weken verder...

Slechte service, alles betalen op voorhand om nadien geen poot te hebben om op te staan, levering zonder montage, verkoper was vergeten melden dat dit een extra is, verkoper nadien natuurlijk niet meer in dienst collega's trekken hun handen terug als je contact opneemt voor meer uitleg, kwaliteit-prijs NIET ok, je bent beter af bij IKEA - daar weet je tenminste waaraan en waaraf EN kan je goederen terugbrengen of geld terugkrijgen als niet tevreden ... 1 keer NOOIT meer

The returns are a nightmare with Overstock. There are far better stores to buy from that don't put you through an exhausting exercise of trying to return an item. I am officially done with their mess and closing my account. I have decided to just donate the item to a charity and be done with this jacked up organization.

Don't get me wrong this set looks great and sits great. We were supposed to have the set delivered on a Monday between 11-3. The company shipping our set said someone had to be home to sign for the products or they couldn't leave it (Understandable but aggravating because the only time frame they would give us is 11-3 and my wife and I both work). I was able to get someone to come sit at my house while we were at work that monday. At 10:30am that morning I get a phone call saying my furniture just arrived to a neighboring City and that the company would be unable to deliver that day. So, they wasted my time and a family members time who had come and sat at my house. We rescheduled for Friday (Good Friday) since I would be home. They told me my furniture would be there from 11-3 that Friday. As 2pm rolled around I still had no furniture or phone call. I began to get nervous so i called the company. The lady who answered looked up my tracking info and assured me my furniture was on the truck and heading to me. At 4pm I still had no furniture and no phone call. I called the company back and conveniently their number has been disconnected and I cant reach a human being. I then called Overstocks customer service line and they inform me the package could arrive between 11am-11pm! Which I had never been told. I also have a 4month old child and do not wish to have someone ringing my doorbell at 11pm! At 8:30 that night I get a phone call from a random deliverer driver asking if I was supposed to receive at package that day. He went on to inform me that the original driver did not have a lift gate on his truck so he decided he wouldn't try to bring it. This driver never even called me! I understand things come up but if you communicate the customer might understand instead of leaving them out in the cold! This driver was nice enough to bring us the package. He arrived at 11:15pm at night! He also dumped about 1qt of oil on our freshly leaned concrete driveway! beyond a terrible experience. I'm done with overstock and done with Ceva Logistics shipping. Poor Management!