Overstock.comReviews of overstock.com

I haven't even gotten my order yet and I'm compelled to write this review to warn you - if you want good service to resolve issues - you will NOT get it here. Each customer service rep tells you something different. And they are almost always incorrect. Tried to cancel order. Only guaranteed w/in first 30 min. Called 2x and was told it was still processing and it could be cancelled. It could not. Was shipped anyway. Asked for cost to return over 24 hr chat - was told $71. Thank god I called - next day the agent said well, it's per box so it's like $341 to return. If you're an O club member - you can return for free but only get store credit. Tried to price match to Amazon w/ the O club membership. Still have not heard back and they have started to ship the order already. Customer service can't help - apparently it's a diff dept and no one can reach them. 4 different answers from 4 diff people. None of them helpful or resolved problem. I'll update this if the stuff I bought is in good condition but based on other reviews, I'm not hopeful.

They stole my money!! They sent me a broken desk, spends hours on the phone trying to fix it, sent us the wrong part, then finally sent us a new desk and are now charging me hundreds of dollars for the old desk. Seriously be wary of ordering with them. I’m in my earlier 30s and shop online a lot. This is has been the worst customer experience I have ever had!!!!

Totaal geen Service na verkoop. Kapotte stoel. Dossier aangemaakt. En dan stopt het. Zijn niet bereikbaar via chat of telefonisch voor dit probleem. Gewoon wachten zegt men. Verkopen is echter niet zo moeilijk.

I just want to say thank you to everyone that left a review for overstock. I was looking for a good online store with decent prices, premium quality and reliable shipping. I have bought from Amazon before and sadly was a little disappointed in the quality of the clothing I bought, the hoodie was super thin (which I sort of expected, thanks to reviews :) but it faded a lot and the pocket is torn now I have to Google how to sew lol. Same with the pants the large tear near the back pocket ,they turned blue , and were way larger then anticipated causing the bottoms to drag and wear away. They did last me about 5 months of being wore oftenly. Anyone have a better alternative please email me brandisb420 a Google mail.

Dreadful, confused service. No one seems to know what's going on. Redundant, contradictory actions by a variety of what are clearly outsourced call center folks. Buy from Wayfair or Amazon. Dealing with Overstock is a nightmare. On-line is supposed to be easier, faster, etc. Not so with this Company.

Weer erin getrapt. Enkele jaren geleden eetkamer gekocht, tafel met 6 stoelen. Net voor kerstmis het bericht, sorry, uw stoelen zijn 4 maanden vertraagt. Ik heb toen het kot afgebroken en uiteindelijk 6 vervangstoelen gekregen. En nu weer prijs. Tuintafel en stoelen besteld, betaald, met de belofte levering 26/04. Net telefoon gekregen, het zal 12 mei worden. Gewoon voice mail, en als je terugbelt sturen ze je van de 6 naar de 9. Dit was echt de laatste maal...

Worst customer I’ve ever encountered! Wish there was a 0! Waited a month for a chair to be delivered, kept checking tracking and it was never delivered to shipping! Told me they’d ship in in 3 days with apologies, days later I called again and they said they were TRACKING IT! The next day I received an email saying they were refunding it was lost and the last in stock!

Overstock is great when the items are SMALL and inexpensive but I caution you if you are ordering anything oversized or expensive. We ordered tile for our master bathroom renovation on March 8, and was told to expect its arrival by March 19. But then it got lost. At this point, I was made a promise (verbally, mind you, and never written in an email to me), that if the original still hadnt been found by Monday, they would issue a replacement. No one called, I had to call them, and was told that no one made that promise, and that if it wasnt in writing they wouldnt stand by it. By March 23, it was still lost, and they finally ordered a replacement. Great, you would think... now were getting somewhere. Except that a day later that replacement was canceled and I was told Id still have to wait for the original. A week passes - still waiting - and on March 31 I finally get word that its in the area, and to call to coordinate delivery. So I call the local logistics company to setup the time. 2 days later Im informed that its damaged, and asked if I would like what is not damaged. I say YES, Ive been waiting for weeks and our construction is on hold. Today, April 7, I find out that the 3rd party logistics company who delivered it to the local company, has put a hold on it, and I cant even get my hands on the unbroken material. So I call Overstock back, and ask for a supervisor, and am told that someone would contact me in 2-4 BUSINESS DAYS for next steps - for $1300 worth of tile that I still do not have a month later (mind you, weve spent over $3500 just in the last month). I ask if I can speak to that team directly, and am told they only communicate by email, not phone. Bureaucracy is rampant, no one actually cares, and if I wasn’t pestering them along the way, I dont think anyone would have actually even called back. According to my orders page, this order has been returned and the replacement order canceled, so all I can really do at this point, is call Amex and cancel payment as hope for the best. If I had known on March 23 that Id still be waiting I would have just ordered from Amazon (who still had stock of the same tile at the time, but doesnt now) - they havent failed me once in 10 years. Recommendation: Go elsewhere.