Overstock.comReviews of overstock.com

The delivery time is horrendous. I will never order again. From the time ordered on 17th of May until June 8th is 22 days. I could gotten something similar from Amazon in 2 days.

Never Again. Period.

Parasolvoet werd beschadigd geleverd in 3 delen. Wetende dat een parasolvoet normaal gezien uit 1 stuk bestaat, zou ik me als bedrijf bijzonder verveeld voelen bij een levering van beschadigde goederen, Overstock duidelijk niet. Levering vond plaats in maart, ondertussen adviseerden ze mij om de kapotte alvast te gebruiken omdat de dienst na verkoop nogal lang duurt... snappen wie snappen kan.

Zero communication. I paid around 900 dollars for an item as a gift for a friend. It was supposed to arrive mid april. Its now the end of may and I havent heard anything from them. Fortunately I can put in a reclamation with my bank and force them to refund my product. I will give them hell just because they deserve it and I hope other do too so they go out of business. Unnacceptable business.

I ordered a glass tabletop and base on 4/20/21 and as of today 5/28/21 I do not have the tabletop in one piece. It was delivered in a million pieces and nowhere on the box was the word Fragile. It took from 4/20 to 5/6 to deliver it and when I received it the tabletop was broken. I called at least 4 times and of course got 4 different customer service reps to get a replacement top and finally was told it was done and would be sent out. Yet again it could not be delivered for 9 days and I took off work to be here from 9 to 3 and it didn't show up at all. Tried to contact the delivery company, Ceva Logistics, which by the way they are horrible as well. Stay away from Ceva Logistics at all costs as you can't get through to an actual person at all. Anyway Overstock has to get hold of them because they won't pick up the phone for me and a date is set but as I said above it didn't show up. No call from Ceva Logistics or Overstock on that one. I call yet again and now I have talked to over 8 customer service reps at Overstock and the last one tells me that they will deliver the tabletop tomorrow, Saturday, which I think is odd but okay I will go with that. I then get a call from another customer service rep from Overstock this evening that gives me another number for Ceva Logistics to set up a delivery time, supposedly they are delivering tomorrow but this guy tells me that the tabletop was just delivered from Kansas City today. Interesting, yet another lie from Overstock as they set up a delivery for this tabletop for 5/27 and they just received the tabletop today from Kansas City on 5/28? This was not a cheap table and to make things worse I have 86 pounds of crushed glass in a 5 x 7 foot box that they tell me to get rid of the best I can. I had to fight tooth and nail to get a bill of lading to send this mess back and I am yet to hear from Ceva Logistics to pick it up. Unbelievably bad customer service and lie after lie. I am so tired of having to do the job of someone else who is getting paid to do that job. After all this mess they should be setting up a time to get this tabletop out here to me and in one piece. Run like the wind from this company, Overstock.com, for anything larger than what you can ship UPS or Fed Ex. They do not have a clue what they are doing and will not take care of their customers. Will not be buying anything from them again. Horrible-horrible customer service and their oversize delivery company should be out of business the way they are treating their customers.

I ordered a dresser and a couch from overstock. When the couch came it was ripped badly and the dresser was missing a drawer part. I have been dealing with overstock for a week and still have not resolved my issues. I will never order from overstock.com again. This has been terrible customer service. They keep telling me someone will contact you in 1-2 days and it never happens. I have to keep reaching out. Still nothing resolved. Problems with both items. Never again!

If it was possible to give a fraction of a star I would . And that fraction would go to the only customer service rep that was actually polite and semi helpful. I ordered large item $1,700 on April 29th. Received confirmation email that the item shipped on the 30th also stating delivery was to be on the 30th. I knew then something was array. I called CS and was told delivery would be May 10th. Seven phone calls later to CS after item was indeed not delivered by the 10th I was hung up on, and redirected to a manager after 15 min on hold. Their favorite line was "someone will get back with you in one to two days" This of course never happened. No one there seemed to know where it was. After reaching out to the trucking companies that are supposed to deliver item, I find out its going to be delivered June1. I will NEVER do business with Overstock again.

I purchased an ice tub with a tray underneath. the ice tub leaks water as the ice melts into the tray below, which makes the tray worthless to hold anything on. Overstock refuses to refund my money. They will give me a $16 credit rather than the full purchase price of $116. Very disappointed in their customer service. They are trying to get the vendor to replace the item but the vendor does not respond. Who did i buy the item from - overstock or the vendor? This has become my problem. I will not order from them again if they don't stand by their products.