Overstock.comReviews of overstock.com

Online een salontafels gekocht met een zwart marmeren blad. Kort na ontvangst frisdrank gemorst en vlek meteen opgekuist. Toch een kleine verkleuring te zien. Klantendienst zegt hiervoor niet aansprakelijk te zijn en dat wij het maar hadden moeten behandelen op voorhand. NERGENS staat vermeld dat dit noodzakelijk is, ze verkopen geen product om dit te doen. Klantendienst gaat niet in op de aanvraag voor advies, noch compensatie of vervanging van het blad. Schande, eerste en laatste keer dat wij er gekocht hebben! Kwaliteit pretenderen ze, het geld niet waard! Hun klantendienst is ook 100 excuses maar 0 oplossingen. Koop je meubels elders!

Due to my father recently moving in, I placed an order for a new memory foam mattress and bed. When I checked out I had to fill out the billing address, mailing address, then delivery address. I have New Hampshire address on confirmation. They delivered it to Connecticut, a home I sold 4+ years ago. After I was on customer serviced with someone in India for 2 hours, exchanging emails...they hung up on me. When I got threw the next business day the Supervisor Jordan told me I was at mistake, I should have checked the default address and I'm out $680 dollars. She also suggested I go leave them a note at address. 4 hrs. away. Wow brilliant Thanks Jordan Alison

I had a wedding coming up and after much shopping around for a suit of a particular color, saw one in overstock.com. After ordering the suit in a 44L, which showed in stock on their site, I was sent a 42L which was slightly too small/tight. I double checked my order receipt to make sure I ordered the right size and verified I did indeed order the 44L, so I called their customer service line to attempt to get this error rectified. The operator informed me I was sent the size smaller version because the 44L was actually sold out, so I asked if they could sent me the 46L instead as it was also showing as in stock and I would prefer to just get the larger size and have it altered to my liking. At this point the rep flatly told me the the website is inaccurate regarding in stock items. Flash forward a few weeks of getting down to size to fit into suit, I was informed by one of my grooms that his suit is slightly the wrong color, he was sent the light tan instead of the beige which he ordered, again because of the fact the website shows one thing in stock when it has actually run out. Making it worse, instead of the company informing you that the item you have orders is out of stock they simply send you a randomly different item be it by color or size from that selection without informing you of the change or anything. To confound matters, the shipping time is very long with no option for expedited delivery leaving you with no turnaround time in the event of mistakes like this. Customer service offered no solution to these problems other than a return in which I would have to pay a restocking fee. I will likely never order from this Overstock again due these problems.

So frustrated... I ordered a table and chair set in June of this year. The set delivery date was set for June 28. Cool. June 28 came and went. I was never told I had to contact a logistics company to set a delivery date... cool. I contacted CEVA and set a date of July 1. Fine. July 1 came and went. I called both overstock and CEVA no one knew where my table was. I was told to give 72 hours for CEVA to find the tablr which happened to be July 4th holiday. So had family from out of town and NO table and chairs. Gave them over 72 hours no call and no table. Called this week, since they cant locate the table they are not willing to send me another table because they are worried about me receiving 2 tables. My options are refunding me half of the set and when they find the table refund me the other half. I don't understand this! Completely ridiculous. I paid for a table, just send me one! Or offer me a FULL refund! I'm so over this company. I will NEVER buy from them again!

Absolutely horrific! By far the worst shopping experience. I purchased two chairs and they were delivered one week ago. I noticed that one of the chairs has loose stitching in multiple places. These chairs have been sitting unused. Poor quality and damaged merchandise. I took pictures of all of the lose stitching, visable staples and glue on one chair. I then called into Overstock customer service to resolve this. The first representative hung up on me after I asked to speak with a supervisor, the second made many unintelligble excuses. She tried to convince me to keep the damaged chair and get a small credit. I paid over $700 for those chairs. Spend your money elsewhere. Now I am contacting the BBB and States Attorney General Office about Overstock. Also, they refused to post my honest review about this and the pictures. They hide all the bad reviews.

Voor zo'n 1.000 € een tuintafel gekocht en voor zo'n 3.150 € een lounge. 2 jaar na aankoop van de tuintafel blijkt dat de verf van het wit glazen tafelblad verdwijnt (ik wist dat niet, maar het "wit glas" blijkt gewoon glas met een verflaag aan de onderkant). Overstock gecontacteerd en zij beweren dat het 2 jaar en een paar dagen is na levering en dus buiten waarborg. De enige oplossing die ze aanbieden is een ander tafelblad in keramiek te kopen met korting, maar ook met een opleg van 840 €. Mijn advies: kies voor de echt goede merken of voor iets goedkoop, niet voor een winkel die ondermaatse kwaliteit levert aan best wel hoge prijzen en waar je bij problemen een beleefde f* you krijgt.

I ordered a piece of furniture from Overstock the 1st of April. In late May they said it was shipped. After being told many times it was here, It was there, it was nowhere I was finally told it was lost. I’m still waiting for my refund. Be very careful about choosing this company!

There customer service is very deceptive. I have order at least 5 things from overstock and the wrong sizes were mailed out. Customer service told me if I become a Club O member, I would get free returns. I joined Club O and found out after talking to a 3rd representative that the refunds come as store credit and not as original payment. No one told me this and the first two representatives that I worked with, simply said I would get a total refund. Nothing about it being store credit and I can't afford to have thousands of dollars as store credit. I disputed these charges on my credit card and demanded to speak to a supervisor. I'm so disappointed in this company. I wanted to love them but this experience has been a nightmare