Overstock.comReviews of overstock.com

Beware buying any furniture from overstock. I purchased 2 sets of dining chairs, 4 chairs total. One set arrived with a broken chair because they were packed with one chair upside down on the other. The upside down one had arrived with a broken chair back. Overstock at first seemed great and initiated an exchange. However, the replacement said it shipped, but never arrived or had any tracking information. After 2 months or so I contacted them to ask where it was. They couldn't find the chairs that had supposedly shipped, so they issued another replacement. That order again never arrived or even shipped. 1.5 months later I contacted them to ask why it still showed as processing. They then informed me that the chair was out of stock and issued a refund for the one set. I dont know if it went out of stock while they farted around yanking my chain, or if it was out to begin with. Either way, I now have two chairs at my dining table that are a total waste of money because I need four. They won't let me return the second set because it is past the return window and I've already spent the odollars that were earned. I mean really, I spent the o dollars before I knew they would be out of chairs. Had I known they would take 4 months to let me know the chairs were out of stock, I would have returned both sets before it was too late. I am very disappointed in overstock and the quality of this item. I will never give them my business again.

The price increases if you put it in your cart then return to check out later that day. So dishonest. Glad I didn't order anything from them after reading these reviews. I'll gladly pay more to shop at my local big box store instead of dealing with these crooks, especially for an order with a shipping weight of 400+ pounds. Thanks reviewers!

Ensemble de jardin de la marque bristol à 799 eu qui est couverte par une pergola le plateau en verre à explosé en 10000 morceaux heureusement aucun de mes enfants ou nous à table ou sur la terrasse. Aucun remboursement fait garantie pourtant de 2 ans pour les dommages du plancher c est à nous de nous en occuper et pour le danger que cela aurait pu créé, leurs mots aucun danger de mort !!! Société service après vente en cas de dommage à éviter tout simplement !!

I purchased a set of 4 outside pillows for our patio. They arrived in vacuum packed bags. The pillows are very flat and definitely not worth $60. When trying to return due to poor quality, Overstock would not pay for the return costs. Very unhappy and disappointed. I will never again order from Overstock.

Achat catastrophique : 1) retard de 4 mois dans la livraison 2) complications inouies pour obtenir le remboursement 3) service après-vente nul 4) je plains le personnel qui doit contenir la colère des clients insatisfaits !! ( certains sont impolis au siège ) 5) impossible de joindre le service comptabilité 6) passez votre chemin !!!! N'achetez pas et ne travaillez pas chez eux !

Ordered a sofa online. Arrived with significant damage. Filed damage claim, asked for refund. Received acknowledgement email asking me to wait 5 days for return details. (Oversided Item Return Policy states they will make arrangements to have item removed) Did not receive response. Called. Rep re-asked me if I wanted replacement or refund. Also told me warehouse did not want item back so I could dispose of it. How am I supposed to dispose of an 80 inch sofa? I asked them to remove it, they said that might take another week. So in 5 day period they had done nothing to get it out of my house. Very disappointed.

J'attends depuis plus de 2 mois après le remplacement d'une pièce défectueuse à la livraison.

If I could give zero stars I would. This company is a nightmare to work with. I wish I only knew all this information before purchasing from them. Everything I ordered was an inaccurate description, poor quality, and damaged. I ordered a dining table, dining bench, and entertainment stand. All of which had issues and I am still dealing with them almost month and half later. This is crazy and never had an issue with anyone like this before. I've learned my lesson, stay away and I mean far away. The entertainment unit was supposed to be wood and it was particle board and was all chipped and cracked. I texted customer service and they apologized and said they thrive at customer satisfaction and they reimbursed me the table. After sending photos, so that was a positive experience. But after that everything went down hill from there. The bench was shipped and sitting in a Boston facility for several days, no one informed me from Overstock that I had to call the carrier CEVA Logistics to get the bench from them. No one answers the phone there, took back and forth with Overstock to contact CEVA to get a delivery date. Let me first start I had to make like 10 different phone calls to Overstock as they said it's not their job, well I purchased from you not CEVA, so they should be checking that their customers get the items they ordered and were charged for. Finally get the bench and it was damaged, split in two, broken legs, cracks. Contacted Overstock and go their famous and I mean famous quote please allow us 2-3 business days to reach out for a return and refund. Well a week goes by no contact, and you have to start the process again, please allow 2-3 business day ( after a week really). I went back and forth with them for 3 weeks almost before I finally got someone that just refunded the items since I contacted my credit card company. Final issue was the table, CEVA delivered it by throwing it out of their truck and then onto my porch. Can you guess it was damaged, so I contacted Overstock who said cause I was already refunded the bench and entertainment unit they would not refund the damaged table. I said to return it, and was told that I would be charged more than half the table if I returned it. I'm still fighting with them at this point trying to get it resolved. I have my credit card team involved too and they even said that this company is horrible. It's not my fault they choose to go with a carrier that is horrible, I even asked for another Carrier. And forget asking for a supervisor cause they don't have any there. There is no such thing according to them. And if you do get a supervisor it's usually someone pretending to be one. Don't get me wrong there are some pleasant customer service reps, but they all lie and never follow up and they keep changing their stories. I was finally told I could trash the table and would get a refund, but that hasn't happened. I kept the table on the porch, since I don't trust this company. Still waiting on the 2-3 days that was a month ago on this.....good luck to anyone that does business with them. NEVER DO BUSINESS WITH THEM AGAIN....HORRIBLE