Overstock.comReviews of overstock.com

Deceptive Online practices. I ordered a piece of furniture and didn’t realize I also ordered Club O! I’ve never heard of their Club O loyalty program and I had NO intention of joining one, particularly one you have to pay for. You CANNOT get your $21.00 back, they WILL NOT cancel the accidental order. I am calling my bank and the State of Connecticut Attorney Generals Office of Fraud, Waste and Abuse. I will NEVER shop at Overstock again

Bought a desk which was broken in shipping. all i get is lip service on picking the desk up. after 4 months i had to stop payment on credit card

Drops my credit with no explanation or reason, all payments made on time but what pissed me off the most is when they drop my credit they take all the money I paid in to it, They need to switch banks

Rampzalig! Ik geef toe dat ze heel mooie artikelen hebben. Maar eenmaal als er iets mis is moet je echt achter hun gaan lopen. We hebben onze salontafel, eettafel en zetel vandaar besteld. Aan de zetel ontbrak een stuk om de twee stukken aan elkaar te haken. Dan is er wel drie keer een externe gekomen. Je maakt dan tijd vrij en neemt een dag verlof, maar die persoon is van niets op de hoogte. Hij komt zonder voorbereiding naar uw huis en vraagt waarmee hij u kan helpen? Hoezo kan dit zelfs. Ik had online een dossier aangemaakt met foto’s en duidelijk vermeld welk stuk er ontbrak!! Tafel idem zelfde probleem er ontbraken vuizen. We hebben dit zelf dan uiteindelijk moeten oplossen omdat dit bij hen echt wel maanden(!!!!!) kan duren. Onze marmeren salontafel was niet zoals we verwacht hadden. We hebben dit dan teruggestuurd. We zitten nu al aan de 13 de werkdag en hebben nog steeds ons geld niet terug! Op hun website staat wel duidelijk vermeld dat dit binnen de 10 werkdagen wordt gestort. Dit gaat dan om duizenden euro’s dus je rekent echt op dat geld. We zijn naar overstock zelf gegaan, zij zeggen dat we de klantenservice moeten contacteren. We contacteren dan de klantenservice. Zij zeggen dat ze de boekhouding gaan contacteren. Nu sinds vorige week donderdag, antwoorden zij ook niet meer! Je moet echt juridische stappen bij zo’n winkel nemen. Dit is niet goed. Je betaalt enorm veel geld voor stress en slechte service!!

Horrible company. I spent hours researching a bedroom set. The one piece was discontinued, but overstock said they had 7. I ordered it and then spent hours on the internet ordering the rest of collection that matched it and ordered pieces. Now they tell me they canceled order because they don’t have any. How do you loose 7 pieces. Extremely frustrated. Now I have to try and cancel other orders. Avoid at all costs. You can’t trust them to have items even though they advertise they do.

I never leave negative reviews, but this situation really floored me. Overstock denied this review, so it's clear all their great reviews are filtered through now. We ordered large desks for our home office that have been nothing but a headache. They arrived banged up with dents and scratched throughout. (Not damaged in shipping specifically, just packed poorly!) Over two weeks later back and forth with Overstock and their third party seller and we're no closer to a return, replacement, or refund. Large gaps in communication, Overstock isn't stepping in even when we tried calling instead of emailing with documentation. I'm pretty frustrated at this point. First impressions beyond the damage: metal legs are sleek as expected; wood laminate is not lighter and more linear grained as pictured, but looks like school tables instead. Update: No option with shipping estimate for damaged pieces. I just wanted replacement parts and they wouldn't commit to being able to ship them. Offered future discount (no thanks) Offered refund if we pay return shipping! Shipping costs almost as much as the desks. I've gotten some great things from Overstock, but this was a big miss and it's clear customer service is lacking. We'll be shopping elsewhere in the future.

Quatre mois pour recevoir deux fauteuils de jardin , gestion chaotique , demande de geste commercial sans retour puisque transfert de service en service , assistance faible bien que certains employés fassent leur travail il fallait toujours insister pour avoir les bonnes infos . Le client est une vache à lait , payez !et puis après c.est à la grâce de Dieu . Je déconseille fortement et comme je leur ai dit je ferai mon possible pour transmettre ma très mauvaise expérience au maximum de clients potentiels .

Worst experience with purchasing 2 runners. The rugs were infested with moths. I had the wrapped rugs stored in my walk in closet while the room was being painted. The moths ate through the plastic and laid larvae in my clothes. I had a lot of damage. I had to throw the rugs out as it was infested but Overstock made me hold on to it to take photos etc. After receiving pictures it took many days and numerous inquiries for them to issue a refund but first they wanted me to send the rugs back. What a joke I tossed them as they already caused so much damage. Now they finally claim a refund has been initiated but made no attempt to resolve the damage caused by all the moths. They pretended there was no real issue . They acted like I just didn’t like the rug. So unprofessional I would never order from them again!!!!