Overstock.comReviews of overstock.com

Ordered a 10' round rug and immediately cancelled when I saw (in the fine print) that is was an 8' round rug and only .01" thick (different size and not really a rug). I received a message that the order was sent to a "partner" and couldn't be cancelled. I called and they could not help. The item had not shipped. I arranged to block the charge. Overstock then advised that I need to return ship the item after it is shipped to me at my cost once it is received -- and the item had still not been shipped. I called and they said there is nothing they can do. I advised I would refuse delivery if it comes to my door. I advised that once it does ship, I will identify and notify the carrier "do not deliver" as I will not accept it (so they don't waste their time). I believe charging my card for something I immediately cancelled per their cancelation policy and that had not shipped for multiple days and that I clearly expressed right away that I don't want is illegal. And by the way, as of this review the item still has not shipped.

really the worst company ever, they treat customers like trash. I was told by a representative to discard the damaged item I received and he will issue me a replacement for me. when I thought everything went well until one month later I got charged again on the damaged item because I didn't sent it back? nobody told me to sent it back, also it's completely damaged, a pile of trash, they charged me full amount. on top of that, I'm have been paying for the membership fee for years, thats how you treat your members? POS company, do not trust them.

Customer service is horrible. I returned a vanity light almost a year ago & have documents that show the return with a zero balance. It’s the only purchase I made with their Comenity Bank credit card & should have a credit balance. I made a $50 payment to keep my account from being reported negatively during their investigation. My credit rating was over 750 before this, now it’s fluctuating around 625. Overstock has been of no help & I’ve sent documentation to Comenity multiple times. It’s damaging my credit score terribly. They’re saying I owe almost $300 for a light that was returned that only cost about $150 originally. They’re harassing me non-stop and it’s super stressful. I fear I’m going to have to pay for a debt I did not incur, just to keep the situation from hurting me more. I’ve disputed it on all credit reports but have had no help. Would not recommend Comenity or Overstock. They’re both HORRIBLE.

0 stars. The worst. 30 days ago I opened up an account and a credit card with overstock to purchase furniture for an apartment I have been renovating with my fiance. I had two large wardrobes, a side cabinet, and a bathroom vanity delivered to my new apartment. Within the last 96 hours, my fiance and I have built all four items and two were actually in pretty poor condition. The side cabinet that I spent over $300 on had wood chipping in all parts of one panel, along with paint missing. One very large wardrobe that I spent over $700 on, had scratches, things and dents in every corner. The other two items were also misshapen, but not as bad so I didn't complain about those two. I chatted overstock over four times through the website, and it was the worst customer service I've ever experienced in my life. When I asked to chat with a supervisor, they gave me the main line and signed off. Pretty terrible and unacceptable. I called the main line and requested supervisor, but a gentleman said that he could help me. I express my frustration with the chat, also told him about the furniture that arrived in my home, and he said no need to worry, he would take care of me and I would not need to speak to a supervisor. He was actually very nice and polite, but long story short I spent 45 minutes on the phone with him and the only thing he can offer me was either a full return (which meant that we would have to dismantle all of the furniture, box it in boxes that we no longer had, and ship it back. Mind you, this is after a renovation and big move) or a replacement, (which required the same exact dismantle and ship back). The items I purchased were actually already reduced in price on the website, so I kindly requested they honor the discounted price plus give a partial refund so that my fiance and I can buy the paint and tools to repair the furniture that already was in our home. Guess what? NOPE! I was initially offered $32 back, which is an absolute joke, and after much back and forth, they offered me about a total of $100 off of my entire purchase. Please remember that I said I opened up an account and A CREDIT CARD with them, with the intention of furnishing my home. I feel absolutely 100% scammed, and out of $2,000 because of FALSE ADVERTISING AND SERVICE Do not, I repeat DO NOT buy from this website. Horrible.

Just the highlights of this ridiculous company When I hadn’t received my order after about 2 weeks they said USPS had it and they take a long time to update tracking. Then a few days later when I hounded them again about not receiving my order they said it was “lost” and they refunded it. I told them I wanted the order not a refund so they sent it out again, (so they said) Again after two weeks I had not received the order and this time it looked like DHL had it but it wasn’t moving. I contacted them and they did an “ investigation “. They finally came clean and said it was out of stock. They refunded the amount. I asked for some sort of compensation for this nonsense and wasting my time ( not to mention their incompetence and blaming other companies) They gave me a $5 credit They deserve to go out of business and please don’t waste your time with this company

This used to be a good place to buy the latest computer technology, and now when I looked for another SFF desktop PC, they did not have any. Now this company is completely useless for finding anything. It's getting worse month by month.

WORST COMPANY TO ORDER FROM !!! -- HORRIBLE HORRIBLE !!! -- DO NOT ORDER FROM HERE !!! THEY SHOULDN'T EVEN BE IN BUSINESS

I would put 0 stars if possible. Horrible horrible company. They sent the wrong size and wrong brand of rug. I have sent at least five messages with pictures showing their error. Now they want me to pay for a membership to pay for returning an item they shipped in error. Will never shop here again.