Overstock.comReviews of overstock.com

This stereo cabinet arrived with many defects. Two shelves were scratched. One of magnets in the back panel is gouged. The base is splintering. Indents are on almost every panel, some as long as my hand. After being promised replacement parts, I threw the box away. Overstock.com changed their mind on the parts. They then offered a refund. This is four phone calls and five days into this process. A refund was offered but I have to keep the item for 7 - 10 business days and they might send UPS to inspect the item and possibly pick up the item. The box is gone and Overstock want's to blame factory defects on UPS shipping. Before calling Overstock, I called the manufacturer to order replacement parts, as you would with any prefab item. The manufacturer wanted to open a claims case with UPS. That is not acceptable. The item is defective. UPS did nothing wrong. Why are Overstock and the manufacturer trying to cheat UPS while giving the customer so much grief? I wonder if I will see my refund? These people are @#$%#. Waste your money elsewhere. Walmart is better, believe it or not, and I hate them

This company doesn’t even deserve one star. I ordered a ceiling fan and it was defective. I contacted them they told me they were going to try to get me parts or they were going to try to replace the fan, they dropped the ball left me hanging. I contacted them multiple times and in the end the manufacturer sent me one piece out of the three that I needed and overstock refuses to contact them to find out if they’re going to send the other two pieces and they refuse to do anything for me except have me return what I bought. Terrible customer service - they don’t listen to what you’re saying and they don’t care at all. I will never purchase from them again. There are other companies that far exceed expectations- like Wayfair.

We ordered for the first time on overstock and ordered 8 dining room chairs. When they came one box was crushed and the 2 chairs inside were damaged. We asked for 2 new chairs and they said they were out of stock.They said they would refund our money if we returned the 2 chairs. I didn’t want mismatched chairs so we would just take a discount on the 2 damaged chairs. They offered us $16.50 refund. After we spent $500.00 they wanted to give us that little amount. We told them to keep their $16.50. We will never buy from them again.

Purchased an item. Tried to cancel my order 30 minutes after purchase calling customer service and waiting forever. Said it would be cancelled, shipped it and charged me anyways. Now I get to pay to send it back. Trying to return it and can’t get a response for return instructions.

The worst! I purchased a 6 ft x 6 ft bookcase. The product description stated solid wood and quality wood veneer. When I received the bookcase, it was particleboard with razor thin veneer. The finish was uneven and smooth in some areas and rough patches all over. The pieces are not labeled, so putting it together is a real joy. One fixed shelf was damaged and three adjustable were damaged. I was already livid about the particleboard, so contacted Overstock about returning it. They said sure, at a cost of $169! Their return policy states damaged items can be returned at no cost. What they evidently mean is, you pay and we'll reimburse you later once the damage is verified. I said, "What about your dishonest description?" Nothing. They said they would have the manufacturer send replacement shelves and I would get an email stating this. Still waiting! Buyer beware! You cannot trust their descriptions! I left a review, with photos, but they DENIED my review. I'm furious at myself for trusting this vendor and not doing my due diligence. UPDATE: I've tried three times to write a review on their site. All three were DENIED. Reasons: I mentioned shipping; I mentioned customer service; I mentioned the product quality! They are shipping another complete bookcase and have filed a claim with UPS for the shelf damage. UPS did not cause this damage and I've told Overstock this several times. I will refuse this new shipment.

Ordered and payed for a farmhouse sink. 2 days later I get confirmation it’s being prepared for shipment. Today, 6 days later they say it’s out of stock and are refunding my money. The excuse was they take orders until everything is gone, regardless if they have enough product or not. Then just refund money as needed. This was for a newly remodeled kitchen. Hopefully they stopped cutting the quartz countertop in time. It was designed for this sink. I will NEVER use this company again.

J'ai commandé, chez Overstock, 8 fauteuils en cuir soi-disant avec 40% de réduction, EN AVRIL, et payé un acompte conséquent. Ces réductions sont totalement bidon ! Ils gonflent les prix pour faire semblant de les diminuer et ils font ça toute l'année ! CE QUI EST PARFAITEMENT ILLEGAL! NB: Overstock exige le paiement du solde AVANT livraison, ce qui est totalement abusif. En cas de problème, le client ne peut pas faire pression. Ces fauteuils devaient m'être livrés le 1er AOÛT. Soit près de 3,5 mois de production alors que les autres entreprises demandent maximum 6 à 8 semaines !!! J'ai bloqué la journée du 1er août pour réceptionner ces fauteuils. Ils ne sont jamais arrivés! J'ai d'abord cru à un problème de livraison via BPost. Le problème ne venait pas de la poste. Le lendemain, j'ai téléphoné chez Overstock. J'ai demandé pourquoi je n'avais pas été livrée et pourquoi je n'avais pas été prévenue que je ne serais pas livrée. Le vendeur ne m'a pas apporté la moindre réponse. Et aucune date précise de livraison. Peut-être fin septembre, peut-être mi-octobre... Donc 6,5 MOIS D'ATTENTE... Pour autant que mes fauteuils me soient enfin livrés ! Et dans quel état ?! J'ai lu, trop tard, la très longue liste d'avis extrêmement négatifs. Apparemment aucun article ne correspond à la qualité payée, très loin s'en faut. J'ai décidé de ne pas me laisser faire. Je n'ai pas lâché morceau. Overstock m'a proposé, à la place d'un remboursement, un ridicule bon d'achat que j'ai refusé. Hors de question de mettre encore 1 orteil chez eux pour acheter de l'OVERMERDE à prix fort. J'ai exigé d'être intégralement remboursée. Je n'ai pas hésité à les menacer et à les harceler tant qu'ils ne m'auraient pas remboursée intégralement. Et j'ai gagné contre cette bande d'escrocs!!! Je ne comprends pas comment ils ont réussi à ne pas faire faillite jusqu'ici et à ne pas être traînés en justice. Probablement à cause du prix des avocat ! PUREMENT INFECT ! ACHETEZ AILLEURS SI VOUS NE VOULEZ PAS DE TRES MAUVAISES SURPRISES, POUR NE PAS DIRE UNE ARNAQUE, ET UN PARFAIT MÉPRIS DU CLIENT !... N'HÉSITEZ PAS À HAUSSER LE TON, À LES MENACER ET À LES HARCELER POUR VOUS FAIRE REMBOURSER. TENEZ BON ET NE CÉDEZ PAS !!!

Never buy from a company that doesn't do free returns for any reason— all the reputable ones do— not Overstock. and they change you a lot to return. Find it on Amazon, or elsewhere- save yourself a lot of trouble. The President doesn't read your messages to him— the C/S if terrible- wish I could give them no stars