Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Corinne D.
They lied about shIpping my ENTIRE order. First they said it shipped, to a carrier that doesn't deliver to my area, then that company lies and said they handed off to the last mile company, then I find out Overstock never sent it at all. So now I have a table top with no base. Still waiting. I ordered on 11/26
Nan M.
I ordered a very large rug in August. I wound up not opening because of new flooring being laid down in room in new house. Well, my bad. They sent the wrong rug - wrong brand, wrong size, wrong color and cheaper price. Now, they will not make it right. The rug is too large for the room & not what I ordered. But now I have no resolution and no resource but trying to sell at half the price or less. Beware of ordering anything expensive. Their customer service is just mechanical and one dimensional, not helpful at all.
R G.
If I could give no stars I would. The experience has been beyond frustrating and the price I am paying for not having read the reviews on this company is that I am now spending Christmas without a sofa while I have guests staying with me. Ordered and paid for a sofa on 14 dec and ASSURED it would get here by 21 dec. ON 21 Dec told there was a delay and later on that evening (after waiting all day for UPS and Overstock to get back to me) told it would get here 29 December! Contacted Overstock and got no joy there as apparently they are blaming UPS for the delay...so there! NO SOFA FOR CHRISTMAS AND NO ONE TAKING RESPONSIBILITY FOR IT
Rhia Arora - S.
Scam --- I ordered a billiard table for my son as a Christmas gift.Paid in full. It has been more than 7 days where as the shipping was fast and was supposed to be delivered within 5 to 7 days . Really very upset as when I try to track the item , it is coming up with a error. Would really advise ppl to stay away from the scam site .
Molly F.
I ordered a bed in the bag set in November as a Christmas gift for my son. It was the one thing he asked for. After repeated phone calls I was promised it was shipping. I had paid for it in full. The automated system said it was being delivered on the 8th of December. I still do not have my bed in the bag set. Every manager has told me they would call me back and I never get a return call. I am told the same thing every time...the warehouse is not responding to us. The warehouse is not in an area that has been affected by weather recently so that is not an excuse they can use. They tell me they cannot contact them by phone only email and they are not answering. To me this is unacceptable. You are clearly paying these people so shouldn't you have a way to make contact. If I ignored my bosses, I would no longer have a job. Now no bed set, out the money, and can't get one here in time for Christmas for my son. They are nothing but scam artists. They will never see another dime of my money. Basically they stole from me. Kept my money and can't contact the people who supposedly have my product. Thanks for nothing and thank you for letting down a kid......worst company I have ever tried to do business with.
Lalit W.
Placed order on 8th Dec. Been 6 days and the order continues to show "Processing at warehouse". No one in customer service knows when this will be shipped, nor can they cancel the order. Meanwhile, credit card was charged the day I placed the order. Overstock is a joke for an ecommerce company, and with their current practices, has no future.
Lewis T.
I purchased a console table for almost $500. It arrived with a crack on the back corner and importantly a crack on one of the drawers. I asked Overstock to have the drawer replaced and I would fix the crack on the corner. Overstock would not replace the drawer and asked me to take the console (almost 5’ wide snd 75 lbs) to UPS and send it back for a refund. I do not trust that the unit can be shipped without more damage and does not trust Overstock!
Jamie
Obsoletely the worst customer service out there. I purchased two chairs and a coffee table. Chairs came in the wrong color and I've been working on trying to get this straightened out for over two weeks. I would not recommend buying from this company.
