Overstock.comReviews of overstock.com

Ordered 2 chairs. The very next day they were over $100 cheaper. I called customer service and they would not do a price adjustment and said they were being processed for shipping and I could not cancel the order. This was on a Sunday so I don't believe it could not have been stopped. They were not willing to work with me and talked in circles giving lame excused. I will NEVER shop there again.

Returned a set of Bluetooth earbuds to a company in Burlingame called.. Indigi.. they sent me return instruction with a PO Box as their return address, I created, and paid for a UPS label to return the item, the item was returned, and then I get an additional $18.00 charge from UPS for what they call an.. 'address correction' since Indigi gave me a PO Box, and UPS returned it to their physical address in Burlingame, CA.. neither Overstock or Indigi would accept any responsibility for this mistake, or offer any discounts, or credits.. they just basically told me to fornicate off, and I am a senior Viet Nam war vet living on a small fixed income, and that $18.00 took food off my table.. please Do Not buy from Indigi, or shop at Overstock for your own peace of mind

Overstock's return policy does not match any of its competitors and I would never shop there again. You can get the same products at Wayfair, Target, Amazon, Bed Bath and Beyond and several other places that do not charge you return shipping. I deeply regret shopping here for items I was not 100% sure I wanted as I wasted so much money in return shipping. Horrible policy given you can buy the same things anywhere els and not be stuck with this charge. Don't shop here. There are other places.

I made an order for three beach cover ups on overstock.com. Little did I know that each cover up was a different seller on its marketplace platform. Don’t ever use this option !!!! I’ve had such a hard time sending the items back and getting overstock to stand by their brand! It’s been well over two months and still no refund! I’ve opened so many cases with overstock that I’ve “clogged up their system”…. So I was told? Excuse me? Just refund my goddam money if the vendor isn’t doing it, and don’t tell me it’s my problem when the communication through way you set up with the marketplace sellers is antiquated and not user friendly!

I attempted to cancel an order of a bookcase within 2 hours of placing it after realizing it wouldn't fit properly with the other furniture in the room. One business day later I was informed that it could not be cancelled, and would be shipped within 2 days. The item had still not shipped, but yet they were unable to cancel it. I contacted customer service to get clarification and find out what options were available, and was told there was no reason listed for why this item could not be cancelled since it would not ship for days. The customer service rep reported they would put in an inquiry to get more info. I heard nothing back, and my next notification was 2 days later that it had shipped. When I called back to request a pre-paid return label, since I felt I made a good faith effort to cancel this item before it shipped, I was told I would have to pay half of the return fee. The item was $200, the return shipping cost was $120, so I would still be responsible for $60 of the return fee (almost half the cost of the item itself). I was told there was nothing else that could be done at that point.

I ordered a personalized shoe golf bag as a Christmas gift 4 years ago. I never got it and purchased another gift because the status update said FOR FOUR YEARS that the purchase is being delayed. Their customer service reps. said it has been too long and we don't know why it still says it has been delayed. THEN they said we can't verify if you ever got the item. Translation you could be lying...REALLY. They had no answers for why this happened or any solutions for why I donated $38 to a billion-dollar company. There are too many options to purchase from than OVERSTOCK, I encourage customers who care about customer service to find another option.

I ordered Sabella Modern Taupe Fabric 7-PC Reclining Sectional and received the first half the end of April 2021, and didnt receive the second half for another 2 months. I had noticed immediately that the second cushion on the first half didn't feel as firm as the others, but the way the material was stapled across the bottom I wasn't able see what the issue was. I called to inquire getting a replacement, which was supposed to be sent over 8 months ago, but to date, January 2022, the shipping information still just says its shipped. In early November 2021 I noticed now that the seat was completely sagging, so at this point I turned it over, had to remove the bottom material, to find that two springs had detached, and the reason was because the actual base wood was broken, splintered like match sticks, (which is why it hadn't been as firm as the other cushions) and had been delivered in that condition) but because of the way the piece was assembled there had been no way to see this issue unless you removed the bottom material. I had been waiting for a replacement since May 2021 at this point, but emailed again to get help. Initially I was told it was outside the 30 day manufacturing warranty, (which when I called was not outside this time) so I couldn't be helped, but there was a number I could call. After getting upset, and explaining the situation through text with Overstock Rep: That this had been delivered defective and I had been waiting for a replacement, but that I only had realized it was broken after the springs detached (because of the broken base wood) the Overstock Representative informed me that he would call the warehouse and my replacement item should be shipped in 3 to 5 days. ...Then the next day I received an email saying that the warehouse didn't have any. Ever since I've just been receiving a generic email stating they're out of the piece and to call a number. I called the number and was told the piece isn't discontinued, but they dont know when it will be back in stock. Since the piece is one large piece, (3 seats all connected) the whole piece is garbage. Since they have no clue when they will get it back in stock, I asked to be credited $950. which is half the cost of the sectional, if they can't replace the piece as promised so I could have it repaired. They have totally ignored and disregarded my emails regarding a credit. I am reporting the matter to The Attorney General, and Better Business Bureau, but also wanted to warn any customers thinking of making a purchase from Overstock, don't. I realize that given the price it's not top notch merchandise...but paying nearly $2000 for something I have to put on the curb is unacceptable.

Do not buy from Overstock. They do not stand behind their products and don’t follow up on complaints. I bought a coffee table with a wood top that split after three months. A real piece of crap. My bad, I’m stuck with it as overstock says it’s my problem. They passed me to manufacturer. Furniture of America. Total crap products. They refused to replace. Told me wood splits! What a joke. Stay away from both!