Overstock.comReviews of overstock.com

I ordered some shelves in 2 different sizes and spend approximately $270 (4 longer shelves for $180 and 3 short shelves $90). The short shelves did not work in the space intended. Going through the process of returning, it highly recommended (and practically flashed signs of doom) if you did not use their return label through Overstock (UPS). My shipping cost for returning was $60! I only ended up getting $30 back. If I had know that the shipping was going to cost that, I would have never returned them. What a way to steal money from customers without providing a product. Return policy is sneaky and not presented clearly. Overstock should know what the shipping is going to be and let customers know when a customer is considering a return. When I chatted online with a customer representative, they only had generic responses and said to refer to the website. Customer service representative stopped responding to my questions and I actually spent the time filling out information about how poor the chat was because it was so bad. Do not recommend ever using Overstock!

Called and spoke to helpful rep after item hadn’t even shipped by delivery date. Was assured it was in stock and would ship soon. Just over a week later still no movement so called again and this time was told they were told “yesterday” that the item was in fact not in stock and the order was cancelled. No explanation for why or for why they hadn’t notified me. If they do this with enough customers on a regular basis they wind up with a continuous pool of interest free loans that they can invest short term and profit from. Seems like a scam. First and last time.

This website SUCKS. DONT EVER purchase from them…

Never again. You get an item that has serious flaws, I mean like paint chipped off, irregular fittings and they don't care. What they charge for returns is criminal.

I ordered an office chair made by Glitzhome on March 11. It never showed up. Instead I received a Glitzhome garden fountain. Overstock said they’d send a replacement chair. After 5 days it still didn’t show a tracking number. Most likely lost again. I asked for a refund but Overstock told me they’d have to locate the missing (replacement) chair from the manufacturer before they could issue me a refund. Meanwhile, I’m out the $330 plus I have no chair.

OvERSTOCK.COM SOLD ME A COUNTERFEIT WATCH I purchased a Tag Heuer watch from Overstock.com in June of 2020 with a 2 year warranty. The watch needed a repair in Oct of 2021. I was instructed to send the watch directly to Tag Heuer for service. I overnighted the watch and 3 days later I received an email from Tag Heuer informing me that the watch was COUNTERFEIT and they would not provide any repairs. I contacted Overstock to discuss getting an AUTHENTIC Tag Heuer replacement watch. It was truly the worst service I have ever encountered. They jerked me around with unhelpful emails, delays and passed the buck for months offering me nothing at all to correct the situation or compensate me for this horrible experience. I got nothing but lip service from start to finish. I was told that they would provide a credit for the original purchase price and NO credit for the 1 1/2 years of interest I had paid on a COUNTERFEIT watch. They gave me absolutely nothing. I had to buy another watch in a style I didn't want and had to beg for a measly discount. I ordered the new watch on March 7th, 2022. After waiting over 3 weeks for the new watch, Low and behold, the watch I had selected was mysteriously going to take 16 weeks to get. This situation was never escalated to anyone with authority to make it right. I made a terrible decision buying from Overstock and will never use them again. Worst company I dealt with, period

I ordered a pretty sectional couch. Pretty big box I assume. For some reason I couldn't add on the: please deliver inside my place, don't leave it out in my front door. I've a condo and neighbors who won't be able to pass to go to their place. I called and I spoke into the phone...yes I approve the $ 10 charge extra to bring the boxes inside my place....like a fool. Because nobody could find it. I called Overstock numerous times, really didn't want to be fined by the HOA for hindering my neighbors to get in and wasn't in the position to bring the boxes in by myself. I called the trucking company and explained my dilemma and the scheduling company as well. My book was full of people I talked to. To manager to manager of manager. I finally had to cancel my order, I was fed up with the lack of NO HELP from the company that I've bought quite a few items, 1 four poster bed inclusded. Very disappointed. But it doesn't stop here. Since I CHANGED MY MIND.....THEY JUST COULDN'T ADMIT THEY WERE USELESS IN HELPING ME WITH JUST MAKING SURE I GET THE SOFA DELIVERED INSIDE.... I DON'T GET IT Anyway, now I was charged $143,- for the return. Now that isn't fair, I would have taken, WANTED the couch, but had no support from Overstock customer service. Then I get a letter that I need to pay $ 264,- return fee. What is going on there?????? I wrote a long letter in bullet point style. EVERYTHING CLEARLY MENTIONED AND DOCUMENTED, for instance that the manager April quoted me $ 143,- not $264,-. OMG !!!! The return email....can you let me know who quoted you this and name and time ? Are you for real or just not capable of reading English ?????? What a mess, many hours wasted and no couch, but $ 141 out the window. Now, whenever my friends and I looking for something, IMMEDIATELY WE BYPASS OVERSTOCK. Can I block the surge engine for them? Very disappointed in the unwillingness to help out and make a go off it that I could have the couch and they have a sale. And charging me $ 141 /DISGUSTING!!!!!!

I ordered a sofa from Overstock and received a cushion in a box..I payed almost $400 dollars for this and now I'm getting the run around