Overstock.comReviews of overstock.com

The "cream" color is more pale lemon yellow. Awful color! But FAR worse, is the customer service. Even though I bought another rug from Overstock in its place, I WAS CHARGED $165 DOLLARS for the SHIPPING to RETURN this terrible rug!! My emails asking about this exorbitant shipping fee have gone unanswered. I will never use this site again! Addendum: After two phone calls and two emails, a customer service representative was able to refund us the shipping fee.

It is impossible to cancel an order at overstock.com. As soon as you hit the buy button, you are stuck. Your only option is to receive the item and then return it at your own expense. If you try to cancel your order, you send an email. It can take hours to days to receive the “No” response. The reason “your order has been sent to the warehouse already for processing…. Even if it is within minutes, even if the fedex number says that only has a label been created, but hasn’t shipped. No matter what, you can’t cancel an order.

I received a Google alert of a significant price drop on an item that when I checked Overstocks site was different. I texted a representative who confirmed this was the price set by the manufacturer. However I didn't get to respond quick enough a they disconnected. The next person asked me to call. The person I called said I'd receive an email in 2 days, requesting the screenshots to decide how to proceed. When I finally got a hold of them after not receiving an email, I was offered a 20% off coupon. I can understand being turned down because of the circumstances but this company showed no consistency, no follow through, and did nothing to rectify it.

Overstock.com wanted to charge me $33 for a shipping label. That is more than what I paid for the item. Actual shipping was $10. I will never shop with them again.

I would give it stars if allowed. I made a purchase last August for over $400. The item is defective and was returned (Overstock verified) but no refund has been issued and no attempt to replace the item has been made. I have attempted contact with Overstock at least 10 times by phone and 10 additional times by email and they continue to give me the runaround. This company is FRAUD! They are not standing behind the product they sell and they are not assisting the customer to make things right.

Item went on sale significantly reducing price within days of purchase. They won't do anything about it (if they even tried). I would rather spend the $ to send this back to them than keep a purchase from them.

I ordered this product size by mistake. I was on hold to cancel the order since it didn’t let me cancel it online. It was only 45min and they declined a cancellation stating it was already processed and the order was at the warehouse. This had to be untrue because the order was delayed. They refused to just cancel the order, so I had to wait for the delivery truck to come by to refuse the product. Now I also have to wait another 7+days for them to confirm the product was returned; because calling the warehouse is just too hard of a job. Then wait 3-5days for the refund. Overstock is horrible and waited days of my time for missing the cut off cancellation time by 15min. By the way the 15min late time was waiting for their horrible customer service. Never again will I order from this company!!

First time ordering a set of drawers. Missing parts on the legs and one drawer doesn’t close. Come on people - do some quality control before you ship out products and avoid all the hassle of customers calling, repackaging, lifting heavy items and returning. It’s not rocket science!! Thoroughly disappointed.