Overstock.comReviews of overstock.com

Horrible do not purchase their products. I purchased a bed that broke within 6 months and their interest rate is ridiculous.

DO NOT ORDER DO NOT ORDER. I purchased a mattress cover that did not fit. I returned the $60 cover & was refunded 8.40 and they stole the rest. Worst customer service experience ever

Terrible products, terrible customer service

Placed order online. Received order from a "Neon Lemons" which was not what I ordered. No paperwork included with shipment. Wrong Size. I went on Overstock site to try to return/exchange and it doesn't show that I ever ordered it. It was over $40 and all attempts to try to reach customer service are uneventful. Waste of time and money, for sure. Why would my order not even show up?

I purchased over 6,000.00 worth of lawn furniture, gazebo, and fire pit which on the fire pit we are on our third one. The first two never got to us they were damaged and thrown away. After still dealing with 4 of there corporate employees they ordered a third one that was 100.00 more than my original one. I have been dealing with this over two weeks and the third one I asked for expedited shipping from Overstock but they told me they can’t control that. What I have learned from all of this is that Overstock has no control over their vendors and they are just a middle man for these vendors that can’t sell items on their own after learning they can’t even ship items successfully. My suggestion to everyone is find a company that stands behind the customer and has a good customer service and control over their vendors. I could have done everything they are doing without using Overstock. I thought they stood behind the customer and supported them. They are telling me my fire pit won’t get here until Dec 25 thru Jan 11. You ask why not just ask for a refund our backyard was built around all these products. Unless Overstock wants everything back I would like them to expedite my fire pit. The CEO I am being told is well aware of all my mishaps that have happened to me but has still yet to provide expedited shipping. Which tells me he is ok with all that has happened. Also they say all calls are recorded. I guess what they hear is fine also. Buyers be careful.

They tell you your package will ship in 1-3 business days…guess again. Then they have the nerve to charge you for the full order and take your money before you can even get the rest of your order! Contacted support and they’re so vague, “item generally ships between 6-9 weeks.” Insane! Ended up cancelling my order and now I have to play the waiting game to see if they’ll actually give me back my money within a reasonable time frame. They shouldn’t take your money without fully shipping the item to begin with! (Most places have purchases as pending until all items of your order has been shipped.) Don’t know if their “deals” are worth the waiting and the hassle.

I have purchased many things from Overstock over the years; and in the past, they have always been very good about responding to issues. However, I have had two major purchases go awry in the past few months and it was agonizing trying to get both issues rectified with their customer service team. Their service has gone way downhill.

I have bought so much stuff from Overstock but no more. I ordered 4 tactical flashlights on 11/22 and then waited and waited. No emails updating me on the status of my order or explaining the delay. This is Christmas stuff I need to send to people so time is important. Finally I called them (12/5) and asked about the status of the order. By the way, I had great difficulty understanding the customer service rep (not her fault, but true). She was very nice and said all I can do is cancel your order. So I asked her to cancel my order. THREE DAYS LATER I get an email saying "We were unable to cancel your order..." as it was "processing" in their warehouse. REALLY? When I check my order online, it looks exactly the same as it has for a month. It doesn't say it has shipped, that's for sure. In the meantime, I have ordered 4 more expensive tactical flashlights from another vendor and they are en route. People! This is a scam! I will NEVER EVER use Overstock again. Now I will have to return 4 tactical flashlights to overstock but their return policy only allows the return of 3 items per month. REALLY? What am I going to do with 8 tactical flashlights? If the customer service person says she is canceling my order, they need to cancel my order! I relied, to my detriment, on the word of their employee. Period. Someone needs to sue Overstock and in the meantime, use Amazon or some other vendor that actually has a reliable, ethical process for its customers. I am DONE with the big O.