Overstock.comReviews of overstock.com

FedEx delivered my item to the wrong address. It was even signed by someone st some other business. when I contact overstock and inform them they tell me check with my neighbors, there are none. We are on a street that has over 100 business do they expect me to go in each business? She said wait 48 hrs they may still deliver because there is no picture proof of delivery. I informed her when you get a signature they don't take a picture it's only when no one is there they take a picture. FedEx site says proof of delivery signed by GHector. Do she continues to inform me the item is no longer in stock so she can't send me another one. So I told her then I will return the other items I received yesterday since I can't get the lost item as i bought everything to go together. She informed me I would be charged for the return labels. That is so unfair. It's not my fault and you are out of stock so the other items are not needed and I have to pay to return. That is poor customer service. This is my first and last time ordering with them

Horrible return process. I still cannot get a straight answer to what is going on and when I log into my account, it reads(sorry, there is an error) So, I cannot see what is going on in my account either??! They keep telling me just to call back and check?!!!! Are you serious right now???!!!!!!!!!! NEVER AGAIN.

Ordered a an item I was told it would be shipped in only two days however my package was never shipped and the already charged my credit card. To make matters worse they still haven’t refunded me and they have the worst customer service.

Worst customer service. Each time I call I get a different answer from one of their representatives. When I ask to speak to a supervisor I am told one is not available. One representative even went so far as to tell me she was only allowed to transfer my call to her “lead” and her lead wasn’t working that day. I wasn’t even calling to complain, I was calling to right a $4500 error their warehouse department made in my favor (I ordered 3 of an item and they sent me 3 boxes of 30 each). Phone calls, email (which is listed as customer service but comes back with notice that it is an unmonitored email address) and finally a text message and I’m still uncertain if anyone is coming to retrieve the 87 items in 3 huge boxes that I didn’t order.

I have shopped at Overstock for many years. It appears that they are doing more price switching than ever before. I recently sent them an image of an item I planned to purchase but, rather than ordering at night, decided to make purchase the next morning. I double checked how long I had for the pricing and since I had more than 24 hours, decided to wait. I had sent an image of the item to my friend so happened to have a copy of the price and time remaining. Even though I spoke to customer service, Overstock would not honor the price. They blamed it on Safavieh changing pricing. Overstock should own the price since they had it on their website.

Don't waste your time. Placed an order, was supposed to be delivered within 2 days. 4 days later still no package, turns out they shipped it to a different state. Don't waste your time with customer service who asked me to call FedEx and change the address. Buy elsewhere Overstock is a joke and not reliable!!

The description and picture on the website was not representative of the light fixture that I received and Overstock refused to accept the return because it was deemed "customer preference." I have rarely encountered customer service that is so poor and such obviously deceptive business practices. This purchase was a huge $500 mistake that I hope someone else can avoid.

They do not even deserve one star. We ordered a blanket that was $160 and it began to fall apart with less than 2 months use. I have been told by customer service that a supervisor is not available but that one will “call me back” three times now. Horrible customer service. Do yourself a favor and order from someone else.