Overstock.comReviews of overstock.com

No...no...no!!!! Unacceptable to have a company send me over 1k worth of furniture that on it's second round of mailing still sent me faulty and damaged parts!...AND they still EXPECTED to be paid for the crap! I'm still after 3 months of fighting with them trying to get a refund. The pos products are still sitting in my garage to be picked up yet they would rather me pay for the items! THIS IS A SCAM OF A COMPANY WHO ONLY DEALS WITH DAMAGED MERCHANDISE!

Sturen je van kastje naar de muur. En hun garantiebeleid trekt op de ballen. Weigeren je te helpen. Zogezegd is plotse schade aan je kleur van Sunbrella hoes ‘slecht onderhoud’. Hoe je dit kan doen?!?!

Overstock advertises a bar stool called Aura faux leather bar stool as a swivel. It only partially swivels and you have to hold it to prevent it from swinging/snapping back to the original position. When I called and wrote them about this error, they told Me to contact the manufacturer. I did. The manufacturer said the issue is with Overstock and how it is being advertised… no one will Accept responsibility and now they say I’m out of my 30 day return, and I’m stuck with bar stools that don’t function as they said. After spending over 800.00 for 3 chairs that don’t function as advertised, I’m not happy and will Continue to get the word out about how Overstock doesn’t take care of their customers and take responsibility for incorrect advertising. They denied my review of this item on their website, and I only stated the facts. Sad.

I purchased a Nestl deep pocket sheet set from Overstock in 2021 and loved them. They fit super well, were soft, never moved or slipped off, and had this feature I LOVED where the straps that help hold the fitted sheet on are 2 different colors (black for one end of the bed and white for the other) so you can easily get the sheet on correctly on the first try. The only thing that I didn't love was the color, which was more orange than red, so I finally decided to order a new set from the same link to ensure I got the same exact sheets, only in a different color. The sheets were $52.99, but I got a coupon that brought them down to $39.74 before tax. It was a bit odd when I received the sheets because my favorite feature (the black and white straps) were no more. I compared the new set to the old set and also found that while the old set had the Nestl logo on all the tags, the new set had no logo or brand name whatsoever. I searched for a contact number or email to contact Overstock, but all they list is a number to text, which I did. An hour and a half passed from the time that the text said I would be sent to a live representative and when someone presumably responded and I had fallen asleep during that time, so the request timed out. It did, however, finally give me an email address as well as a phone number. I tried the email first, on 4/24, so I could include the photos that showed the differences. I also emailed Nestl to ask if they had removed these features from their sheets. Nestl responded first, on 5/3, and indicated there had been no product changes from 2021 through today and to reach out to the seller directly. As of today, 5/5, I still had not gotten a response from Overstock, so I sent a follow-up email before remembering that a number had also been provided, so I reached out that way. The rep indicated that he could tell it was the same product because they had gotten it from the same 3rd party manufacturer, Sanders Collection. First I told him that it made no sense to me why they would order a Nestl profuct from anyone other than Nestl and then I looked up Sanders Collection while on the call. They are a bedding company in NY and they have 5 brands listed on their website that they sell, none of which are Nestl. He gave me a contact number with an 847 area code, which matched where Sanders Collection is located in NY. For comparison, however, I also looked up Nestl while on the call and it gets a bit more interesting. The contact number he gave me for Sanders Collection matches Nestl almost exactly, with the only difference being the 1st two digits in the center section of the number are transposed, while only the area code matches Sanders Collection. Now, out of further curiosity, I tried to go through the process of ordering the exact same sheets I had just purchased from Overstock and got quite a surprise: the sheet set, when bought directly from Nestl, is only $29.50 with no discount applied. The Overstock rep started to squirm a bit and first indicated that they probably charge shipping that would make it about the same. No, they do not charge anything for shipping. Then he indicated that the 3rd party manufacturer most likely marks up the product price a bit for profit (which is why it makes no sense that they would involve a 3rd party). When I pointed out that they are supposed to be a discount site that sells items for LESS and I purchased an item at a 44% markup instead, he offered me a refund. Since it's taken me so long to get a hold of anyone there, I've now had the sheets 2.5 weeks and they're on my bed. I don't even have the package anymore. So then he offered me a coupon on a future order. I told him not to bother because now that I know how much they actually markup the items they are selling at a supposed "discount", I will never shop there again. I highly recommend trying to price check any item you may be looking at on Overstock directly on the manufacturer's website, as the price will probably be significantly less. Also, I'm fairly certain, based on the tags on these new sheets, combined with the information Nestl provided, and now finally comparing the detail on the pillowcases in the set sold on Nestl compared to the set I got from Overstock, that I also got a fake item at a 44% markup, so I imagine most of their other items are not the real deal as well. I've ordered the sheets again, this time from Nestl (where I wasn't even charged tax, so $29.50 is all I paid). I bet I find their logo on these sheets.

I was turned down for a loan due to a 30 day late payment for the AUTOMATIC renewal of their rewards program. First I should say I had 2 back to back surgeries (which I will gladly prove) and had NEVER, since 2017 been late on any payment. When I contacted Overstock I received the run around, being refered to one person after another. I finally out of desperation filed a complaint with the BBB only to receive a THE CUSTOMER'S ALWAYS WRONG response. I plan to warn others of this which should be worth more than the $21.00 they made off me. Any decent company would have looked into it and corrected it....again, READ ALL THEIR BAD REVIEWS.

We ordered two bathroom mirrors, which we decided we did not want to keep-in order to return them the shipping labels will be almost half the cost of the items! Absolutely ridiculous, I will never shop there again

Yep, everything the previous ppl said regarding return policy- I will never shop with them again. Try Wayfair instead .

I wish I could give this company 0 stars. I ordered a desk from them that came in four packages. They delivered 1 of 4 to me and 3 to a random address out of state. Upon requesting a refund and pickup for the box that came to me, I was assured it would be picked up by UPS in 2-5 business days. We're now 5 weeks later, I no longer live at that address, and the box is still sitting in the driveway. I have contacted Overstock customer service 4-5x, always told the pick up is scheduled and not to worry. I have filed a BBB complaint as of today. Do not order from this company unless you want to waste hours of your life trying to get them to fix THEIR mistake.