Overstock.comReviews of overstock.com

Very poor customer service experience. Tried to return patio rug because color I received did not depict color on website. They wanted to charge me $55.00 to return $100 rug. Told them I would just keep the rug & never order from them again Going back strictly to Amazon where the customer is taken care of

They don’t even deserve one star. I made a purchase for a few items at one time. After my CC company blocked the purchase(should have been the only red flag I needed), I purchased the same items with another card, with no issue. Somehow, Overstocked still shipped the first order, so I suddenly had duplicates. i started a return for the items a few days after receiiving them…this was in March. After a lot of runaround, I was eventually given a return label for one of the four items and after several requests(all documented mind you), I was never given labels for the other items. So, I printed four of the original labels and sent everything back. Flash forward to today, 6/19/23 and they still haven’t refunded me my money and every time I talk to a robot CS agent, I get the exact same story, “our over-sized return team will be in touch with you in 2-3 days”. Last conversation with them was two weeks and nothing…..Buyer beware and stay away from these crooks.

I ordered stair treads a month ago. Got an email saying they were delayed. Now, a month later and no treads, and CS says they were delivered. But I was charged and they don't show on my account as even ordered. I think I'll stick to Amazon.

Ordered a thermocouple for a project and paid nearly $5 for delivery of a part weighing only a few ounces. After nearly 3 weeks without delivery I was forced to purchase the part locally as I was on a deadline. When I finally received the part I asked for a return and was told I would have to purchase tracked return delivery from USP. As that cost would negate most of the refund I sent it back 1st class mail in a padded envelope, clearly addressed to the return address they provided. It has been over a month since I mailed the part back and I'm now out the money AND the part as they claim they never received it. What a complete waste of time and money. I will NEVER again purchase anything from this company

I purchased a cocktail table to match my end tables and tv stand. So my 15% was not added to my purchase so I paid and extra 100 dollars. As soon as I noticed this I contacted with there chat department because they were closed. And I said you have 30 minutes to cancel. No one responded till 6 am. I told them what happened my discount didn't apply and can they fix it. After going back and forth with 4 different reps 2 in chat 1 over the phone 1 superior I gave up I ended up cancel but was told it might not go through which didn't make sense because I placed order over the ended and it didn't even ship. And after I thought about it I just keep the other it shipped this past Monday should be here Friday. I have read some reviews and I won't buy and from them found unlimited furniture and there prices a way better then overstock. Overstock is officially FIRED.

I ordered a gift for my husband for Father's Day with the promise of having it delivered before Father's Day, and AFTER the order shipped, they informed me that I would be charged the considerable charge but the order would come late. I had stopped ordering from Overstock a while back because of their terrible customer service, and I thought I'd try them again. Burned! And so once again I will stay away from Overstock in the future.

I wanted to buy a bed, but the weight wasn't listed. I live alone and need to make sure I can handle the package when it arrives. I spent 33 minutes on Chat with a rep who couldn't find the info. She finally gave me the number to call the distributor. That number was out of service. Sad; I really wanted to buy the bed but guess I'll be buying elsewhere.

I placed an order, the item came damaged. I returned the product and Ive been fighting to get my refund. They've only processed half of the refund and I keep fighting to get the other half. I have gotten a hundred excuses and this goes on and on. Horrible customer service, bad attitudes and still no resolution. I'll never work with this company again.