Overstock.comReviews of overstock.com

Overstock claimed to have shipped my product 29 days ago with a company of ill repute. Of course it arrived damaged and I refused delivery, but now Overstock needs 3-4 to review, and magically during my text chat online and phone call, no mangers are available, even though I let them put me on hold multiple times during a 20 min span in attempt to reach one. It was the same ploy the one and only other time I ordered through this company. Now I have no product and no refund, and no supervisor who can address this issue properly !!!

I ordered a larger item--a bookshelf/ etagerie from Overstock for $190. A few days went by and I decided I didn't need the item. It hadn't shipped, so I put in a cancel request. The next day, Overstock informed me that the order couldn't be cancelled. When the shelf arrived, I immediately opened a return. The next day Overstock informed me that they would deduct $81.97 in shipping to return my item. I checked with FedEx, which is the shipper they used, and FedEx quoted me $70 in return shipping. I am just going to keep the shelf and hope for the best, but I would not buy from this company again.

I ordered two chairs. They sent me one. I contacted them TWICE to get that resolved, and then a month later they charged me for the replacement chair. I still have yet to get that resolved despite contacting customer service twice.

My wife ordered a three-piece quilt set and the set was advertised as a queen size but actually was sized for a twin bed. She called to return it and was told the return label was $21.53 and to return it and she would have the remainder credited back to her credit card. Lo and behold, Overstock charged her $15.00 because the item has been discounted since she purchased it. She called to dispute that and was on the phone with three different customer reps, who do not speak English well,trying to have this corrected. Overstock is reluctant to correct the problem so she will dispute it with the credit card company and they won't be paid at all DO NOT BUY FROM OVERSTOCK.COM.Their products and policies are poor.

Garbage cust service managers---loss prevention cancelled my order without confirming w me if the order was legit. After I called them and resolved, the cust service manager could not give me the promo price that I had in the original order. Do not purchase from them---try wayfair or any other company, lol.

My order never arrived and yet on the status page it says it was shipped When I traced the shipping FedEx has my order shipped signed in another country proving I never received it …. Last time I deal with them now trying to get a hold of company to find out why my order which clearly has my address on it ended up in America at another address …. Signed for by someone I don’t know in Buffalo !!!!

I just placed an order on overstock.com. It is July 1, 2023. I received an email stating that my delivery date is August 3, 2023 one month to ship two chairs. I attempted to cancel this order within 7 minutes of receiving the shipping info. No One was available at Overstock. I received text communication at 4:19 am from a rep at Overstock. They informed me that there was a “30 minute cancelation window” that I missed!! I missed the window, because Overstock had NO REPS ONLINE!! Overstock is a scheme, Overstock is a ripoff. Overstock is a blatant scam company!! Do not, I repeat, do not buy from overstock.com. This company is only out to take your money and leave you sitting and waiting and waiting and waiting.

If I could give zero stars, I would. Worst customer service ever. $36.42 is all I asked for. A rug that was lost in shipping. Says it's still in progress after 3 months. Can't seem to get anyone at the company to understand.