Overstock.comReviews of overstock.com

I bought a white rug only to have a light blue one delivered. The rug was 68.00 but when I returned it because of the color, I received only 9.00 for the return- without stating the price for shipping cost of return anywhere - they charged 59.00 for label. This is yet another example of their unfair policy and practice. Do Not buy from this company. BTW - they wouldn't publish my review - it was simply these words, not abusive.

I would give 0 stars if I could. We ordered a low loft bed with storage on July 2. The delivery was due on July 7. We have received 3 out of 4 boxes, which were delivered over the last two weeks. We cannot get the final box, which is the main section of the bed. When you reach customer service, they read you a script that notes they “have escalated” and are “making it a high priority”. We went with Overstock over Wayfair to save $100. So not worth it. Wayfair ships on time. I had no idea how bad Overstock’s ratings were until I came to the site to write the review. It’s at 1.4 stars out of 5. What happened to Overstock? It was once a respected retailer. Now it’s a scam.

We ordered a dining room set and was told that it was damaged in transit, so they would not be delivering it to us. Later that day, the damaged item shows up at my house. I contact them, and they tell me that they are sending a replacement. The replacement comes and one box is part of the table and the other box is a filing cabinet. at this rate I just want a refund and they said that I have to send both items back before I can get my refund and they will schedule a pick up by UPS. They said UPS has three attempts to pick up the item and we will go from there. UPS comes and they said they only have a label for one box so they take one box and leave the other box with us. Three other attempts and UPS refuses to take the perfectly intact box back. I keep contacting customer service and all they keep doing is saying they will schedule another pick up and once the item is back then I will get my refund. Well it’s been over a month and UPS won’t take the box for some reason and they keep going in circles. This is absolutely ridiculous and I’m out $300 with NO product for their mistake.

In a world where customer experience and efficiency has become an expectation, Overstock clearly lacks against its competitors. I ordered two items and within a couple hours reached our to CS to cancel. I was told they can't cancel because FedEx already has the items. I then called FedEx and reviewed the order status and both told me they haven't been picked up and are just sitting in the warehouse. I then went back to Overstock and they never cancelled my orders nor gave me assurance for a free return even though nothing has been shipped, it's just sitting in the warehouse. This is absolutely terrible experience, mind you I spend 4.5 hours on phone calls between four different Overstock reps and FedEx. Never again will be shopping here.

I ordered a 5 piece outdoor set from Overstock. I received all the chairs, but the little coffee table never arrived. I contacted the company and they sent ANOTHER 5 piece set...so I could get the table and call them to send the chairs back for a refund=stupid waste of shipping but okay. The second set was shipped=incomplete AGAIN. This company is so incompetent I am shocked. So I about to raise hell again.

I am extremely disappointed in the 2 Christopher Knight Adirondack chairs and table bought at Overstock. There is no way to contact customer service with Overstock to discuss the problem. After putting the furniture together it was placed outside in the sitting area. Within 5 weeks the furniture was very discolored and worn looking. The colors were faded looking and inconsistent. I have pictures but there is no where to upload here. I am further upset as I recommended these products and 3 friends actually bought the chairs.

Paid for items that were apparently drop shipping from a 3rd party vendor. That vendor printed a label with a destination county of Central Africa (I'm in US) and never turned the package over to USPS. They refuse to refund because it is up to their 3rd party vendor if they will refund. Vendor won't refund unless I return items they never shipped. 3 days so far of excuses, delays, and refusal to either ship correctly or refund. Now I just want a refund.

One star is rating them too high! Worst return policy ever. I paid $272 for a rug and rug pad, which were shipped in separate packages. To return the items, they requested $62 shipping for the rig, $40 for the rug pad, because they were going to separate warehouses. I never even opened them! I asked for a supervisor and there were “none in the building.” I ordered two rugs the same day from rugs.com and they sent a return label, no questions asked, no return shipping.