Overstock.comReviews of overstock.com

The worst website to shop. Overcharge to return triple than accrual cost of the item. Never again

What went wrong this time? That question in itself gives the answer. It went wrong as expected.When I read i could get a 25% coupon off my order if I downloaded the app I did that. I must not have seen the small print in order to get coupon. I will immediately cancel the app! I tried to get a hold of someone when I saw my order did not have 25% off. I texted 2 different numbers that said you could reach them by text. They even texted me prior to the order and after. But I got no response other than a specialist will be with me as soon as possible. That was an hour ago. So I Googled the phone number. Of course went through automated questiond but then a specialist will be with you with a wait time of 14 minutes. It was some later I got a" SPECIALIST ". They couldn't give me my discount offer because I placed the order.I have had that happen before with other merchants. No problems. So I told her I wanted to cancel order. She said the order has already been pulled in the warehouse. Ok so they're so backed up or messed up I got no help for over half an hour, but they have the order placed already. To cancel the order would take 1 to 2 business days! So now my money is tied up for at least a week! I'm furious. I kept the order because I wanted what took me hours to pick.. I told her I WOULD NEVER SHOP WITH BED BATH AND BEYOND AGAIN! She tried to give me a 50% off my next order! NEVER AGAIN! I'm calling back tomorrow to speak with a manager. If I can reach one. HA! 🤬🤬🤬

A star is giving Overstock the benefit of the doubt. They ship items from their fulfillment center (errors) that are not what you ordered then when you return it, they charge a return fee. They have customer service in India, which of course brings its own challenges… Poor poor poor. I will not be using overstock for anything ongoing. Bad bad bad experiences. Amazon is the way to go. Hassle free ! Put them out of business

If I could give them zero stars, I would. I bought a fountain a year ago that was guaranteed not to rust. It rusted a lot. I called and spoke to their customer service dept that claimed they would send another one out right away. I'm still waiting. I recently bought a mattress from them and The description of this mattress is totally false. This is the squishiest mattress I have ever laid on and they classify it as "Firm". On top of that, Overstock Customer Service is a joke. They hide the fact that you have to pay to return and if you call, you will get conflicting stories about it's not returnable because it's a mattress and there are no supervisors for the "Mattress Dept" and then suddenly you will be on an eternal hold for a Supervisor and then the agent will claim the "Supervisor" will call you back within 10 mins because Emma's computer crashed and needs to be restarted. No call back. False Advertising, Worst Customer Service

I bought a product twice, after realizing that, I tried contact customer service multiple times right after, I explained my situation, they asked up 2 business days to resolve my cancel request. Next day I received an email saying they can do anything because the order was processed and now I gotta pay shipping costs back !

I ordered a ceiling fan and received it on July 3rd. When I tried to install it I realized it need special wiring Three wires instead of the normal two. I called an electrician and the soonest they could come out was August 5th. When they did arrive they told me it would be $400.00 to rewire the switch. I told them no I will return it and buy a fan that requires 2 wires. When I went to return it I realized I was 3 days over the return policy. I contacted customer service and after an hour explaining my situation they said there wasn’t anything they could do.

Overstock furniture and customer service is horrible. I bought a couple of things from them and they were both defected. The called me approximately 25 times and I could not understand what they were saying. Then they emailed be about 25+ times and the situation was never resolved. I have spoken with approximately 25 different people and they never listen.

STAY AWAY! Poor quality product and horrible return policy from Overstock. The pictures of the furniture in their site looks nothing like actual product. The product comes in damaged with manufacturer defects and their policy is deal with it. After learning of this poor quality, I cancelled a second product that had not been shipped and received confirmation of the cancellation. They still went ahead charged me and shipped the 2nd product days after the cancellation had been submitted and recognized by their website. By the way, their reviews are "selected"...if you submit a bad review on their site about a product you purchase they will not post it.