Overstock.comReviews of overstock.com

Overstock bought the name of Bed, Bath, & Beyond and are not honoring gift cards from Bed, Bath, & Beyond. My husband and I received multiple gift cards for our wedding this year and when I called there was zero consideration of trying to transfer over the gift card money to Overstock. Not even an offer for some sort of discount on items.

I can see I'm not the only one with issues from this company. They used to be excellent a few years back, however now they could care less to go the extra mile to help with a product I bought from them and was shipped directly from the manufacturer, the mattress is defective I've had it for 8 months and the springs are hurting my back, I called the manufacturer and they have limited info and can't find my purchase I was told to call Overstock back, I had to wait for a supervisor because the guy that I got on the phone aside from not having the right info he was arrogant and rude to say the least. The supervisor told me that he was going to have someone call me back within 48 hrs so they can get in touch with the mfg, is been way over 48 hrs no call or email from them, which lead me to believe that he was lying. Terrible experience now I'm stuck not only with a bad mattress that has 10 yr warranty but also the frame is coming apart. DO NOT BUY FROM THIS PEOPLE!

Worst online company ever! They do NOT honor their price match, their products are not so great, the customer service is horrible! Don't recommend shopping here at alll!

Good luck reaching customer service. I have been buying from Overstock for years, over 140, orders, spent thousands of dollars. I purchased a light in March 2023, due to unforeseen circumstances we were not able to install it until November 2023. Tried various methods to get in touch with them, no response. Hold times were over 45 minutes, crazy. Was told my issue would get escalated and I’d get a call back. Two calls back later, my request was denied. I know the usual return policy and have always been within that timeframe. I did not think asking for an exception for a return would not be granted due to my history with the company. Lesson learned about buying ahead of time and also about loyalty to the customer. Not sure I will do business with this company anymore as their customer service has taken a nose dive.

They bought bed bath and beyond and claim they accept their gift cards in the checkout but claim the 200 dollars of gift card credit which explicitly states "NEVER EXPIRES" actual did expire and they say it's not their fault or problem that they actively chose to steal my wedding gift. Genuine scumbags work here and their admin is trash for making that policy. I hope they get sued by class action lawsuit. They're just stealing. That's what it is no matter what BS they claim. Nobody reached out to me from their company to tell me about the change before it happened. Why does our govt allow this BS

Bad service I closed out my account 3 months ago. I received a bill so I call and thought I closed it out again. I get 3rd bill I call say they won't closed out because they need to charged at least two interest payments afterwards. I'm so upset I paid the bill off & thought I closed it. I don't understand?

Horrible return policy. Horrible customer service from people who can't even communicate. I tried for 2 weeks to contact someone for a return since I was unable to process the return through their website. By the time I reached someone, the return window had closed and he would not help me beyond possibly charging me for return shipping and only giving me store credit. And I wasn't even guaranteed that.

Deceptive company with poor customer service and little regard for the customer. Don't be fooled by the name change to Bed Bath and Beyond, Overstock is still horrendous, cannot be trusted, and has little respect for the customer. Order a sofa over Labor Day weekend. Prior to ordering I noticed the delivery option upgrades in addition to the usual free shipping. Free shipping will only get your item to the curb. Now it's beyond any normal reasoning as to why they would deliver a $3,000.00 sofa (or any item for that matter) on the curb, outside in the elements and available to malicious individuals, but that's their idea of free. Upon placing the order, no screen became available to select a delivery option, free or otherwise. I kept clicking as the prompts indicated but shipping options never appeared. It was only after the sale was complete and the email confirmation arrived that there was any mention of delivery. It turned out to be curbside. Immediately called Overstock/BBB to clear up the glitch in their site. Was told someone would be in touch within 3 days. Seven full days passed and still no response. That was the first of at least 6 attempts within a 2 week period to try and resolve their computer glitch, which ultimately they never responded to. On Friday before the delivery was due, received a phone call confirming white glove delivery to inside apartment for the coming Monday. Drive shows up Monday and insist they will leave it curbside. But did offer to move it inside if I paid extra to him! Golden! Wow. Driver ultimately left with the sofa. Contacted ESTES / EFW, which is the same company btw, and they have even worse customer service. They insisted that Overstock/BBB never authorized the upgraded service, but they would confirm it and then redeliver once they found a team that can do white glove delivery. Since then it's been about 4 weeks, still no sofa, and still going back and forth between Overstock/BBB and Estes World Wide. AVOID Overstock / Bed Bath and Beyond at your pocketbook's peril. The company has changed their name but they still have poor customer service, sucky logistics, and ill regard for consumer business ethics. They will tell you one thing and be super pleasant about wanting to solve your issue, then ghost you with zero responses. Estes / EFW is just as bad. If you find that they could be used to deliver your items, choose another place to purchase. Personally, I've ordered from Wayfair before and never any issues. In fact, after the purchase was complete I noticed that Wayfair had the same sofa, just a different name, but the price was within less than 35.00 dollars!