Overstock.comReviews of overstock.com

Customer service and delivery time is the worst!! I bought a couch that was supposed to be delivered in 5 days and it ended up taking 13 days. I got rid of the old couch and was without a couch for all that time. I called customer service every single day that it was late and they couldn't tell me anything until I got really mad on the phone and they lady finally decided that maybe they should call the freight company. I was also told by the woman on the phone that they would bring it into my house for me and guess what? That costs extra and nowhere did I see that during the checkout process. So me, as a 63 year old woman who's on disability had to figure out how to get this 270 pound couch into my living room. I managed to do it, but it took me half a day. Never again will I buy anything from these people. Thank God, the couch itself is amazing and didn't disappoint. I do love that!

Bought a file cabinet,biggest hunk of junk pos I've ever seen,draws falling out caving in,like foil. Asked for refund and they laughed at me, don't buy anything from these thiefs

Bed, Bath, and Beyond (bought by Overstock.com) refuses to delete any of my information, including the credit card on file and account on the website. They claim they need everything stored for 4 years for business purposes. I understand the info on the internal database cannot be deleted for tax related reasons, but under the California Consumer Privacy Act, BBB is required delete any information that they can. No other company has refused this request. If you face this problem, contact the attorney General and California's CCPA department to voice your concern over Overstock.com storing your personal information. Once again, Bed, Bath, and Beyond (Overstock.com) is refusing to delete any of my information at all.

DO NOT BUY FROM BED BATH AND BEYOND / OVERSTOCK.COM! THEY WILL SEND YOU THE WRONG ITEM AND CHARGE YOU $500 TO RETURN IT. I bought a double vanity on their app in November 2023. It was supposed to arrive within two weeks. I received no email receipt, only a tracking number that hit a 404 page not found error. Two weeks later, still no receipt, still not functional tracking number, and no news from Bed Bath & Beyond. Four weeks after I ordered, they finally called me to ask when was a good time to deliver the vanity. On receipt, I discovered that they had sent me the wrong item – a single vanity in place of a double vanity. When I called them to find a resolution, they denied that they had made a mistake – surprisingly enough, the next day the email receipt (which I had never received) appeared in my inbox, displaying the same single vanity they claim I had ordered. So despite a clear recognition that their online systems had messed up (between the missing email receipt that appeared two months later, the lack of a tracking number and the delayed delivery) they are unwilling to accept responsibility for delivering the wrong item. Their website says they have a 30-day return window, but what they don’t tell you is that the return shipping could be over $500! Do not shop here. It is not worth the pain.

Having ordered and paid for my goods I have heard absolutely nothing from this so called "trusted company". No replies to emails or anywhere on their website to leave a review. I'd give it no stars if that was an available option. Clearly a bunch of shady characters who have no intention of honouring any orders. Avoid at all costs.

Crooked when after paying their website vanished,they got right into my bank but I got my $$ back

Since overstock is now bed bath and beyond I’m writing a bad review for them. I bought a mirror last year that I set aside for a renovation project, I finally got around to that project and the mirror was completely shattered, I contacted bed bath to see if they could honor the item, unfortunately at no help even though I didn’t break the mirror it came out of packaging completely broken they could not honor anything. It was my fault for not checking the packaging right away their fault for sending a broken item.. $126 down the drain

I would never purchase from this company again. I ordered a king-sized quilt. The quilt was not big enough to cover the bed and the quality was poor. When I returned the quilt, the cost of return shipping was deducted from my refund PLUS an additional $6 and some change.