MK
Not the Overstock I once knew
I'd placed several orders with Overstock several years ago, in the months after moving into a new home. Never had an issue. Recently came back to purchase several sets of picture frames at a pre-Black Friday sale. What I did not realize is that Overstock now allows 3rd party sellers to operate on their website. The frames I ordered did not at all match the description or photos on Overstock. They were shipped from another company and they are just awful. Cheap, flimsy, unevenly painted wood stapled together and with cardboard backers and stands. These are something one would find in the clearance section at the Dollar Store, not as part of an expensive set. I sent photos and a screenshot of the Overstock page to customer service, explaining that the items sold were grossly misrepresented. I got a reply telling me I could return them at my cost, with shipping costing nearly 75% of the price paid. So many online retailers are turning to third party sellers and exorbitant return fees. Overstock is no different. I would avoid them.