Overstock.comReviews of overstock.com

I use to be a fan and No longer after a couple purchases for my new home. I purchased a high end $72 shower curtain the the red color bled into the cream color. When addressed I was told a replacement cannot be done because it was USED! what does that mean - it was never used it was HUNG to see how it looked in the bathroom. How can you know if you don't put it up in the proper room. I waited over 3 wks for the $21 shower curtain liner to see if it was going to be the correct color if I liked the curtain. they just blamed everyone but themselves for lack of information on this delivery. they told me it was hung up by UPS, when I entered the tracking number on the UPS site the number was invalid. They offered me a $6.68 credit for the shower curtain. sooo frustrating and what happened to customer service with this company. I will never order from them or any of their affiliated companies again.

This is one of the worst companies. I recently purchased a desk as a Christmas gift for my son. On Christmas eve he opened it and we began putting it together. Unfortunately, the drawer face was broken. I immediately contacted the company, they seemed willing to work with me, and we communicated often for a solution. However, we never got to a solution. The customer service reps drug out the process until it exceeded the time to initiate a return. Once they declined to help find a solution we were beyond the return window. A horrible experience with a horrible company. I will not ever purchase from them again. Completely worthless.

I ordered a ring that looked great in their photo. It was $65 and IRL looked very flat, cheap and poorly designed. When I called to return it, they informed me that the return label is $18. I will never order from this company again Don't trust the retouched photos of their jewelry.

Overstock was always my go-to website when shopping for unique household items. Went to shop recently and noticed all my info was changed, and points and in-store credit had been used by a hacker earlier that day. I alerted Overstock immediately, but it still took 3 days for UPS to be notified of a fraudulent order and to return to the shipper. I've dealt with customer service, loss and prevention, and now billing, but am still waiting for a refund. It is always the same excuse, wait 3 to 5 business days, but it's been over 30 days and no refund. Overstock is showing little care for long-term customers.

Fake shop. Never received my order.

I placed an order and according to their cancellation policy “you can cancel within 45 minutes of purchase”. I cancelled 30 mins later with an associate. 2 days later my order was withdrawn from my bank. I called again-they said “we will high prioritize this cancellation”. On Jan 1st my order was shipped and now this is on me to intercept the order if not arrange for a return. Overstock has been useless!

I knew when I ordered the item that I would have to pay return shipping but they force you to use their return shipping and the fee was over $20. Definitely could have returned for cheaper. Also frustrated with the quality of the rugs I received which is why I reigned them. Supposed to be anti-fatigue rugs. I already own one so I know what thickness to expect. These were half the thickness if that. Absolutely NOT anti-fatigue rugs. Looked more like something you’d get from Temu. Last order from them ever.

Order cancelled 3 times claiming fraudulent activity. I recently tried to purchase some rug protectors, stools and Murphybed on Overstock.com. They kept cancelling my order with the website saying it was fraud. Even after I got an email saying, "It's on its way". I called to see why this was happening and what do as I need these items. The customer service person said their system randomly cancels orders and they cannot fix it. Thanks for calling Overstock. Ok then. She was polite and you can tell this happens all the time. Now I know if I really want something, don't use overstock.