Overstock.comReviews of overstock.com

This is one of the worst purchase experiences I have ever had. The TV stand we ordered from Bed Bath and Beyond took 2 weeks to get to us and it was smashed and we refused delivery when it showed up. We had purchased the shipping insurance Beyond Extend and they are worthless. We get the same answers over and over that they are sorry for the delay and will keep updated in 3-4 business days. I want my refund now!

I wish I didn't have to give any stars because they don't deserve even 1. And I see I'm not alone in this, as there is not one positive review. Overstock is not what it used to be. They use to have quality items. Now they're deceitful thieves who falsely advertise their generic no name furniture as brand name items. I purchased a "Lazy Boy" recliner from them on December 13, 2024, as a Christmas present for my husband. Which Overstock said would be delivered on December 23, yet didn't arrive until December 27. I paid $933.96. When the chair finally came, it wasn't a Lazy Boy at all. In fact, there was no brand listed anywhere. Not on the chair, the box, or the instructions. The instructions actually had typos and some broken English wording. My payment method was PayPal, so I disputed the purchase through them. I requested a partial refund of $600. I came to this price because I did alot of searching to find a recliner with the features I was looking for. Every place I looked, Amazon, etc, the average price for an unknown brand was $300. This chair has no brand name and the quality of the build, etc sure isn't that of a Lazy Boy. It's clearly only worth around $300. I was all set to purchase one almost identical to this recliner from Amazon for $309.99. I changed my mind when I saw Overstock had an actual Lazy Boy with every feature I was looking for. I guess I should have known when it was spelled Lazy Boy and not La-Z-Boy, but I see it misspelled like this often. I know the average cost of a La-Z-Boy is around $1000, so I was willing to pay that amount for a well known brand that is known to last a long time instead of taking a chance on an unknown brand. And especially when buying it online and not being able to see anything but pictures or sit in it to test it's comfort. But the company lied. And they're guilty of false advertisement! So as I said, I requested a partial refund of $600 via a dispute I filed through PayPal, stating for Overstock to keep the remaining $333.96 as payment in full for the recliner, which I would keep, as the chair is only worth that much. I explained everything that happened and attached pictures to show that Overstock is indeed advertising this recliner as a Lazy Boy, charging near $1000 for it, but sending out a no name cheap chair to those that order one. Well, Overstock agreed to refund $600, if I returned the chair to them! I paid $933.96.They want to keep $333.96 & take the chair back? How on earth is this justified? I lost for not agreeing to return the chair! So Overstock is getting away with false advertisment and expecting the customer to return the merchandise and not be refunded the entire purchase price! And PayPal sees nothing wrong with this? Obviously not since they ruled in favor of Overstock because I wouldn't agree to return the recliner and allow Overstock to only refund me $600 of the $933.96 I paid for it! Nice to see how well PayPal is doing at backing their customers and protecting them from purchases like this so they don't get ripped off!! I was ripped off big time!!

If I could give it less I would. It's mostly junk you can get off Walmart or any other discount site. Their customer service is impossibly bad. They have no drop off option and charge for returns. This company is so gross and really should go out of business.

Die Bewertung 1 Stern ist natürlich übertrieben, aber leider können keine Minussterne vergeben werden... Bestellte und bezahlte Ware wurde auch nach 3 Monaten nicht geliefert. Auf mehrere Nachfragen per Mail wurde nicht geantwortet oder nur eine Standartfloskel gesendet. Natürlich wurde auch der Kaufpreis nicht zurückerstattet. An Unseriösität kaum mehr zu überbieten. Warum können solche Anbieter nicht zur Rechenschaft gezogen werden?

I have a $75 gift card from Bed Bath and Beyond. I spent hours shopping on line at the BB&B website and when I tried to use the gift card it would not take it. I called customer service and was informed that OVERSTOCK WILL NOT HONOR THE GIFT CARD!!!!! Why advertise as Bed Bath & Beyond yet not honor their customers??????????????HORRIBLE COMPANY!!!!!!!!

I purchased an 8 x 10 rug by Linnane, whose photo depicted an olive green and grey rug. The edges of the rug gave me concern as it didn't appear like it was going to be reflecting the color I thought it was going to be.concerned, I called customer service who wrote up a return label ad advised me of the cost to return it ($75). Kat recommended I open rug all the way, (maybe the olive green was in the middle) & discovered it was not the olive green & grey pictured, but a sea foam green, grey & some dark pine green. Belongs in a coastal setting not with lime green & grey!

Purchased a piece of jewelry. Everything went through fine at first. Then they canceled it because the shipping address wasn’t the same as the billing address. The form gave me the option to have two different addresses. Thought it was just a one time thing. So I tried again. Nope same thing! Gave up won’t use them again.

Never order rugs from this operation. Large rugs should not be folded. The rug required an extreme amount of effort to steam iron dampen the humped crease embedded in the rug. Alas we figured we could straighten out /flatten the creases out, still working on it. Stay away from this floundering operations that obviously doesn't give a hoot out about their reputation. I was afraid to decline because given their poor reputation they would keep the rug and my cash.