Overstock.comReviews of overstock.com

Sells faulty bad products with no aftersales service

Wish I could give NO STARS rating! DO NOT SHOP HERE! Ordered a Gucci Belt (EXPENSIVE). They would not give measurements prior to ordering and states NO RETURNS. I ordered a belt and needed to EXCHANGE it. I wanted the belt, there is NO POLICY SAYING ANYTHING ABOUT EXCHANGES. It's been months now in dispute! Never ordering anything from here again!

The product description said the rug I bought had a beige background. When it arrived, I was surprised to see gold and yellow in the background, not beige. Calling customer service was an exercise in frustration. The agent was rude, dismissive, and unhelpful. He just kept repeating the same stock phrases, never responding to what I said (brick wall treatment.) He expected me to pay nearly $90 to return the rug when the product misrepresentation was clearly their fault. Never shopping Overstock again.

Zero stars in my book. Received a crappy product and no one ever responded to my concerns. I’ve reached out 3 times.

If I could give zero stars I would. It's been a nightmare dealing with this company. I placed an order and a few hrs later tried to cancel the order as items were no longer needed. After spending a considerable amount of time on hold they told me they couldn't guarantee the items would be cancelled. Three days later they tell me items couldn't be cancelled and I can start a return once item is received. They charged $70 for a UPS label!! I will never order anything from this company. They are shady as 🦆

⭐ 1-Star Review: Overstock.com – A Masterclass in Customer Neglect If you're thinking about ordering from Overstock, save yourself the stress. This company’s customer service is beyond dysfunctional—it’s outright neglectful. On June 15, I was assured by a rep named Mandisa that a third-party vendor would contact me within five business days to arrange a rug pickup. It’s now July 14—nearly a month later—and I haven’t received a single update, email, or phone call. Nothing. I followed up with Aisha on June 24 after sitting on hold for three hours. She was kind but ultimately offered the same empty promise: “I’ll follow up.” Radio silence. Then came Lucky on July 1, who promised to escalate the matter and scheduled two specific callback times. Neither happened. Not on July 1. Not on July 2. Just more time wasted and a complete lack of respect for mine. This isn’t about a rug anymore—it’s about a company that refuses to take responsibility or honor even the most basic commitments to their customers. Where is the accountability? Where is the follow-through? Overstock has proven, repeatedly, that their idea of "customer care" is to say the right things and do absolutely nothing. I am still waiting for a solution, but at this point, I wouldn’t recommend Overstock to my worst enemy. Until this is resolved, this review stands, and if you're reading this, take it as your warning.

I wish I could rate this lower. I ordered on 6/24/25 and reached out to customer support on 7/5/25 when my order still hadn't shipped. Their policy states all orders should ship within 10 days. After providing screeneshots of my payment and order from their own website they claim no such order is in the system and they couldn't even offer me a refund. Even if it's cheap don't waste your time. Spend a little bit more and actually get what you order from somewhere else.

Discrimitory practices!!! They ignore ADA mandates. Charge you for goods your handicap makes it impossible to access and when you complain they tell you too bad your problem. They are bigots AVOID AVOID AVOID!!!