Overstock.comReviews of overstock.com

Overstock should change it's name to OUTASTOCK!! They sell you an item and even create a label then it says "delayed" because they did not have the item to begin with so they should not charge you until it ships but they do! Then they say they can't cancel it because it still may ship. 5 days to find out it's out of stock and another 3 to 5 to get my refund. 2 times!! They said their other warehouse had it but it did not!! This company has gone way downhill since it first opened and was great!

Tried getting new items for my move since I left my home state. This place never delivered my items. Not sure if it’s a scam but I will be disputing my charges.

My wife and I ordered the MAISON ARTS Cast Aluminum Dining Chairs/Patio Dining Set with Round Dining Table & 6 Cast Aluminum Patio Chairs. We were excited to see that Overstock had an end of season giant sale at over 70% off. We both separately looked at the item we thought we were getting. We discussed it and each of us agreed that we were getting a full patio set with six chairs, based on our independent review of the overstock.com website description for the product. When we added the product to our overstock.com shopping cart, the website stated that we had added the MAISON ARTS Cast Aluminum Dining Chairs/Patio Dining Set with Round Dining Table & 6 Cast Aluminum Patio Chairs to the cart, whose color was “2-Piece-Fixed Chairs.” We interpreted that as meaning we were getting whatever that color was on the chairs shown in the picture. We placed our order on 7/27/2025 for $337. No mention was made in the confirmation email that we had ordered only 2 chairs. Much to our surprise, instead of the full patio set, we received just 2 chairs. And for those 2 chairs, we were being charged the now ridiculous price of $337 – $168 per chair. That was certainly not a big end of season bargain at 70% off. We had no desire to have two chairs that don’t match anything. We initiated a return, requesting a full refund. Overstock.com refunded us $253 – the purchase price less $84 for shipping the 2 chairs back. We requested that overstock.com absorb the $84 shipping fee since the website was misleading. But they refused to refund us the shipping, saying it was their policy plus we (the customer) misread the website. Never again!

Overstock posted a $108 item online, took the $108 and emailed me asking for $125 instead of the $108. This seemed odd to me. I’ve tried to call them only to hear, “this person cannot accept calls at this time.” Additionally, I’ve emailed them as well with no response in a week’s time. What I have received are emails asking for more money. I should have researched these Pirates before I made any purchase. I read that they were legit but looked into them no further. Overstock, or what I thought was overstock, has stolen my funds with impunity. The only reason I gave them a star at all was to show how poorly they conduct business. In reality they should receive no stars. Don’t go to them for anything!

Overstock will steal your money, and send nothing, and laugh. Trust me. They are Alibaba, yet Alibaba won't take accountability for them. Report them to the police, FBI, ect.

They advertised items and I purchased them and wasn't sent the items. Given excuses they have marketing errors, they will ship it back to them for free, they can't stop that process or give me a refund without return. They said they will at times show pictures of product that isn't accurate and they aren't obligated to provide the product.

They will delay an item that they do not have and not send you a notification that they don't have the item. They will never get any of my business ever again. It's a mess. I will be making a complaint with the BBB as well...

I contacted Bed and Bath as soon as I placed my order, when I noticed it had my old address so that it could be corrected. I was transferred to multiple people, and no one helped correct my address or stop the shipment. Days later, they went ahead and shipped the order to my old address. Now I was charged for an order I will never receive. I contacted UPS, and again, no one changed my address. This package was delivered to an address 5 to 6 hours away from where I live, and I have no idea who has it. I expected more from Customer Service and from Corporate, which I contacted; however, they refused to help me. I would appreciate it if someone from corporate could contact me regarding this issue. Additionally, your website was experiencing significant problems, frequently freezing up. 3 Bed sheets ordered. Never Recieved Anthony C. Order Number: 460170658 Order Date: 08/24/2025 Order Total: $148.32 I chatted with Bed Bath & Beyond - They said they can not help me - They just robbed me of $148.32 because their website was freezing up, and I couldn't update the address. *******. No one should buy from Bed Bath & Beyond - they do not care about their customers, and they want to keep your money. Do not recommend them. *********