Overstock.comReviews of overstock.com

I got an email right away saying that my package would be delivered in three days. It didn't arrive, so I checked with UPS who said they have not gotten the package from Overstock yet. I called Overstock to be told they don't know where it is, but would contact me in a few days to update me. There are too many businesses online with like products that manage to get products out and delivered in a timely manner to put up with poor experiences from Overstock. I couldn't even get a refund, because they don't know where package is. I will never buy from Overstock again!

Helping elderly neighbor to purchase outdoor cushions. Cushions were on sale for $58 and change each. We called Customer Service to ask quesions about the fabric and realized two different sized cushions were on offer. So, we decided to call back once we measured the chairs. We were provided and told to input code INSTANT10 to obtain a further discount. By the time we went back to the site (Within minutes) and called back to Customer Service, the "sale price" was now at $69 and change per cushion. We called Customer Service questioning this sale price increase, we were told that (1) The company policy is that prices can be changed at any time and (2) Increases in sales of the item will cause the sale price to go up? What? And, interestingly, the price increase was close to wiping out the coupon savings of 10%. SCAM! My neighbor chose not to purchase the cushions. Buyer beware!

Ordered almost $4,000 of outdoor furniture. Received two 5 piece chat sets. Only ordered one. Delivered on 3/19. Started trying to initiate a return on 3/20 and was told someone would be in touch within 24 to 48 hours, and of course no one has been in touch. As of 4/13 still getting the run around as to why the item has not been picked up. I’m sure customer service is told to hold up the return since the refund would be a large amount. Beware and do not shop with them

I am shocked at how terrible their customer service is. I’ve ordered from them multiple times with no issues. But when I actually needed help with an order there was none to be found. I wasted sooo much time and energy just trying to connect with someone. Email inbox is full, disconnected from hold times. Useless chatbot. Will never order again. Do better.

This site deserves 0 stars. They shipped me the wrong suit and then told me to wait up to 4 weeks for refund if return is approved. I then asked if they see that my item was sent back or in process. They didn't give me a real answer. I'll be waiting for 4 weeks, i guess.

Order shipped - no it didn't they didn't even have it. They would have to get it made in China and shipped over to satisfy an order that I was told was going to be with me in 3 days. Customer service, useless, we will ask the warehouse and will get back to you in 2 days by email. No email and now the order has been cancelled. What a waste of time

the products you return they refuse to give you refund play real dumb and then when you call very rude

I ordered an display unit. Boxes came .I paid Angie to assemble. After putting it together the pieces didn't match. Call customer service that was horrible I couldn't understand them them could understand me this went on for weeks. Finally thought I had issue resolved had me waiting for product. It never showed. So now im stuck with an incomplete item and a piece I don't want. 1 year later im still dealing with these people for a bill I refuse to pay because I didn't get my product. Im very dissatisfied and unhappy