Overstock.comReviews of overstock.com

Tried to order a light and website mentioned extra 20% using a code plus signup with email and additional 15%. When added to cart and checkout, the price mentioned $127.00 and checked out price became $142. Called customer service who said items already on sale gets no discount which was not mentioned that sales item don’t get discount even though on website the item listed has additional discount will be applied. Searched other websites and same item ordered from bedbathbeyond.com, same item came out $103.00 after applying their 25% real discount applied. Totally waste of time and overstock is just a scam, it should say overprice. Beware of their mischievous business practices to scam consumers.

Overstock sent me the entirely wrong large item and refused to credit me immediately, violating FTC rules. The garden item I ordered is now unavailable and I need it now. I had to order elsewhere. Overstock require me to go to store and purchase packing tape to reseal a large package and will only refund my money once unauthorized item is back in warehouse, also violating FTC consumer protection rules. Luckily, I used PayPal to purchase and they are dealing with it and refunded my money immediately. Never again. Overstock is not the company it used to be now that it is Bed, Bath & Beyond.

I ordered and payed for a winch. 2 Months later the website now says order does not exist even after checking daily and it showed ordered not shipped. EMAIL AND TEXTS ALWAYS UNANSWERED AND PHONE NUMBER GOES TO VOICEMAIL FULL. THIS SITE IS 100% A SCAM!!! Payment went to HONG KONG052

Horrible customer service. Do not put any faith in their return policy as you only get jerked around when trying to return an item. As I sit here on the 4th call with them over a 2 week period, I'm still holding for a supervisory at 32 minutes and counting. I ordered an area rug. It was not true to the colors described or pictured on their website. every call the case is to be assigned to someone for review, yet it is never assigned, so there is no answer forthcoming. This is an expensive item and I'm left with no recourse as their lack of answer will ride out the 30 day return period. The call center customer support people are nice but bound by an ineffective policy, so they can only repeat what I've been told on each of the 4 calls which gets no result. I will be appealing this charge to my credit card company as Overstock is not working with me to resolve the issue and they are not adhering to their stated return policy.

Be sure to investigate the return policy for each item you want to purchase from Overstock.com. The policies vary, and may cause you decide to shop elsewhere! I purchased 2 sets of 2 patio chairs - so 4 chairs. They arrived in 2 extremely heavy boxes. I realize the chairs, once I assemble them, can only hold 250 lbs. I was thinking how these chairs might not be safe for some of my guests, and decided to return them. (Original boxes, all wrappings of parts still in tact - I have opened nothing but the assembly instructions.) The website had stated free returns within 30 days. Couldn't get to the right path for returns in their website, so I called them: if UPS picks them up from my front door, the cost is actually OVER $100 MORE than I paid for the chairs. If I take them to UPS myself (remember, extremely heavy) the cost to "purchase" the return shipping label is nearly the cost of the chairs. I would be $200 in the hole to return these patio chairs. Absurd. I will never shop from this company again.

My experience with Overstock was terrible from start to finish. The rugs I ordered did not match the colors shown online, and one was visibly crooked and uneven. I understand that colors can vary slightly, but these looked completely different than advertised and were not acceptable quality. The worst part was dealing with customer service. What should have been a simple return turned into weeks of emails, phone calls, and conflicting information. I was repeatedly given different answers and felt like no one wanted to take responsibility for resolving the issue. Instead of making things right, the process became frustrating, time-consuming, and stressful. When a company sells products that don't match their descriptions and then makes customers jump through hoops to return them, that's a serious problem. There are plenty of other retailers that value their customers and stand behind their products. I will never order from Overstock again and would not recommend them to anyone.

I placed an order with Overstock on June 11 that included several items, one of which was a Gucci bag I had been watching for a very long time. The bag was almost 50% off compared to the price on Gucci’s website, and I was thrilled to finally find it at such a great discount. Instead of receiving a shipping notification as expected, I received an email on June 14 stating that my order cancellation request had been successfully processed. The problem? I never requested a cancellation. I immediately called customer service and was told that my order had been canceled because my billing and shipping addresses did not match. Since when is that a reason to cancel an order without first contacting the customer? People ship gifts, send packages to family members, or use alternate delivery addresses all the time. I explained that I was the cardholder, confirmed my identity, and asked them to simply reinstate or reorder the items while I was on the phone, especially since several of them were already showing low stock. The representative refused and told me I would have to contact the Loss Prevention Department first because any new order would likely be canceled as well. What makes this even worse is that from Thursday through Sunday, nobody from Overstock attempted to contact me to verify my identity, confirm my shipping address, or resolve the issue. They simply canceled the order without warning. By the time I learned what happened, every item from my original order was sold out because they were all limited-quantity products. Overstock’s handling of this situation was unacceptable. Canceling a legitimate order without contacting the customer, providing no opportunity to verify information, and then offering no meaningful solution is incredibly poor customer service. As a result, I lost the chance to purchase items I had specifically waited months to buy. This experience was frustrating, disappointing, and completely avoidable. I expected far better customer service from a major retailer.

I would give 0 stars if I could. I had a gift card for bed bath and beyond that I received in late 2024 and tried to purchase something. I entered the numbers and it worked, I didn’t fully check out bc I realized I wanted to look for floating shelves which I added to my cart, two hrs later the gift card is not working so I call them and apperently every gift card purchased before August 2023 expired… my card was from late 2024!!! The rep tried to gaslight me and said they can’t do anything about it. So yea this company? Complete thieves. Absolutely ridiculous. Don’t even bother with their garbage, there’s a reason I never heard of this acquisition before and a reason I never heard of “overstock” before.